Global Stories

Retailers must invest in new tech to keep up with online shopping demand

New Zealand shoppers are expecting digital transformation, with 8 in 10 saying retailers need to invest in new technology, according to a new report.

By Shannon Williams • 4 min read • Mon, 4th Jul 2022

Data Analytics

Data crucial to capture shoppers' wallets post-COVID

First-party data strategies key to driving personalisation, customer satisfaction, and long-lasting relationships according to a new report.

By Shannon Williams • 4 min read • Thu, 30th Jun 2022

Customer Relationship Management

New late-stage order cancellation to improve customer service

Manhattan Associates launches late-stage cancellation service to prevent unwanted shipments and costly returns in online retail.

By Jessie Chiang • 3 min read • Fri, 17th Jun 2022

Supply Chain

Retailers amongst most targeted by cybercriminals

While online shopping has opened up a new world of convenience, it has meant retailers have increasingly become targets of cyber attacks and scammers.

By Shannon Williams • 3 min read • Thu, 2nd Jun 2022

eCommerce

Digital commerce fraud: What it is and how to stop it

Australia and New Zealand experience a surge in eCommerce sales, but face the challenge of rising online fraud.

By Joe Lee • 3 min read • Tue, 31st May 2022

Customer Relationship Management

Research unveils precarious customer loyalty for retailers

New research has found customers are reassessing established brand loyalties as their priorities and behaviours shift.

By Shannon Williams • 5 min read • Wed, 18th May 2022

Buy Now Pay Later

ANZ shoppers plan to spend less, be more selective

For retailers, 2022 is set to be a year of introspection as shoppers across Australia and New Zealand indicate they plan to spend less.

By Shannon Williams • 5 min read • Fri, 22nd Apr 2022

Apps

Pinterest partners with WooCommerce and launches app

The new app gives businesses of all sizes the power to turn their product catalogues into shoppable product pins on Pinterest.

By Jessie Chiang • 3 min read • Tue, 19th Apr 2022

Customer Relationship Management

Aussies vote on the toughest jobs in online shopping

Shoppers have revealed how much, or how little, they know about what goes into the online shopping process in a new survey by CouriersPlease.

By Ryan Morris-Reade • 3 min read • Fri, 8th Apr 2022

EduTech

Shouldering the responsibility of payment security

Digital payments have become second nature for shoppers, but scammers are taking advantage. How can the industry fight back?.

By Tristan Chiappini • 5 min read • Fri, 18th Mar 2022

Supply Chain

Fighting smart against policy abuse in online retail

The trouble with policy abuse, compared to conventional fraud, is that policy abusers are not necessarily cybercriminals who are hiding their identity.

By Matt Humphries • 4 min read • Tue, 1st Mar 2022

Customer Relationship Management

Orders with multiple shipments causing customer dissatisfaction

76% of Australian shoppers indicate that they have experienced unusual delays in receiving goods they ordered online in the last three months.

By Raghav Sibal • 3 min read • Mon, 21st Feb 2022

Data Analytics

Nexcess integrates with HubSpot to serve growing online businesses

Nexcess integrates with HubSpot CRM platform, offering cloud hosting and marketing capabilities for online brands.www.nextplatform.com.

By Staff Writer • 2 min read • Thu, 3rd Feb 2022

Stories from Other Regions

Supply Chain

Australian consumers loyal to retailers who deliver speed and visibility

SOTI finds extensive order visibility and speed are the most important factors for turning one-off customers into loyal, long-term buyers.

By Jessie Chiang • 3 min read • Fri, 1st Jul 2022

Supply Chain

Consumers want speed, visibility in return for brand loyalty

72% of Australian shoppers want complete online order visibility and 63% are loyal to retailers who deliver goods the fastest.

By Shannon Williams • 3 min read • Fri, 1st Jul 2022

Supply Chain

Online shopping up 31% this quarter - NZ Post report

Online shopping spending in New Zealand for Q1 2022 is up 31% YoY and a whopping 86% YoY, according to the NZ Post eCommerce Spotlight report.

By Jessie Chiang • 3 min read • Tue, 31st May 2022

Supply Chain

Online retail still the chosen method for Australian consumers

According to a new report from Manhattan Associates, a significant shift to online retail is still very much apparent among Australian consumers.

By Mitchell Hageman • 3 min read • Fri, 25th Mar 2022

Cybersecurity

Increase in cyber attacks driven by online holiday shopping

Attackers increase the volume of attacks, including scraping data, draining customer accounts, damaging site functionality and holding encrypted data ransom.

By Shannon Williams • 3 min read • Fri, 18th Mar 2022