The Ultimate Guide to Customer Data Platforms
2024 edition
Overview
Also known as CDP.
Nowadays, every business must have information and data about their customers for better business results. In order to manage this in large volumes, Customer Data Platforms are both great analytical devices and powerful marketing tools.
CDPs are databases that can store and centralise first, second and third-party data. Data collected comes from the customers and is divided into several sources. CDP can collect primary data, interaction data and behavioural data.
Analyst reports
NIQ on CDP & Data Analytics
AI & data to transform marketing & media by 2025
Last week
Gartner on CDP & CX
Optimizely named leader in Forrester Wave for EO soluti...
Last week
IDC MarketScape on CDP & CX
Twilio recognised as leader in IDC MarketScape for CDP ...
This month
IDC MarketScape on CDP & Digital Transformation
SER named leader in IDC assessment for content services
Wed, 23rd Oct 2024
Gartner on CDP & Digital Transformation
WalkMe recognised as leader in Digital Adoption Platfor...
Fri, 4th Oct 2024
Featured news
About Collaboration
Titan of Tech - Scott Ward of Customer Science Group
This month
About Collaboration
Exclusive: HP’s Neil Westhof on AI revolutionising prin...
This month
About Collaboration
Exclusive: Andrea Morgan-Vandome highlights success of ...
Last month
About Data Analytics
Exclusive: Informatica's Rik Tamm-Daniels discusses pus...
Last month
Expert columns
By Kris Costello of Aryza
Creating seamless borrower journeys: The automation rev...
This month
By Emily Bristow of SS&C Blue Prism
Enhancing customer service through AI-powered personali...
This month
By Paul Hadida of SevenRooms
The key to AI success in hospitality? Building trust
Last month
By Simon Le Grand of Lightspeed
Data-driven strategies to maximise peak season success
Last month
By Anurag Vasisth of Loyalty Now
How businesses can meet the challenges of restricted co...
Last month
Interviews
Discussing Collaboration
Titan of Tech - Scott Ward of Customer Science Group
This month
Discussing Collaboration
Exclusive: HP’s Neil Westhof on AI revolutionising prin...
This month
Discussing Collaboration
Exclusive: Andrea Morgan-Vandome highlights success of ...
Last month
Discussing Data Analytics
Exclusive: Informatica's Rik Tamm-Daniels discusses pus...
Last month
Discussing Unified Communications
Exclusive: Precisely's glowing innovation in data integ...
Fri, 6th Sep 2024
More expert columns
By Baris Gultekin of Snowflake
Key trends to shape the future of AI in 2025
Last month
By Billy Loizou of Amperity
Unlocking unused customer data: A wake up call for trav...
Last month
By Mahesh Muralidhar of Phase One Ventures
AI is the new vehicle for economic growth: How does New...
Last month
By Jack Bolton of Eagle Eye
Deploy or build? Eight reasons to avoid building a loya...
Thu, 31st Oct 2024
By Anurag Vasisth of Loyalty Now
Building customer loyalty in a fragmented digital ecosy...
Tue, 22nd Oct 2024
By Anthony Brown of NICE
How strategic customer experience technology implementa...
Fri, 4th Oct 2024
Top players
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About Software-as-a-Service
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Even more news
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About Software-as-a-Service
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About Legal technology
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Nearly half of Aussie small firms expect cash flow boos...
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Job moves
Move at Microsoft
Crayon appoints Kig Keat Yong as GM of Singapore unit
Last week
Move at Salesforce
Rob Ferguson named Chief Revenue Officer at Amperity
Last week
Move at MAPP
Mapp appoints James Brooke as new Chief Executive Offic...
This month
Move at Oracle
Alteryx appoints Andy MacMillan as new CEO amid AI push
This month
Move at SAP
BlackLine appoints Philippe Omer Decugis for European r...
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