Customer Support stories
Agoda introduces the AI-powered Property AMA Bot to provide travellers with instant, accurate hotel information across all its platforms, enhancing booking ease.
A responsive, seamless contact centre is vital for Australian firms to rebuild customer trust amid rising cyber threats, says Kore.ai's Paul Rilstone.
Xsolla has launched a new Unity SDK to help developers monetise games directly, with cross-platform support and over 1,000 payment methods worldwide.
CelcomDigi unveils AI-powered tools developed in-house to boost operations and serve SMEs via AI-as-a-Service, enhancing efficiency and customer support.
NiCE expands its AI partnership with Salesforce to unify customer service via deeper integration between CXone Mpower and Service Cloud platforms.
8x8 reports a 150% rise in AI-powered customer interactions and unveils new tools enhancing CX with AI-driven insights and secure payment options.
Metaforms, a San Francisco AI startup, has raised USD $9 million to enhance market research efficiency with innovative AI automation tools.
Datadog has named Roz Gregory as Regional Vice President for Australia and New Zealand, aiming to boost enterprise growth and customer support.
eDesk expands its US operations to support growing eCommerce brands with AI-driven helpdesk solutions, managing millions of customer queries each month.
Most Australian SMEs adopt AI tools without strategies, risking missed growth opportunities despite urgent investments and competitive pressures.
ICS.AI has upgraded its SMART: AI platform with GPT-5 to boost automation and support across UK public sector services, enhancing efficiency and compliance.
Steve Cooke celebrates 20 years at Gallagher Security, marking 40 years in security with a strong impact across New Zealand and the Pacific.
More than half of Australians are frustrated with customer service bots and may stop buying from brands that fail to resolve their issues quickly and effectively.
Australian retailers must harness AI and emotional intelligence to meet fast-changing Gen Z and millennial expectations for seamless, personalised shopping.
Marqeta has acquired UK-based TransactPay to enhance card programme services, expanding its reach across the UK and European Union markets.
Nearly half of digital projects fail to meet goals, often due to poor communication; upgrading platform engineering messaging boosts adoption and impact.
Older Australians, buoyed by financial security, drive retail growth with a preference for personalised service, quieter stores, and tech support in Australia.
Portnox appoints Alison Dixon as Chief Customer Officer and launches a Technical Account team to enhance proactive customer support and partnerships.
Optus has launched Expert AI, an AI platform that assists frontline staff in real time to improve customer service and resolve queries faster.
Optus has introduced Expert AI, powered by Google Cloud, to assist frontline staff and enhance customer service with real-time insights and faster resolution.