Indian Stories

Pine Labs acquires Shopflo to boost online checkout

Pine Labs buys Shopflo to lift online conversion as the fintech widens its reach from in-store payments into a full-stack commerce platform.

By Karen Joy Bacudo • 4 min read • 4 days ago

Global Stories

Customer Experience

Gen Z shoppers trust AI recommendations, study finds

Gen Z shoppers are acting on AI advice without checking sources, with a Rithum study finding 64% made purchases on recommendations.

By Sofiah Nichole Salivio • 4 min read • Yesterday

Digital Transformation

Visa adds Australian banks to agentic payments trial

Visa expands Australian bank testing of AI-led payments, with ANZ, NAB and others joining a controlled trial of agentic commerce.

By Sean Mitchell • 5 min read • Yesterday

Customer Experience

Minty launches cashback app inside ChatGPT shopping chats

Minty launches cashback app inside ChatGPT as shoppers increasingly use AI chats to compare products and unlock offers without leaving the conversation.

By Sean Mitchell • 4 min read • 3 days ago

Marketing Technologies

AI referrals convert nearly three times better than search

Lebesgue data from 35,000 eCommerce brands suggests AI-driven visits arrive with stronger purchase intent than standard search traffic.

By Joseph Gabriel Lagonsin • 3 min read • 4 days ago

Digital Transformation

AI shopping agents reshape retail buying & checkout

AI shopping agents are moving retail from clicks to chat, as Walmart, Amazon and Google test protocols that let software search, compare and pay.

By Karen Joy Bacudo • 4 min read • 4 days ago

Customer Experience

Amazon, Meta & Microsoft join UCP technical council

Amazon, Meta and Microsoft join Universal Commerce Protocol council as AI shopping standard draws major backing from retailers and payments groups.

By Karen Joy Bacudo • 4 min read • 4 days ago

Customer Experience

Markable launches free creator tier as social commerce grows

Markable opens free creator tier and adds AI shopping tools as it targets a fast-growing social commerce market.

By Sofiah Nichole Salivio • 3 min read • Last week

Data Analytics

Click to Pay lifts Ecommpay approval rates to 75.18%

Ecommpay says Click to Pay is helping merchants win more completed online sales as guest checkout adoption rises and approval gaps widen.

By Sofiah Nichole Salivio • 3 min read • Last week

Stories from Other Regions

Digital Transformation

Shoppers want AI to tailor delivery fees at checkout

Shoppers want AI to adjust delivery fees in real time as retailers face pressure to balance costs, conversion and fulfilment choices at checkout.

By Mark Tarre • 3 min read • Yesterday

Supply Chain

Amazon ad revenue surges 62% in Australia, says Pattern

Amazon's Australian ad business surges as Pattern says revenue jumped 62% to USD $392 million, outpacing Meta, TikTok and Google.

By Sean Mitchell • 4 min read • Yesterday

Digital Transformation

UK online retail spending rises 10.5% in March

UK online retail spending jumps 10.5% in March as Parcelhero says eCommerce stayed strong despite fuel-led boost and Iran conflict fears.

By Kaleah Salmon • 4 min read • 2 days ago

Customer Experience

WNTD launches fashion app with GBP £3 million backing

WNTD unveils iOS fashion and beauty app mixing AI styling, virtual try-ons and social feedback after securing GBP £3 million in investment.

By Sofiah Nichole Salivio • 4 min read • 4 days ago

Crypto

Ant International courts merchants on AI-led Asia growth

Ant International wins over global merchants with AI-led payments tools as Asia's fragmented wallets and schemes lure overseas retailers.

By Karen Joy Bacudo • 3 min read • 4 days ago

Digital Transformation

Ulta Beauty adds Google AI shopping tools for customers

Ulta Beauty rolls out Google-powered AI shopping across Search and Gemini, while building its own assistant for personalised browsing and checkout.

By Mark Tarre • 4 min read • Last week

DevOps

Macy's launches AI shopping assistant on website & app

Macy's rolls out Ask Macy's, a generative AI assistant that helps online shoppers find outfits, try on looks and get style guidance.

By Mark Tarre • 4 min read • Last week

Fintech

Parcelhero says High Street closures beat 2030 forecast

Parcelhero says UK High Street closures have already passed its 2030 forecast, with 122,682 shops shut since 2016 as online shopping reshapes retail.

By Mark Tarre • 6 min read • Last week

Customer Experience

Nestlé & Lazada trial AI shopping tools in Southeast Asia

Nestlé and Lazada roll out AI shopping tools across five Southeast Asian markets, testing conversational product support for parents buying nutrition items.

By Mark Tarre • 3 min read • Last week