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Customer engagement Stories - Page 21

Global Stories

Customer engagement stories

Eagle Eye launches Smart Rewards for real-time retail loyalty
Customer Experience

Eagle Eye launches Smart Rewards for real-time retail loyalty

Eagle Eye launches Smart Rewards, a real-time loyalty platform enabling retailers to deliver personalised discounts instantly at checkout, boosting customer engagement.

By Melvin Hipolito • 3 min read • Tue, 21st Oct 2025
10x Banking appoints Philip Barnett as Executive Vice Chair for growth
Digital Transformation

10x Banking appoints Philip Barnett as Executive Vice Chair for growth

10x Banking appoints Philip Barnett as Executive Vice Chair to drive strategic growth and global expansion, focusing on Asia Pacific markets.

By Jed Nykolle Harme • 3 min read • Tue, 21st Oct 2025
RDC.AI wins top global award for transforming banking with AI
Fintech

RDC.AI wins top global award for transforming banking with AI

RDC.AI won Best AI-Powered Platform - Vendor at the Global AI Innovation Awards 2025 for transforming banking with predictive and explainable AI.

By Catherine Knowles • 3 min read • Fri, 17th Oct 2025
Mobile app ordering four times faster than web, boosts loyalty
Customer Experience

Mobile app ordering four times faster than web, boosts loyalty

Paytronix report reveals restaurant orders are up to four times faster on native mobile apps than web, boosting loyalty and repeat customer purchases.

By Catherine Knowles • 4 min read • Thu, 16th Oct 2025
MHP & Adobe partner to advance AI-powered customer journeys
Digital Transformation

MHP & Adobe partner to advance AI-powered customer journeys

MHP and Adobe partner to enhance AI-driven, personalised customer journeys, combining consulting expertise with advanced digital solutions and platforms.

By Kaleah Salmon • 3 min read • Thu, 16th Oct 2025
Twilio unveils new data features to boost enterprise engagement
Customer Experience

Twilio unveils new data features to boost enterprise engagement

Twilio launches new data features like Granular Observability and expanded APIs to help enterprises boost trusted customer engagement globally.

By Melvin Hipolito • 3 min read • Thu, 16th Oct 2025
Aldi wins top supermarket & brand honours at Real Media Awards
Customer Experience

Aldi wins top supermarket & brand honours at Real Media Awards

Aldi was crowned Supermarket Retailer and Brand of the Year at the 2025 Real Media Awards for its creative, multi-channel Christmas campaign.

By Melvin Hipolito • 4 min read • Thu, 16th Oct 2025
Outpost24 appoints Liz Drysdale as Chief Marketing Officer
Customer Experience

Outpost24 appoints Liz Drysdale as Chief Marketing Officer

Outpost24 has named Liz Drysdale as Chief Marketing Officer to lead global marketing and expand its cybersecurity brand and customer engagement.

By Jed Nykolle Harme • 3 min read • Thu, 16th Oct 2025
New Relic appoints Simon Rizkalla to drive APAC observability push
Digital Transformation

New Relic appoints Simon Rizkalla to drive APAC observability push

New Relic appoints Simon Rizkalla as VP of Customer Advocacy for Asia-Pacific and Japan to boost observability and AI-driven tech adoption.

By Melvin Hipolito • 3 min read • Wed, 15th Oct 2025
Verint named APAC AI vision leader in contact centre CX guide
Unified Communications

Verint named APAC AI vision leader in contact centre CX guide

Verint has been named a market leader in AI vision for contact centre customer experience platforms in Asia Pacific by CrayonIQ's new buyers guide.

By Sean Mitchell • 3 min read • Wed, 15th Oct 2025
Paragon appoints Stephen Lester as Group CTO to drive tech growth
Digital Transformation

Paragon appoints Stephen Lester as Group CTO to drive tech growth

Paragon Group appoints Stephen Lester as Group CTO to unify tech strategy and boost AI-driven growth across its global operations and client base.

By Jed Nykolle Harme • 3 min read • Wed, 15th Oct 2025
Why it's vital to bring all of your customers on your CX transformation journey
Data Analytics

Why it's vital to bring all of your customers on your CX transformation journey

Australian banks must use AI and personalised service to rebuild trust and enhance customer experience across all age groups and regions.

By Jeremy Thomas • 5 min read • Mon, 13th Oct 2025
Holiday sales success: essential insights for app marketers
Customer Experience

Holiday sales success: essential insights for app marketers

App marketers must start early, leverage AI, and optimise omnichannel strategies to capitalise on the 2025 holiday shopping surge amid evolving market challenges.

By Tiahn Wetzler • 4 min read • Sat, 11th Oct 2025

Stories from Other Regions

Customer engagement stories

WestJet & TELUS unite loyalty schemes for travel & tech perks
Customer Experience

WestJet & TELUS unite loyalty schemes for travel & tech perks

WestJet and TELUS have merged their loyalty programmes, letting members earn and redeem points across both travel and tech services for added perks.

By Jed Nykolle Harme • 3 min read • Sat, 18th Oct 2025
Zoom Phone surpasses 10 million seats as AI drives growth
Unified Communications

Zoom Phone surpasses 10 million seats as AI drives growth

Zoom Phone has surpassed 10 million seats worldwide as its AI-driven cloud phone system boosts cost savings and productivity across industries.

By Kaleah Salmon • 3 min read • Thu, 16th Oct 2025
Australian AI investment lags but ROI set to double by 2028
Digital Transformation

Australian AI investment lags but ROI set to double by 2028

Australian firms invest less in AI than global rivals, yet ROI is set to nearly double from 15% to 29% by 2028, boosting returns from USD $3.2m to $8.2m.

By Melvin Hipolito • 4 min read • Wed, 15th Oct 2025
Gallagher Security blends innovation & solidarity at GSX 2025
Customer Experience

Gallagher Security blends innovation & solidarity at GSX 2025

Gallagher Security showcased innovation and solidarity at GSX 2025, promoting QuickSwitch upgrades and supporting the Breast Cancer Research Foundation.

By Melania Watson • 3 min read • Mon, 13th Oct 2025
Brennan selects NiCE CXone Mpower to drive customer service upgrade
Unified Communications

Brennan selects NiCE CXone Mpower to drive customer service upgrade

Brennan has upgraded its customer service with NiCE CXone Mpower, boosting scalability, AI automation, and efficiency across contact centres in Australia.

By Melania Watson • 4 min read • Mon, 13th Oct 2025