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Customer Support Stories - Page 22

Global Stories

Customer Support stories

Saviynt expands offices in Singapore, London amid global growth
Digital Transformation

Saviynt expands offices in Singapore, London amid global growth

Saviynt is boosting its global footprint with new offices in Singapore and London, plus expanded operations in India and Europe amid rising demand for its AI-based Identity Cloud.

By Jed Nykolle Harme • 3 min read • Wed, 30th Jul 2025
ServiceNow launches agentic AI management amid spending decline
Digital Transformation

ServiceNow launches agentic AI management amid spending decline

ServiceNow launches agentic AI management in Asia Pacific as AI spending dips, aiming to better integrate human workers and AI agents for improved business outcomes.

By Shannon Williams • 4 min read • Tue, 29th Jul 2025
NetSuite adds AI translation to workflows for seamless teamwork
Robotic Process Automation

NetSuite adds AI translation to workflows for seamless teamwork

NetSuite's new Text Enhance Translate uses AI to instantly translate over 20 languages within workflows, boosting global team collaboration and efficiency.

By Jed Nykolle Harme • 3 min read • Fri, 25th Jul 2025
Sydney teen's Celvoir agency offers bespoke web design boost
Marketing Technologies

Sydney teen's Celvoir agency offers bespoke web design boost

Sydney teen Liam Newby's Celvoir agency offers bespoke web design with no upfront costs, boosting brands' online success through tailored digital solutions.

By Sean Mitchell • 3 min read • Fri, 25th Jul 2025
Pipe launches four AI agents to streamline small business funding
Fintech

Pipe launches four AI agents to streamline small business funding

Pipe has launched four AI agents to speed up small business funding, automating fraud checks and payments to cut decision times from weeks to minutes.

By Sean Mitchell • 4 min read • Thu, 24th Jul 2025
Neutrinos launches AI Agent Library to boost insurance process automation
IT Automation

Neutrinos launches AI Agent Library to boost insurance process automation

Neutrinos unveils its AI Agent Library with 50+ AI agents to streamline claims, underwriting, fraud detection, and customer support in insurance firms.

By Sean Mitchell • 3 min read • Thu, 24th Jul 2025
Young Australians drive cautious online spending & demand value
Marketing Technologies

Young Australians drive cautious online spending & demand value

Young Australians prioritise cautious online spending by favouring debit cards and demanding value, shaping evolving payment and delivery preferences in eCommerce.

By Shannon Williams • 3 min read • Wed, 23rd Jul 2025
OpenText Cloud Editions 25.3 brings new AI, cybersecurity tools
Private Cloud

OpenText Cloud Editions 25.3 brings new AI, cybersecurity tools

OpenText launches Cloud Editions 25.3, featuring AI-powered tools and enhanced cybersecurity to boost enterprise information management and regulatory compliance.

By Jed Nykolle Harme • 4 min read • Wed, 23rd Jul 2025
Genetec expands Montreal & London sites to meet global demand
Unified Communications

Genetec expands Montreal & London sites to meet global demand

Genetec has expanded its Montreal and London offices to support global growth, now employing over 2,150 people across 20 offices worldwide.

By Catherine Knowles • 3 min read • Fri, 18th Jul 2025
Zoho unveils Zia LLM & AI suite with strong data privacy focus
Data Analytics

Zoho unveils Zia LLM & AI suite with strong data privacy focus

Zoho launches Zia LLM and AI suite with strong data privacy focus, offering no-code tools and agents to boost efficiency across business functions.

By Melvin Hipolito • 5 min read • Thu, 17th Jul 2025
Financial sector ramps up GenAI use but skills & risks remain
Virtualisation

Financial sector ramps up GenAI use but skills & risks remain

Financial firms widely adopt generative AI beyond chatbots, enhancing fraud detection and cybersecurity despite concerns over skills and security risks.

By Sean Mitchell • 4 min read • Wed, 16th Jul 2025
Trupeer raises USD $3m to automate AI-powered video creation
EduTech

Trupeer raises USD $3m to automate AI-powered video creation

Trupeer secures USD $3 million to advance AI-driven video creation, helping businesses quickly produce personalised, multi-language product videos at scale.

By Jed Nykolle Harme • 3 min read • Wed, 16th Jul 2025
Brainfish raises USD $6.4m to expand AI support tech in US & globally
Customer Experience

Brainfish raises USD $6.4m to expand AI support tech in US & globally

Brainfish has raised USD $6.4m to expand its AI-powered customer support technology, establish a US HQ, and grow its global market presence.

By Kaleah Salmon • 4 min read • Fri, 11th Jul 2025

Stories from Other Regions

Customer Support stories

FourKites launches AI digital workers to automate Europe's supply chains
Data Analytics

FourKites launches AI digital workers to automate Europe's supply chains

FourKites has launched AI digital workers Alan, Polly and Cassie to automate Europe's supply chains, enhancing scheduling, compliance and customer service tasks.

By Catherine Knowles • 3 min read • Fri, 25th Jul 2025
Amplitude expands analytics with Kraftful's AI feedback tools
DevOps

Amplitude expands analytics with Kraftful's AI feedback tools

Amplitude acquires Kraftful to integrate AI-powered Voice of Customer tools, enhancing product teams' ability to analyse user feedback alongside behavioural data.

By Kaleah Salmon • 3 min read • Fri, 18th Jul 2025
Publicis Sapient launches AI customer service platform on AWS
Digital Transformation

Publicis Sapient launches AI customer service platform on AWS

Publicis Sapient has launched its AI-powered Multi-Agentic Platform for Customer Services on AWS Marketplace to boost customer service efficiency and scalability.

By Melania Watson • 3 min read • Thu, 17th Jul 2025
AliExpress launches hourly delivery & opens to UK businesses
Online shopping

AliExpress launches hourly delivery & opens to UK businesses

AliExpress launches hourly delivery in Greater London and opens its UK platform to local businesses, boosting fast access to essential goods and broader product ranges.

By Kaleah Salmon • 3 min read • Fri, 11th Jul 2025
Ark Trader slashes latency as trade volumes soar with servers.com
Disaster Recovery

Ark Trader slashes latency as trade volumes soar with servers.com

Ark Trader cut trade latency by 55%, boosting broker volumes by 75% after upgrading to servers.com's infrastructure, enhancing speed and platform stability.

By Catherine Knowles • 4 min read • Thu, 10th Jul 2025