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Customer engagement Stories - Page 45

Global Stories

Customer engagement stories

JB Hi-Fi teams with Amperity to enhance customer data strategy
Customer Experience

JB Hi-Fi teams with Amperity to enhance customer data strategy

JB Hi-Fi partners with Amperity to enhance its first-party data strategy, aiming for better customer engagement through AI-powered insights and predictive modelling.

By Imee Dequito • 2 min read • Thu, 19th Sep 2024
Salesforce unveils Agentforce: autonomous AI for productivity
Hyperscale

Salesforce unveils Agentforce: autonomous AI for productivity

Salesforce has unveiled Agentforce, an autonomous AI suite designed to boost productivity by automating tasks across service, sales, and marketing sectors.

By Imee Dequito • 4 min read • Fri, 13th Sep 2024
ECI Software appoints Ray Wizbowski as new chief marketing officer
Software-as-a-Service

ECI Software appoints Ray Wizbowski as new chief marketing officer

ECI Software Solutions appoints Ray Wizbowski as chief marketing officer, to drive brand growth and enhance customer engagement.

By Imee Dequito • 2 min read • Thu, 12th Sep 2024
SugarCRM appoints David Roberts as new CEO amidst changes
Software-as-a-Service

SugarCRM appoints David Roberts as new CEO amidst changes

SugarCRM appoints David Roberts as new CEO, succeeding Craig Charlton. Roberts to drive global growth and innovation as Charlton becomes Chairman.

By Imee Dequito • 3 min read • Wed, 11th Sep 2024
Twilio launches global RCS messaging to boost customer trust
Customer Experience

Twilio launches global RCS messaging to boost customer trust

Twilio launches global Rich Communication Services, enhancing traditional messaging with branded sender ID, logos, and interactive features without code changes.

By Melania Watson • 3 min read • Wed, 11th Sep 2024
Oracle NetSuite enhances analytics warehouse with AI upgrades
Customer Experience

Oracle NetSuite enhances analytics warehouse with AI upgrades

Oracle NetSuite unveils AI-powered updates to its Analytics Warehouse, aiming to enhance data analysis and decision-making for businesses with limited resources.

By Imee Dequito • 3 min read • Tue, 10th Sep 2024
Newgen Software debuts NewgenONE Marvin APEX Edition
Digital Transformation

Newgen Software debuts NewgenONE Marvin APEX Edition

Newgen Software has launched the NewgenONE Marvin APEX Edition, a GenAI-assisted low-code platform designed to boost enterprise productivity and enhance customer engagement.

By Kaleah Salmon • 3 min read • Thu, 29th Aug 2024
Apromore appoints Brandee Sanders as new chief marketing officer
Software-as-a-Service

Apromore appoints Brandee Sanders as new chief marketing officer

Apromore names Brandee Sanders as new CMO, underscoring its commitment to growth and innovation in the AI and process mining space.

By Catherine Knowles • 3 min read • Fri, 23rd Aug 2024
SleekFlow secures USD $7 million in Series A+ funding round
Customer Experience

SleekFlow secures USD $7 million in Series A+ funding round

SleekFlow secures USD $7 million in Series A+ funding led by Atinum Investment, pushing its total to USD $15 million to fuel global expansion and AI advancements.

By Catherine Knowles • 3 min read • Fri, 23rd Aug 2024
Exclusive: How Verint's customer experience is thriving with Open AI
Unified Communications

Exclusive: How Verint's customer experience is thriving with Open AI

Verint leverages its open AI platform to revolutionise customer experience, integrating real-time data and ensuring security while leading market innovation.

By Melania Watson • 5 min read • Wed, 21st Aug 2024

Stories from Other Regions

Customer engagement stories

AI boosts retail efficiency ahead of crucial festive season
Customer Experience

AI boosts retail efficiency ahead of crucial festive season

DeepL's latest white paper reveals how Language AI can reshape retail, boosting productivity and revenue ahead of Singapore's festive shopping season.

By Kaleah Salmon • 3 min read • Tue, 17th Sep 2024
Enhancing customer loyalty: Key advantage for mid-size retailers
Customer Experience

Enhancing customer loyalty: Key advantage for mid-size retailers

Mid-size retailers can boost customer retention and long-term growth through innovative, secure loyalty programs, according to Loyalty Now CEO Anurag Vasisth.

By Melania Watson • 4 min read • Wed, 11th Sep 2024
Helia partners with Informatica to enhance data governance
Digital Transformation

Helia partners with Informatica to enhance data governance

Helia partners with Informatica to implement the IDMC platform, aiming to expedite claims processing and boost data governance amidst rising living costs.

By Melania Watson • 3 min read • Tue, 10th Sep 2024
Square introduces self-serve kiosk for hospitality businesses
Customer Experience

Square introduces self-serve kiosk for hospitality businesses

Amid staffing woes, Square debuts Square Kiosk to boost hospitality businesses' efficiency with seamless self-serve ordering, enhancing customer experiences.

By Catherine Knowles • 3 min read • Tue, 3rd Sep 2024
Kudosity names Mitch Powell Director for Asia amid expansion
Customer Experience

Kudosity names Mitch Powell Director for Asia amid expansion

Kudosity appoints Mitch Powell as Director for Asia, aligning with the global launch of its unified platform, aiming at robust expansion in Asia from its Singapore base.

By Imee Dequito • 3 min read • Mon, 2nd Sep 2024
Manhattan Associates unveils AI innovations at Melbourne event
Customer Experience

Manhattan Associates unveils AI innovations at Melbourne event

Cutting-edge innovations in supply chain planning and generative AI were showcased at Manhattan Exchange in Melbourne, drawing over 200 industry reps.

By Imee Dequito • 2 min read • Fri, 30th Aug 2024
Reboxed launches ReboxedOS to boost circular economy efforts
Customer Experience

Reboxed launches ReboxedOS to boost circular economy efforts

Reboxed unveils ReboxedOS, a platform aiding brands and retailers in embracing circular economy practices through advanced recommerce solutions and sustainability tools.

By Catherine Knowles • 4 min read • Fri, 23rd Aug 2024
Interactive appoints Alex Coates as new CEO from 2025
Customer Experience

Interactive appoints Alex Coates as new CEO from 2025

Alex Coates has been appointed CEO of Interactive, effective 28 January 2025, set to steer the firm's growth in Cloud, Cyber, and Systems sectors.

By Imee Dequito • 2 min read • Wed, 21st Aug 2024