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Customer engagement Stories - Page 19

Global Stories

Customer engagement stories

IGT Solutions & NiCE expand global AI customer experience deal
Unified Communications

IGT Solutions & NiCE expand global AI customer experience deal

IGT Solutions expands its partnership with NiCE to deploy AI-driven CXone Mpower platform, enhancing global customer experience in aviation and travel sectors.

By Sean Mitchell • 3 min read • Wed, 19th Nov 2025
NiCE appoints Arun Chandra as COO to lead AI-first operations
Unified Communications

NiCE appoints Arun Chandra as COO to lead AI-first operations

NiCE has appointed Arun Chandra as COO to lead its AI-first Global Customer Operations, leveraging his experience from Disney and Meta.

By Melvin Hipolito • 3 min read • Wed, 19th Nov 2025
AI deployments grow as banks realise the potential benefits
Fintech

AI deployments grow as banks realise the potential benefits

Banks are moving beyond AI pilots to integrate intelligent systems across operations, boosting efficiency and personalising customer engagement sector-wide.

By Jeremy Thomas • 4 min read • Wed, 19th Nov 2025
Voyado's UK customer base grows 40% amid AI retail demand
Customer Experience

Voyado's UK customer base grows 40% amid AI retail demand

Voyado's UK customer base grows 40% as retailers boost AI-driven engagement to meet rising costs and evolving consumer expectations.

By Melania Watson • 3 min read • Wed, 19th Nov 2025
Financial institutions adopt AI with focus on trust & staff
Data Protection

Financial institutions adopt AI with focus on trust & staff

Financial firms are embracing AI with a focus on trust, using it to enhance customer service and support staff, not cut jobs, amid growing governance concerns.

By Catherine Knowles • 3 min read • Tue, 18th Nov 2025
Sinch predicts fivefold growth in AI-driven digital messaging by 2026
Customer Experience

Sinch predicts fivefold growth in AI-driven digital messaging by 2026

Sinch predicts AI-driven digital messaging will grow fivefold by 2026, reshaping customer engagement with smarter, faster, and more secure communications.

By Shannon Williams • 3 min read • Fri, 14th Nov 2025
AI & tax intelligence set to transform business compliance by 2026
Data Analytics

AI & tax intelligence set to transform business compliance by 2026

By 2026, AI and tax intelligence will revolutionise business compliance, driving real-time reporting and transforming finance, trade, retail, and hospitality sectors globally.

By Melvin Hipolito • 5 min read • Thu, 13th Nov 2025
Innovid unveils AI platform to unify & automate digital advertising
Customer Experience

Innovid unveils AI platform to unify & automate digital advertising

Innovid launches Innovid Orchestrator, an AI platform unifying creative, delivery, measurement and optimisation to automate digital advertising workflows.

By Sean Mitchell • 4 min read • Wed, 12th Nov 2025
Consilium unveils AI-powered customer experience platform for enterprises
Software-as-a-Service

Consilium unveils AI-powered customer experience platform for enterprises

Consilium launches AI-powered CX platform unifying voice, video, CRM and analytics, aiming to boost enterprise engagement and agent productivity worldwide.

By Melvin Hipolito • 2 min read • Tue, 11th Nov 2025
ECI launches AI Agent to streamline eCommerce operations & fraud detection
Digital Transformation

ECI launches AI Agent to streamline eCommerce operations & fraud detection

ECI launches an AI Agent within its EvolutionX platform to help eCommerce merchants streamline operations, boost revenue, and improve fraud detection in real time.

By Sean Mitchell • 3 min read • Fri, 7th Nov 2025
Expereo appoints Noel Hamill as Chief Marketing Officer to lead growth
Network Infrastructure

Expereo appoints Noel Hamill as Chief Marketing Officer to lead growth

Expereo appoints Noel Hamill as Chief Marketing Officer to spearhead global marketing and drive growth of its expereoOne Network-as-a-Service platform.

By Melvin Hipolito • 3 min read • Fri, 7th Nov 2025
How human agents can work with AI to elevate contact centre outcomes for customers
Unified Communications

How human agents can work with AI to elevate contact centre outcomes for customers

Combining human empathy with AI's smart automation transforms contact centres, boosting efficiency and delivering personalised customer experiences.

By Rod Lester • 3 min read • Thu, 6th Nov 2025

Stories from Other Regions

Customer engagement stories

Loyalty schemes drive data collection as cookies fade in the UK
Customer Experience

Loyalty schemes drive data collection as cookies fade in the UK

UK brands turn to loyalty schemes for first-party data as cookie use declines, blending privacy with personalised customer rewards and marketing.

By Melvin Hipolito • 3 min read • Wed, 19th Nov 2025
The evolution of loyalty toward agentic financial journeys
Data Analytics

The evolution of loyalty toward agentic financial journeys

Banks and credit unions are shifting from transaction rewards to building trust and personalised relationships, using AI to anticipate customer needs and enhance loyalty.

By Dina Vardouniotis • 4 min read • Wed, 19th Nov 2025
Emotional connections key as brands rethink loyalty strategies
Customer Experience

Emotional connections key as brands rethink loyalty strategies

A study of 400 European brands reveals that emotional connections, not just discounts, are crucial for loyalty in an era of membership fatigue.

By Melvin Hipolito • 3 min read • Tue, 18th Nov 2025
Greencross streamlines pet profiles with Boomi integration platform
Disaster Recovery

Greencross streamlines pet profiles with Boomi integration platform

Greencross Pet Wellness Company uses Boomi platform to centralise IT and personalise pet profiles across its 250+ Petbarn stores and 140 clinics in Australia.

By Sean Mitchell • 3 min read • Mon, 17th Nov 2025
Dyson & Raylo boost sustainability with refurbished device plans
Customer Experience

Dyson & Raylo boost sustainability with refurbished device plans

Dyson and Raylo launch flexible subscriptions for refurbished devices, boosting affordability and sustainability in the UK electronics market.

By Sean Mitchell • 3 min read • Fri, 14th Nov 2025
SALESmanago appoints Phil Draper as CEO to drive global AI growth
Software-as-a-Service

SALESmanago appoints Phil Draper as CEO to drive global AI growth

SALESmanago appoints Phil Draper as CEO to lead global expansion and enhance AI-driven customer engagement on its platform used by 3,600 firms worldwide.

By Melvin Hipolito • 3 min read • Fri, 14th Nov 2025