Customer engagement stories - Page 16
Microsoft appoints Nicole Dezen as chief partner officer & global partner solutions corporate vice president
Fri, 22nd Jul 2022
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Microsoft appoints Nicole Dezen as chief partner officer & global partner solutions corporate VP to unlock growth and innovation with partners worldwide.
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Colt Technology Services appoints Katsuya Oe as Asia sales vice president
Fri, 1st Jul 2022
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Katsuya Oe appointed as Colt's Asia sales VP to lead enterprise sales in Japan and strategic alliances in Hong Kong and Singapore.
Twilio appoints Nicholas Kontopoulos as Asia Pacific & Japan marketing vice president
Fri, 3rd Jun 2022
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sap
Twilio has appointed Nicholas Kontopoulos as Asia Pacific and Japan marketing VP to enhance regional business growth and be an innovative leader.
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Confluent appoints Gavin Jones as Australia & New Zealand sales vice president
Fri, 27th May 2022
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Confluent has appointed Gavin Jones as Australia and New Zealand sales VP, tasked with growing the company's presence in the region.
Twilio appoints Reeny Sondhi & Amy Holcroft as chief digital officer & chief privacy officer
Fri, 6th May 2022
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Twilio hires chief digital officer and chief privacy officer to protect customers' digital rights and privacy in an increasingly digitized world.
Twilio appoints Reeny Sondhi as Chief digital officer
Fri, 6th May 2022
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Twilio has hired Reeny Sondhi as Chief Digital Officer and Amy Holcroft as Chief Privacy Officer to focus on customer engagement and privacy.
Flintfox appoints Chris Dieringer as Chief Customer Officer
Fri, 1st Apr 2022
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Microsoft industry veteran Chris Dieringer becomes Chief Customer Officer to oversee customer experience at Flintfox.
Research finds more than half of APAC consumers think customer service is an afterthought
Thu, 20th Jan 2022
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Zendesk's annual research has uncovered a gap between consumer expectations and company actions regarding customer service.
ActiveCampaign automates sales engagement into customer lifecycle
Mon, 8th Nov 2021
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ActiveCampaign launches sales engagement solution to enable businesses of all sizes to grow by unifying sales and marketing data.
How card-linked loyalty programs will take eCommerce to the next level
Thu, 14th Oct 2021
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A card-linked loyalty program can help retailers and service providers take their eCommerce to the next level in several ways.
Genesys looks to humanise customer experiences with latest release
Fri, 8th Oct 2021
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Genesys launches eLearning program BeyondCX to help contact centre staff improve empathy skills and deliver personalised experiences.
The foundations of a modern data-driven organisation: Obtaining a clear view of the customer
Wed, 6th Oct 2021
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The key to understanding customers lies in listening to them and connecting through various communication channels, says expert.
The importance of anticipatory design in mobile banking
Fri, 1st Oct 2021
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Applying technology allows banks to anticipate their customer needs, create value and exceed customer expectations.
8x8 brings receptionist role into the future with latest offering
Wed, 29th Sep 2021
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8x8 introduces 8x8 Frontdesk, a new XCaaS solution for high-volume call handling, aiming to enhance the receptionist role in a hybrid work environment.
The opportunity for CIOs to impact the customer experience
Thu, 16th Sep 2021
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The role of the CIO has changed forever due to the pandemic. Now, CIOs have an opportunity to reimagine and foster collaborative relationships with the CMO.
‘A question of respect’ — Consumer reactions to poor digital services have hardened during the pandemic
Mon, 30th Aug 2021
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Digital services have become an essential part of people's lives during the pandemic, with 85% relying on them, says a new report.
Unleashing the power of retail loyalty: Who is getting it right?
Mon, 30th Aug 2021
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Loyalty programs provide an exclusive ‘experience beyond the product' and help businesses get a better picture of their consumer buying journey.
Three key areas of modern digital experiences that organisations need to keep an eye on
Fri, 27th Aug 2021
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Digital technologies drive personalised experiences and operational efficiencies. Organisations must adapt to engage customers and employees.
Artificial intelligence firm Ambit begins investment round
Tue, 24th Aug 2021
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The raise is intended to capitalise on trends accelerated by COVID-19, including the rapid adoption of messaging by consumers and 24/7 online shopping.
How consumer online behaviour has changed during the pandemic
Mon, 23rd Aug 2021
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The number of applications people are using has increased by 30% in the last two years, according to a new report by AppDynamics.