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Customer engagement Stories - Page 17

Global Stories

Customer engagement stories

APAC shoppers pay more for trusted brands with data privacy
Data Protection

APAC shoppers pay more for trusted brands with data privacy

84% of Asia-Pacific shoppers will pay more for brands they trust with personal data, highlighting growing concern over digital privacy and customer experience.

By Sean Mitchell • 3 min read • Fri, 5th Dec 2025
Brevo raises EUR €500 million to expand AI & US presence
Customer Experience

Brevo raises EUR €500 million to expand AI & US presence

Brevo has raised EUR €500 million, reaching unicorn status to boost AI capabilities and expand its US presence, targeting EUR €1 billion revenue by 2030.

By Sean Mitchell • 4 min read • Fri, 5th Dec 2025
Generative AI platforms drive surge in digital discovery & sales
Customer Experience

Generative AI platforms drive surge in digital discovery & sales

Generative AI platforms have boosted digital discovery and sales, with app downloads up 319% and AI referrals generating 1.1 billion visits in June 2025.

By Sean Mitchell • 4 min read • Wed, 3rd Dec 2025
DAS Fire appoints new leaders to drive UK & Ireland growth
Hyperscale

DAS Fire appoints new leaders to drive UK & Ireland growth

DAS Fire appoints David Parry as Managing Director and Paul Darke as Executive Director to boost UK and Ireland growth in data centre fire safety.

By Melvin Hipolito • 3 min read • Wed, 3rd Dec 2025
Thryv launches AI marketing tool to boost home service growth
Customer Relationship Management

Thryv launches AI marketing tool to boost home service growth

Thryv has launched an AI marketing tool in Australia and New Zealand to help home service businesses automate sales and boost their online presence.

By Sean Mitchell • 3 min read • Wed, 3rd Dec 2025
Eagle Eye reshapes APAC leadership to boost USD $10 million growth
Digital Transformation

Eagle Eye reshapes APAC leadership to boost USD $10 million growth

Eagle Eye restructures APAC leadership with new key appointments to accelerate growth beyond USD $10 million in the Asia-Pacific region.

By Melvin Hipolito • 3 min read • Tue, 2nd Dec 2025
WayScape unifies Australian real estate with AI-driven platform
Customer Experience

WayScape unifies Australian real estate with AI-driven platform

WayScape launches AI-driven platform uniting Australian real estate agents, managers and buyers, streamlining data, communication and transactions.

By Sean Mitchell • 2 min read • Mon, 24th Nov 2025

Stories from Other Regions

Customer engagement stories

Virsae & VOSS join forces to boost AI for workplace analytics
Unified Communications

Virsae & VOSS join forces to boost AI for workplace analytics

Virsae and VOSS have partnered to enhance AI-driven workplace analytics, combining expertise to boost collaboration and customer experience across major platforms.

By Sean Mitchell • 3 min read • Fri, 5th Dec 2025
Symbos grows customer experience services with CPM Australia buy
Unified Communications

Symbos grows customer experience services with CPM Australia buy

Symbos boosts customer experience services by acquiring CPM Australia, expanding its workforce to over 2,000 across several countries with enhanced digital capabilities.

By Kaleah Salmon • 2 min read • Thu, 4th Dec 2025
Experts reveal key CX, personalisation and AI trends for 2026
Digital Transformation

Experts reveal key CX, personalisation and AI trends for 2026

Experts reveal 2026 CX trends: seamless AI-human service, hyper-individualised experiences, and AI as an intimate advisor shaping marketing strategies.

By Staff Writer • 7 min read • Wed, 3rd Dec 2025
Publicis Sapient gains AWS recognition for enterprise agentic AI
Digital Transformation

Publicis Sapient gains AWS recognition for enterprise agentic AI

Publicis Sapient has earned AWS's Agentic AI Specialisation, showcasing its skill in deploying autonomous AI systems for enterprises across multiple sectors.

By Melvin Hipolito • 3 min read • Mon, 1st Dec 2025
Half of New Zealand's small businesses lack websites as consumers turn away from social media
Customer Experience

Half of New Zealand's small businesses lack websites as consumers turn away from social media

Nearly half of New Zealand's small businesses lack a website, despite 74% of consumers valuing websites over social media for engaging with organisations.

By Sean Mitchell • 3 min read • Mon, 1st Dec 2025
AI & ethical messaging set to shape UK customer experience
Customer Experience

AI & ethical messaging set to shape UK customer experience

Infobip forecasts that AI, ethical messaging, and new channels like RCS will transform UK customer experience by 2026, focusing on real-time personalisation and trust.

By Catherine Knowles • 2 min read • Fri, 28th Nov 2025
Frameshop quiz helps public spot AI art amid deepfake surge
Customer Experience

Frameshop quiz helps public spot AI art amid deepfake surge

Frameshop has launched an online quiz to help users distinguish between genuine photos and AI-generated art amid rising deepfake concerns.

By Melania Watson • 3 min read • Fri, 28th Nov 2025
RingCentral launches AI Receptionist in Australia from AUD $62
Data Analytics

RingCentral launches AI Receptionist in Australia from AUD $62

RingCentral has launched its AI Receptionist in Australia from AUD $62 monthly, automating call handling with generative AI for businesses of all sizes.

By Catherine Knowles • 3 min read • Fri, 28th Nov 2025
Luke Clifton joins ATA Board as alliance shifts focus to leaders
Network Infrastructure

Luke Clifton joins ATA Board as alliance shifts focus to leaders

Luke Clifton of Macquarie Technology Group joins the Australian Telecommunications Alliance Board, reflecting a shift to leadership with sector expertise.

By Melvin Hipolito • 2 min read • Thu, 27th Nov 2025
How CPG brands can win customers through immersive packaging technology
Customer Experience

How CPG brands can win customers through immersive packaging technology

Immersive packaging tech lets CPG brands engage shoppers instantly, boosting trust and loyalty at the crucial moment they hold a product in hand.

By Kimming Yap • 4 min read • Mon, 24th Nov 2025
Shifting 10% of spend to small retailers could add NZD $11 billion
Customer Experience

Shifting 10% of spend to small retailers could add NZD $11 billion

Shifting 10% of New Zealand household spending to small retailers could boost their economy by NZD $11 billion, says Xero analysis ahead of Black Friday.

By Melania Watson • 3 min read • Mon, 24th Nov 2025