Customer engagement stories - Page 18

Google Cloud has launched a Rapid Response Virtual Agent tool to help organisations manage a surge in customer queries amid COVID-19.

A severe disparity arises between ANZ businesses' self-perception and customers' views on customer experience, as NTT Ltd.’s report reveals.

Millennials and Generation Z are transforming the customer experience, and businesses can only grow sustainability if they deliver what customers expect.

InVision appoints Tom Richardson as its first Asia-Pacific Managing Director as it expands rapidly in the region.

Digital print services can give retail spaces the flashy edge needed for an attractive décor to provide an engaging customer experience.

Although robotics has been gaining traction in the business world for some time, there are many misconceptions around its capability.

Retargeting and personalised advertising campaigns can yield between five and ten times the success rates of regular online advertising campaigns.

ABBYY has introduced Mobile Web Capture, an AI-enabled mobile technology that aids the onboarding process for new customers.

Personalised services, innovation, and data security are key factors in customer experience, according to a study by Verizon Enterprise Solutions.

Australian distributors have nothing to fear in the Amazon economy - they simply need to understand the value they can offer and put modern tools.

Kiwi software firm Plexure reports a 44% revenue growth in FY19, reaching USD $16.9m, and achieves a cash flow positive year. McDonald's invests for expansion.

Survey of global customer engagement leaders finds businesses not actively investing in AI are falling behind.

Retailers in Australia must focus on delivering exceptional customer experiences in order to succeed in the competitive market.

Innovative CMOs are generating 11% higher shareholder returns by delivering hyper-relevant customer experiences, says Accenture.

More than half of Australians said organisations acknowledged feedback but failed to act on it, having an adverse effect on loyalty, Qualtrics says.

This includes embedding Google’s machine learning within conversation services for the contact centre, enabling integration of AI capabilities.

Forrester analysed the 12 most significant RTIM providers against 33 key criteria and gave Pega top scores in current offering and strategy categories.

The new Check PointS partner programme directly rewards solution providers for activities that deepen customer relationships such as C-suite meetings.

Digital technologies and growing customer expectations mean service leaders must get the digital experience right, according to Gartner.

RingCentral is set to acquire Connect First, enhancing its customer engagement portfolio with a robust outbound/blended communication platform.