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Customer engagement Stories - Page 44

Global Stories

Customer engagement stories

Telecom firms lead the way in GenAI adoption & investment
Unified Communications

Telecom firms lead the way in GenAI adoption & investment

A new study reveals that 70% of telecommunications firms are adopting generative AI, outpacing other sectors in investment and implementation.

By Kaleah Salmon • 3 min read • Fri, 11th Oct 2024
Infosys expands partnership with Microsoft for AI growth
Unified Communications

Infosys expands partnership with Microsoft for AI growth

Infosys and Microsoft are strengthening their partnership to enhance generative AI adoption globally, promising improved efficiency across several key sectors.

By Sean Mitchell • 3 min read • Thu, 10th Oct 2024
Haymarket Media Group partners with Amperity for AI data transformation
Data Analytics

Haymarket Media Group partners with Amperity for AI data transformation

Haymarket Media Group has adopted Amperity's AI-driven customer data platform to enhance personalisation and drive revenue across its global brands.

By Sean Mitchell • 3 min read • Wed, 9th Oct 2024
Bain, Kantar, and Qualtrics launch global standards for CX
Customer Experience

Bain, Kantar, and Qualtrics launch global standards for CX

Bain, Kantar, and Qualtrics unveil updated Global Standards for Customer Experience following extensive consultation, aiming to enhance CX across industries.

By Sean Mitchell • 3 min read • Tue, 8th Oct 2024
Twilio integrates OpenAI's Realtime API for AI voice tech
Customer Experience

Twilio integrates OpenAI's Realtime API for AI voice tech

Twilio integrates OpenAI's Realtime API, allowing over 300,000 clients to enhance voice experiences using the multilingual, multimodal GPT-4o model.

By Melania Watson • 2 min read • Fri, 4th Oct 2024
Exclusive: Wasabi's Rob Waite discusses growth, cloud security and customer success
Storage

Exclusive: Wasabi's Rob Waite discusses growth, cloud security and customer success

Rob Waite discusses Wasabi's growth strategy, robust cloud security, and customer success, highlighting its straightforward pricing model and expanding brand presence.

By Melania Watson • 5 min read • Tue, 1st Oct 2024
Australians see spike in mobile marketing, Attentive revenue up 125%
Customer Experience

Australians see spike in mobile marketing, Attentive revenue up 125%

Australian brands, including July and Hey Bud, are experiencing remarkable growth by adopting Attentive's mobile marketing, leading to a 125% revenue rise.

By Sean Mitchell • 4 min read • Fri, 27th Sep 2024
LearnUpon achieves HubSpot App Partner certified integration
EduTech

LearnUpon achieves HubSpot App Partner certified integration

LearnUpon achieves certified integration as a HubSpot App Partner, becoming one of the first LMS platforms to join the prestigious program, enhancing customer training automation.

By Catherine Knowles • 3 min read • Fri, 27th Sep 2024
Australian firms' high costs & AI lag spark HubSpot update
Customer Experience

Australian firms' high costs & AI lag spark HubSpot update

New HubSpot research reveals rising costs and AI lag as top challenges for Australian businesses, prompting platform updates to bolster efficiency and customer engagement.

By Kaleah Salmon • 3 min read • Wed, 25th Sep 2024
Netcore Cloud appoints Siddharth Gopalkrishnan as new COO
Digital Transformation

Netcore Cloud appoints Siddharth Gopalkrishnan as new COO

Netcore Cloud appoints Siddharth Gopalkrishnan as COO to drive goal of USD $200 million ARR in three years, enhancing its global strategy and market presence.

By Imee Dequito • 3 min read • Tue, 24th Sep 2024
Chronos Agency partners with HubSpot to expand ANZ services
Customer Relationship Management

Chronos Agency partners with HubSpot to expand ANZ services

Chronos Agency teams up with HubSpot to expand services in ANZ, marking a significant growth into new industries beyond ecommerce and boosting regional presence.

By Melania Watson • 3 min read • Tue, 24th Sep 2024
Yellow.ai launches VoiceX to transform voice interactions
Customer Relationship Management

Yellow.ai launches VoiceX to transform voice interactions

Yellow.ai has unveiled its VoiceX platform, enhancing voice interactions with LLM-based technology to boost customer engagement and reduce operational costs.

By Catherine Knowles • 4 min read • Fri, 20th Sep 2024

Stories from Other Regions

Customer engagement stories

Esendex introduces new self-serve tool on WhatsApp platform
Customer Experience

Esendex introduces new self-serve tool on WhatsApp platform

Esendex has launched a new self-serve feature on its WhatsApp Business Platform, streamlining how businesses engage with customers ahead of Black Friday.

By Kaleah Salmon • 2 min read • Tue, 15th Oct 2024
Kentico to host Partner Connections 2024, sharing latest innovations
Enterprise Content Management

Kentico to host Partner Connections 2024, sharing latest innovations

Kentico will host its Partner Connections 2024 events in Prague on October 8-9 and Miami on November 12-13, showcasing new features of Xperience.

By Catherine Knowles • 2 min read • Thu, 10th Oct 2024
How to future-proof your loyalty program with a 'real-time' strategy
Customer Experience

How to future-proof your loyalty program with a 'real-time' strategy

As customers demand instant gratification, brands must future-proof loyalty programmes with real-time strategies, like Woolworths' 2022 pivot to immediacy.

By Jonathan Reeve • 4 min read • Thu, 26th Sep 2024
Cevo achieves AWS Premier Partner status, launches AI Studio
Digital Transformation

Cevo achieves AWS Premier Partner status, launches AI Studio

Cevo has reached AWS Premier Tier Partner status, highlighting its expertise in cloud solutions, and launched the Cevo AI Studio to accelerate AI adoption for businesses.

By Catherine Knowles • 3 min read • Thu, 26th Sep 2024
Three ways ecommerce businesses can drive personalisation without overstepping privacy boundaries
Customer Experience

Three ways ecommerce businesses can drive personalisation without overstepping privacy boundaries

Ecommerce businesses can achieve personalisation ethically with intelligent popups, quiz funnels for abandoned carts, and dynamic product blocks.

By Nina Jung • 4 min read • Tue, 24th Sep 2024
Synergy approved for NZ Govt supplier marketplace Pae Hokohoko
Customer Experience

Synergy approved for NZ Govt supplier marketplace Pae Hokohoko

Synergy Enterprise Solutions joins Pae Hokohoko, enhancing New Zealand government services with advanced CX solutions through its Zendesk partnership.

By Melania Watson • 2 min read • Tue, 24th Sep 2024