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Global Stories

Criteo unveils data-driven AI commerce recommendation
Marketing Technologies

Criteo unveils data-driven AI commerce recommendation

Criteo launches an AI-powered commerce service that plugs into shopping assistants, promising more relevant product picks from real purchase data.

By Mark Tarre • 3 min read • Fri, 6th Feb 2026
How address validation transforms Shopify deliveries
Customer Experience

How address validation transforms Shopify deliveries

Address validation on Shopify cuts failed deliveries, trims shipping costs and boosts loyalty by ensuring accurate, standardised customer data.

By Edmund Ng • 5 min read • Wed, 4th Feb 2026
UK online shipments climb as pet care leads growth
Customer Experience

UK online shipments climb as pet care leads growth

UK online parcels jumped 17% in late 2025 as pet care and beauty surged, even as fashion and homewares shipments slid, Scurri data shows.

By Mark Tarre • 3 min read • Tue, 3rd Feb 2026
AI drives product discovery but reviews still seal buys
Customer Experience

AI drives product discovery but reviews still seal buys

Shoppers turn to AI to find products, but 92% still demand reviews and real customer photos before finally clicking to buy.

By Sofiah Nichole Salivio • 4 min read • Sat, 24th Jan 2026

Stories from Other Regions

Indosat's AI spam shield blocks scams worth USD $500m
Firewalls

Indosat's AI spam shield blocks scams worth USD $500m

Indosat's AI spam shield blocked 2bn risky contacts in six months, averting scam losses of about USD $500m for Indonesian users.

By Joseph Gabriel Lagonsin • 4 min read • Mon, 9th Feb 2026
Sortd surges with AUD $8m holiday sales & 96% user lift
Customer Experience

Sortd surges with AUD $8m holiday sales & 96% user lift

Wishlist app Sortd rides holiday boom with AUD $8m in sales, 96% user growth and revenue up more than 600% across peak Q4 trading.

By Melania Watson • 4 min read • Mon, 9th Feb 2026
UK shoppers prize accurate updates over rapid delivery
Customer Experience

UK shoppers prize accurate updates over rapid delivery

UK shoppers value accurate parcel tracking and honest delivery updates far more than rapid shipping promises, a new Locus survey suggests.

By Mark Tarre • 4 min read • Fri, 6th Feb 2026
Digital gift cards reshape Lunar New Year in Australia
Digital Transformation

Digital gift cards reshape Lunar New Year in Australia

Cost-of-living pressures are pushing Australians to swap traditional red envelopes for digital gift cards this Lunar New Year.

By Sofiah Nichole Salivio • 3 min read • Fri, 6th Feb 2026
Loop links with Sendcloud to boost EU returns options
Customer Experience

Loop links with Sendcloud to boost EU returns options

Loop integrates Sendcloud into Ship by Loop 2.0, giving Shopify merchants wider UK and EU carrier choice for simpler, label-free returns.

By Kaleah Salmon • 3 min read • Thu, 5th Feb 2026
AI drives UK retail as shoppers embrace eCommerce tools
Data Protection

AI drives UK retail as shoppers embrace eCommerce tools

AI-powered tools are rapidly reshaping UK retail as most shoppers embrace chat-based assistants and retailers ramp up investment for 2026.

By Shannon Williams • 4 min read • Thu, 5th Feb 2026
Self-gifting lifts UK Valentine's spend to GBP £2.1bn
Marketing Technologies

Self-gifting lifts UK Valentine's spend to GBP £2.1bn

Self-gifting and friend-gifting are reshaping UK Valentine's Day, lifting total spending to GBP £2.1 billion, Flowwow data shows.

By Shannon Williams • 4 min read • Thu, 5th Feb 2026
Holiday refunds surge, squeezing global retail margins
Data Analytics

Holiday refunds surge, squeezing global retail margins

Holiday refunds jumped 18.1% in 2025, with each USD $1 million in refunds costing retailers about USD $1.3 million once overheads are included.

By Shannon Williams • 4 min read • Wed, 4th Feb 2026
Amazon threat pushes Australian retailers to speed up
Digital Transformation

Amazon threat pushes Australian retailers to speed up

Amazon, Temu and Shein are forcing Australian retailers to speed up delivery, fix fulfilment bottlenecks and rethink toughened returns.

By Mark Tarre • 4 min read • Wed, 4th Feb 2026
E-commerce growth redistributes across Europe in 2026
Customer Experience

E-commerce growth redistributes across Europe in 2026

E-commerce growth is shifting across Europe, with Central and Eastern Europe and the Nordics surging as returns and AI reshape online retail.

By Mark Tarre • 4 min read • Fri, 30th Jan 2026
Shoppers return to stores for complex tech across Europe
Customer Experience

Shoppers return to stores for complex tech across Europe

Shoppers are heading back to tech stores across Europe as complex, big-ticket gadgets push buyers towards in-person advice and demos.

By Sofiah Nichole Salivio • 4 min read • Thu, 29th Jan 2026
AI-edited product images erode trust in marketplaces
DevOps

AI-edited product images erode trust in marketplaces

AI-edited images are eroding trust in online marketplaces, with most UK shoppers blaming platforms for misleading or inconsistent visuals.

By Mark Tarre • 4 min read • Thu, 29th Jan 2026
Canadian shoppers demand value, personalisation & trust
Data Protection

Canadian shoppers demand value, personalisation & trust

Cost-conscious Canadians now demand sharper prices, personalised tech and rock-solid data security before choosing where to shop.

By Shannon Williams • 4 min read • Thu, 29th Jan 2026
Security & value drive Australians' digital shopping
Data Protection

Security & value drive Australians' digital shopping

Australians want high-tech retail but demand tighter data security and better value as apps, AR and digital tools reshape everyday shopping.

By Mark Tarre • 4 min read • Wed, 28th Jan 2026