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Zendesk embarks on major APAC talent drive
DevOps

Zendesk embarks on major APAC talent drive

Zendesk, a provider of customer experience and engagement software, is expanding its footprint in Asia Pacific by expanding its Singapore office.

By Staff Writer • 3 min read • Thu, 19th Sep 2019
Zendesk expands AWS support for customer data accessibility
Data Analytics

Zendesk expands AWS support for customer data accessibility

Native connector for Amazon EventBridge allows easy access to customer experience data across the organisation.

By Ben Moore • 3 min read • Mon, 15th Jul 2019
How customer service directly impacts company revenue
Customer Relationship Management

How customer service directly impacts company revenue

Poor customer service can drastically impact company revenue, with 42% of Australians ceasing to buy after a bad experience, a Zendesk report reveals.

By Staff Writer • 3 min read • Tue, 14th May 2019
What the people say - Gartner's November Customers' Choices
Virtualisation

What the people say - Gartner's November Customers' Choices

A roundup of the latest Gartner Peer Insight Customers' Choices from Backup and Recovery to Business Intelligence and Analytics, and more.

By Ben Moore • 2 min read • Tue, 20th Nov 2018
Zendesk launches new workflow and collaboration tools
Unified Communications

Zendesk launches new workflow and collaboration tools

Zendesk launches new tools to help large companies respond quickly to customer needs. Includes collaboration and workflow features.

By Jacques-Pierre (JP) Dumas • 2 min read • Mon, 11th Jun 2018
Zendesk launches omnichannel suite for integrated customer experience
Customer Relationship Management

Zendesk launches omnichannel suite for integrated customer experience

In conjunction with the launch of The Zendesk Suite, Zendesk also unveiled Connect - a new product for proactive customer communication.

By Kai Ping Lew • 3 min read • Mon, 21st May 2018
Is the end of open source VoIP in sight? Five reasons why it's on the way out
Unified Communications

Is the end of open source VoIP in sight? Five reasons why it's on the way out

Beware of partner programs that allow more established suppliers of the same solution to undercut new providers.

By Brendan Ritchie • 4 min read • Thu, 10th Aug 2017
Zendesk & AWS - new data center coming to Sydney next month
Hyperscale

Zendesk & AWS - new data center coming to Sydney next month

Zendesk claims that approximately 1,000 customers from Australia and New Zealand will move across to the new data center from September 2017.

By Julia Gabel • 2 min read • Wed, 26th Jul 2017
Zendesk announcing machine learning-powered knowledge management solution
IT Automation

Zendesk announcing machine learning-powered knowledge management solution

Zendesk Guide features an app to help teams share their collective knowledge with customers more effectively and a new bot for self-service support.

By Kai Ping Lew • 2 min read • Thu, 4th May 2017
The changing customer demands non-traditional support channels
Customer Relationship Management

The changing customer demands non-traditional support channels

​Traditional support channels were designed for the customer of yesteryear. This company has released a new software offering to address the issue.

By Ashton Young • 2 min read • Mon, 19th Sep 2016
Zendesk, Google Play help businesses respond to customer app reviews
Google

Zendesk, Google Play help businesses respond to customer app reviews

Zendesk has developed a platform designed to facilitate conversations between companies and consumer app reviewers through Google Play.

By Sara Barker • 2 min read • Mon, 23rd May 2016
New SMS channel launched by Zendesk
Unified Communications

New SMS channel launched by Zendesk

A new offering allows businesses to connect via SMS to effectively communicate with increasingly mobile customers.

By Ashton Young • 2 min read • Fri, 13th May 2016
Gartner recognises Zendesk for innovative CRM solutions
Customer Relationship Management

Gartner recognises Zendesk for innovative CRM solutions

Zendesk has been recognized as a leader in Gartner's 2016 CRM Customer engagement report, the only company to move quadrants this year.

By Catherine Knowles • 2 min read • Mon, 9th May 2016
Zendesk rolls out Basic Voice, a phone support service for any business
Customer Relationship Management

Zendesk rolls out Basic Voice, a phone support service for any business

Zendesk launches Basic Voice offering reliable phone support for companies of any size as part of its omnichannel support strategy.

By Catherine Knowles • 2 min read • Thu, 17th Mar 2016
Zendesk adds customer service add-in to Outlook
Customer Relationship Management

Zendesk adds customer service add-in to Outlook

Zendesk pioneers with first customer service add-in for Microsoft Outlook, streamlining ticket creation for users.

By Shannon Williams • 2 min read • Tue, 24th Nov 2015
Zendesk invests in Melbourne as tech hub
Zendesk

Zendesk invests in Melbourne as tech hub

Zendesk has entered into a partnership with the Victoria Government in Australia in a bid to encourage the region's burgeoning technology industry.

By Catherine Knowles • 3 min read • Fri, 20th Nov 2015
Zendesk launches predictive analytics feature for enterprise
Customer Relationship Management

Zendesk launches predictive analytics feature for enterprise

Zendesk launches Satisfaction Prediction, its first machine learning and predictive analytics feature for customer service.

By Shannon Williams • 3 min read • Fri, 9th Oct 2015
Zendesk's ANZ team continues to grow
Software Development

Zendesk's ANZ team continues to grow

Zendesk, the software development company, has expanded its ANZ and Asia Pacific team with two new appointments and promoted a key team member.

By Catherine Knowles • 2 min read • Thu, 9th Apr 2015
Zendesk takes customer service to apps and websites with Embeddables
Customer Relationship Management

Zendesk takes customer service to apps and websites with Embeddables

Zendesk Embeddables, released today, is a suite of features in order to increase customer support and engagement on mobile and web platforms.

By Catherine Knowles • 2 min read • Thu, 4th Dec 2014