Zendesk stories - Page 3
Singapore businesses fall behind in meeting customer expectations
Fri, 9th Sep 2022
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crm
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uc
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cx
Singapore businesses lag behind in their ability to act on customer feedback, and the speed at which they address it, according to Zendesk.
Zendesk announces new conversational CRM solutions
Tue, 17th May 2022
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crm
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network infrastructure
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cx
Zendesk unveils new solutions for customer relationship management and employee experience at its flagship conference, Relate.
Zendesk launches customer service and employee experience offering
Fri, 13th May 2022
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crm
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martech
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hcm
Zendesk unveils new solutions that focus on conversations in customer relationship management, as well as a new employee experience offering.
Research finds more than half of APAC consumers think customer service is an afterthought
Thu, 20th Jan 2022
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crm
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cx
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martech
Zendesk's annual research has uncovered a gap between consumer expectations and company actions regarding customer service.
Zendesk to acquire Momentive and SurveyMonkey platform
Fri, 29th Oct 2021
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crm
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cx
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martech
Zendesk to acquire Momentive, including its SurveyMonkey platform, accelerating revenue plan to $3.5bn in 2024. 🤝🚀.
Turning agility into reality difficult as organisations prepare for recovery
Fri, 9th Jul 2021
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uc
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devops
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apm
New research from Zendesk reveals that turning agility into reality in organizations is proving to be a challenge.
Zendesk launches messaging solution with advanced capabilities
Tue, 2nd Feb 2021
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crm
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cx
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martech
Zendesk launches messaging solution for enterprise customers to bring simplicity to the enterprise software space.
Positive customer experience will boost brand loyalty - study
Tue, 1st Dec 2020
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uc
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cx
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martech
A positive customer experience with a retailer during the festive season will encourage customer loyalty, according to new research from Zendesk.
Zendesk, WhatsApp enter partnership to expand customer service offerings
Thu, 12th Nov 2020
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crm
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martech
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whatsapp
Zendesk partners with WhatsApp to enhance CRM solutions, enabling businesses to provide real-time support through WhatsApp, Messenger, and Instagram.
On October 28, go from CX starter to champion with Zendesk
Tue, 13th Oct 2020
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crm
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cx
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martech
Discover the secrets to exceptional customer service with leading software company Zendesk in an exclusive online event on 28 October.
The one thing successful startups have in common? Quality CX
Tue, 14th Jul 2020
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crm
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cx
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martech
New research from Zendesk has revealed that startups which prioritised CX from their inception consistently outperform their peers.
Zendesk bolsters senior APAC leadership team
Fri, 29th May 2020
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crm
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martech
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zendesk
Zendesk strengthens its APAC leadership team, appointing Wendy Johnstone as regional COO and Gari Johnson as senior VP of sales, to drive growth and operations.
COVID-19: Outbreak sees CX support tickets skyrocket globally
Fri, 27th Mar 2020
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crm
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cx
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martech
The week ending 22 March saw a 20% increase in global tickets compared to the same period last year, says Zendesk, a customer relationship management company.
ANZ businesses unable to meet changing customer expectations, Zendesk states
Thu, 16th Jan 2020
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crm
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cx
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martech
Australian and New Zealand businesses are struggling to meet customers' expectations, according to new research from Zendesk.
Zendesk fuses AI into customer services with Amazon Connect integration
Tue, 10th Dec 2019
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crm
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uc
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hyperscale
The new services are designed to improve contact centre agent efficiency, while reducing the time that end users spend interacting with customer service.
Zendesk embarks on major APAC talent drive
Thu, 19th Sep 2019
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devops
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cx
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martech
Zendesk, a provider of customer experience and engagement software, is expanding its footprint in Asia Pacific by expanding its Singapore office.
Zendesk expands AWS support for customer data accessibility
Mon, 15th Jul 2019
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data analytics
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hyperscale
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public cloud
Native connector for Amazon EventBridge allows easy access to customer experience data across the organisation.
How customer service directly impacts company revenue
Tue, 14th May 2019
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crm
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cx
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martech
Poor customer service can drastically impact company revenue, with 42% of Australians ceasing to buy after a bad experience, a Zendesk report reveals.
What the people say - Gartner’s November Customers’ Choices
Tue, 20th Nov 2018
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virtualisation
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data analytics
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martech
A roundup of the latest Gartner Peer Insight Customers’ Choices from Backup and Recovery to Business Intelligence and Analytics, and more.
Zendesk launches new workflow and collaboration tools
Mon, 11th Jun 2018
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uc
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zendesk
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workflow solutions
Zendesk launches new tools to help large companies respond quickly to customer needs. Includes collaboration and workflow features.