The Ultimate Guide to Customer Data Platforms
2025 edition
Overview
Also known as CDP.
Nowadays, every business must have information and data about their customers for better business results. In order to manage this in large volumes, Customer Data Platforms are both great analytical devices and powerful marketing tools.
CDPs are databases that can store and centralise first, second and third-party data. Data collected comes from the customers and is divided into several sources. CDP can collect primary data, interaction data and behavioural data.
Analyst reports

IDC on CDP & CX
Qualtrics unveils autonomous AI agents for better CX & ...
Last week

Gartner on CDP & Digital Transformation
Optimizely earns Leader title in 2025 Gartner report
Last week

Gartner on CDP & Data Analytics
Adobe Summit 2025: Digital innovation set to light up L...
This month

Gartner on CDP & CX
Pega unveils AI tool for enhanced customer engagement
Last month

Frost & Sullivan on CDP & CX
RingCentral launches Studio for virtual event enhanceme...
Last month
Expert columns

By Nicola Kinsella of Fluent Commerce
Transforming retail; What to consider before deploying ...
Yesterday

By Donovan Jackson
Adobe Summit 2025: Creativity for all as Shantanu Naray...
Yesterday

By Fiona Stevens of LoyaltyLion
Technology lets us personalise everything – so let’s st...
This month

By Shermaine Wong of Cult Creative
Leveraging Data to Drive Creativity in Marketing
This month

By Christopher Connolly of Twilio
Unlocking the power of speech to humanise AI-driven cus...
Last month
Interviews

Discussing Digital Marketing
Exclusive: How Constant Contact is empowering small bus...
Last month

Discussing Collaboration
Titan of Tech - Scott Ward of Customer Science Group
Tue, 10th Dec 2024

Discussing Collaboration
Exclusive: HP’s Neil Westhof on AI revolutionising prin...
Wed, 4th Dec 2024

Discussing Collaboration
Exclusive: Andrea Morgan-Vandome highlights success of ...
Fri, 22nd Nov 2024

Discussing Data Analytics
Exclusive: Informatica's Rik Tamm-Daniels discusses pus...
Wed, 20th Nov 2024
More expert columns

By Mark Devlin of Impact PR
Is your accounts team eroding your corporate brand?
Last month

By Louis Liu of Rehlko
The Future of Carbon Accounting: GHG Emissions Scopes i...
Fri, 31st Jan 2025

By Matthew Biboud-Lubeck of Amperity
AI-managed data will help retailers avoid another sales...
Fri, 31st Jan 2025

By Sarah Jarvis of Eagle Eye
Bringing personalized loyalty strategies to life: From ...
Wed, 22nd Jan 2025

By Anurag Vasisth of Loyalty Now
Why traditional loyalty programs are failing to meet mo...
Thu, 16th Jan 2025

By Mitchell Stone of Quantaco
Eight hospitality tech trends transforming pubs in 2025
Mon, 13th Jan 2025
Top players
Recent news

About Malware
UK organisations face significant rise in phishing thre...
Yesterday

About Data management
Confluent enhances Tableflow for improved data accessib...
Yesterday

About Digital Marketing
Mapp secures $13m to enhance AI marketing strategy
Last week

About Apps
Mobile app usage in Indonesia soars during Ramadan peri...
Last week

About Digital Marketing
Kentico unveils AIRA, its AI-driven marketing solution
Last week
More news

About Big Data
Qualtrics unveils AI tools to boost customer experience...
Last week

About Data Analytics
AI-driven loyalty programmes to reshape Asia-Pacific re...
Last week

About Customer service
AI expected to revolutionise Singapore financial servic...
Last week

About Digital Marketing
Study reveals changing trends in OTT ads in Singapore
Last week

About Digital Marketing
Adobe Summit: Coca-Cola’s James Quincey on personalisin...
Last week
Even more news

About Digital Marketing
Adobe & AWS join forces to enhance digital marketing
Last week

About Collaboration
Adobe & Microsoft integrate AI agents for marketers
Last week

About Digital Marketing
Adobe unveils AI agent tool for personalised experience...
Last week

About Collaboration
Adobe GenStudio enhances AI features for marketers
Last week

About Customer service
Singapore Airlines partners with Salesforce for AI serv...
Last week
Job moves

Move at Woolworths
Bloomreach expands in APAC with key leadership hire
This month

Move at PwC
Twilio appoints Webster to strengthen ANZ growth strate...
Last month

Move at SugarCRM
SugarCRM appoints industry veteran Bob Stutz to board
Last month

Move at Microsoft
Crayon appoints Kig Keat Yong as GM of Singapore unit
Mon, 16th Dec 2024

Move at Salesforce
Rob Ferguson named Chief Revenue Officer at Amperity
Mon, 16th Dec 2024
Other guides
You can read other related guides from Marketing Technologies, Artificial Intelligence, Data Analytics, Generative AI, and AI Models.
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