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Customer engagement Stories - Page 47

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Customer engagement stories

Amperity honoured by Databricks for customer data solutions
Unified Communications

Amperity honoured by Databricks for customer data solutions

Amperity has won Databricks' Communications, Media and Entertainment Partner of the Year Award, recognising their exceptional work in enhancing customer data management and revenue generation for brands like Paramount and Vail Resorts.

By Sean Mitchell • 3 min read • Fri, 14th Jun 2024
Sendbird launches advanced AI chatbot for Shopify merchants
Customer Experience

Sendbird launches advanced AI chatbot for Shopify merchants

Sendbird launches an AI chatbot for Shopify, powered by GPT-4o, enabling 4.6 million merchants to enhance customer interactions with no-code integration.

By Kaleah Salmon • 3 min read • Fri, 14th Jun 2024
SAP Emarsys launches AI-driven tools in latest update
Customer Experience

SAP Emarsys launches AI-driven tools in latest update

SAP Emarsys unveils its latest update, integrating AI-driven tools like AI Subject Line Generator and AI Product Finder to bolster marketing campaigns.

By Catherine Knowles • 3 min read • Fri, 14th Jun 2024
Five9 & Salesforce collaborate on AI solutions for contact centres
Unified Communications

Five9 & Salesforce collaborate on AI solutions for contact centres

Five9 and Salesforce have launched a new AI-enhanced integration aimed at revolutionising contact centres. The upgrade promises to boost agent efficiency and customer satisfaction.

By Catherine Knowles • 3 min read • Tue, 11th Jun 2024
AI in Commerce: Why retailers need to beware
Customer Experience

AI in Commerce: Why retailers need to beware

Retailers must tread cautiously with AI technology, where data quality and ethical use are critical for truly beneficial outcomes.

By Graham Jackson • 4 min read • Tue, 11th Jun 2024
Adobe introduces AEP AI Assistant to boost enterprise productivity
Customer Experience

Adobe introduces AEP AI Assistant to boost enterprise productivity

Adobe has launched the AEP AI Assistant, offering generative AI capabilities to enhance productivity in enterprise software applications, with broad integration across Adobe Experience Cloud.

By Sean Mitchell • 3 min read • Fri, 7th Jun 2024

Stories from Other Regions

Customer engagement stories

Canon celebrates major success at drupa 2024 in Düsseldorf
Customer Experience

Canon celebrates major success at drupa 2024 in Düsseldorf

Canon triumphs at drupa 2024, surpassing sales targets despite fewer visitors. The Core exhibit captivates 6,000+ guests with immersive printing innovations.

By Catherine Knowles • 4 min read • Mon, 8th Jul 2024
KPMG Australia shortlisted for 2024 Microsoft global awards
Customer Experience

KPMG Australia shortlisted for 2024 Microsoft global awards

KPMG Australia has been shortlisted in two categories for the 2024 Microsoft Partner of the Year Awards, celebrating its innovation in AI and nonprofit services.

By Kaleah Salmon • 3 min read • Wed, 3rd Jul 2024
AI regulation concerns hinder UK business adoption, survey says
DevOps

AI regulation concerns hinder UK business adoption, survey says

A Freshworks survey reveals 35% of UK businesses see unclear AI regulations as a major barrier to adoption despite acknowledged productivity gains.

By Sean Mitchell • 3 min read • Fri, 28th Jun 2024
Cegid integrates generative AI into retail solutions
Digital Transformation

Cegid integrates generative AI into retail solutions

Cegid integrates generative AI into its Cegid Retail solutions, showcased at Cegid Connections Retail in Rome, aiming to transform retail with intelligent agents.

By Catherine Knowles • 3 min read • Thu, 20th Jun 2024
Blue Connections IT centralises pre-sales team to improve service
Customer Experience

Blue Connections IT centralises pre-sales team to improve service

Blue Connections IT has centralised its pre-sales team to enhance operations, ensuring customers receive consistent, comprehensive support and improved service.

By Sean Mitchell • 3 min read • Wed, 19th Jun 2024
Clicks, customers, and ROI: Harnessing the power of multichannel marketing
Customer Experience

Clicks, customers, and ROI: Harnessing the power of multichannel marketing

In the face of economic uncertainty and global competition, retailers are turning to multichannel marketing to engage customers, boost sales, and enhance ROI.

By Simon Le Grand • 4 min read • Wed, 19th Jun 2024
Leveraging loyalty: How are retailers approaching retention in 2024?
Customer Experience

Leveraging loyalty: How are retailers approaching retention in 2024?

Retailers are wrestling with economic pressures and global competition; leveraging loyalty programs has emerged as a crucial strategy to retain customers and boost sales in 2024.

By Karlie Taylor • 4 min read • Tue, 18th Jun 2024
Acxiom launches Axcelerate toolkit for Google Cloud users
Customer Experience

Acxiom launches Axcelerate toolkit for Google Cloud users

Acxiom has launched Axcelerate, a toolkit designed to help businesses transform raw data into actionable insights via Google Cloud.

By Shannon Williams • 2 min read • Fri, 14th Jun 2024
Bank of China & Cogo launch new carbon tracking app
Unified Communications

Bank of China & Cogo launch new carbon tracking app

Bank of China (Hong Kong) has launched a feature allowing customers to track carbon emissions via spending, thanks to a new partnership with fintech firm Cogo.

By Shannon Williams • 3 min read • Thu, 13th Jun 2024
UK consumers expect online retail to match in-store CX
Customer Experience

UK consumers expect online retail to match in-store CX

Coveo's 2024 Relevance Report reveals 49% of U.K. shoppers face customer experience issues, with higher dissatisfaction among Gen Z and Millennials at 71%.

By Shannon Williams • 3 min read • Wed, 12th Jun 2024
Preparing for a new AI-driven era in software development
DevOps

Preparing for a new AI-driven era in software development

As AI adoption expands in Australia, 68% of businesses are already using AI while 23% plan to in the next year. Ethical and strategic AI integration is essential.

By Craig Nielsen • 6 min read • Tue, 11th Jun 2024
OpenPayd's annual recurring revenue tops GBP £40 million
Digital Transformation

OpenPayd's annual recurring revenue tops GBP £40 million

OpenPayd doubles growth for the second year, hitting over GBP £40 million ARR, as embedded finance adoption surges. CEO Dimitrova eyes new milestones.

By Melania Watson • 2 min read • Fri, 7th Jun 2024