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Customer Support Stories - Page 21

Global Stories

Customer Support stories

Why a confidence-inspiring contact centre is one of your organisation's greatest assets
Unified Communications

Why a confidence-inspiring contact centre is one of your organisation's greatest assets

A responsive, seamless contact centre is vital for Australian firms to rebuild customer trust amid rising cyber threats, says Kore.ai's Paul Rilstone.

By Michael Clark from CXTT Consulting and Paul Rilstone from Kore.ai • 4 min read • Fri, 15th Aug 2025
Xsolla launches Unity SDK to boost direct game monetisation
Customer Experience

Xsolla launches Unity SDK to boost direct game monetisation

Xsolla has launched a new Unity SDK to help developers monetise games directly, with cross-platform support and over 1,000 payment methods worldwide.

By Catherine Knowles • 3 min read • Fri, 15th Aug 2025
CelcomDigi unveils in-house AI tools for operational efficiency
Unified Communications

CelcomDigi unveils in-house AI tools for operational efficiency

CelcomDigi unveils AI-powered tools developed in-house to boost operations and serve SMEs via AI-as-a-Service, enhancing efficiency and customer support.

By Shannon Williams • 3 min read • Fri, 15th Aug 2025
NiCE, Salesforce deepen AI partnership for unified service
Customer Relationship Management

NiCE, Salesforce deepen AI partnership for unified service

NiCE expands its AI partnership with Salesforce to unify customer service via deeper integration between CXone Mpower and Service Cloud platforms.

By Jed Nykolle Harme • 3 min read • Wed, 13th Aug 2025
8x8 reports surge in AI-powered CX adoption & unveils new tools
Unified Communications

8x8 reports surge in AI-powered CX adoption & unveils new tools

8x8 reports a 150% rise in AI-powered customer interactions and unveils new tools enhancing CX with AI-driven insights and secure payment options.

By Shannon Williams • 4 min read • Thu, 7th Aug 2025
Metaforms raises USD $9m to revolutionise market research
Robotic Process Automation

Metaforms raises USD $9m to revolutionise market research

Metaforms, a San Francisco AI startup, has raised USD $9 million to enhance market research efficiency with innovative AI automation tools.

By Jed Nykolle Harme • 4 min read • Fri, 1st Aug 2025
Datadog appoints Roz Gregory as Regional Vice President in ANZ
EduTech

Datadog appoints Roz Gregory as Regional Vice President in ANZ

Datadog has named Roz Gregory as Regional Vice President for Australia and New Zealand, aiming to boost enterprise growth and customer support.

By Melvin Hipolito • 3 min read • Thu, 31st Jul 2025

Stories from Other Regions

Customer Support stories

Australian SMEs rush into AI adoption without clear strategies
Digital Transformation

Australian SMEs rush into AI adoption without clear strategies

Most Australian SMEs adopt AI tools without strategies, risking missed growth opportunities despite urgent investments and competitive pressures.

By Kaleah Salmon • 4 min read • Wed, 20th Aug 2025
ICS.AI introduces GPT-5 upgrades for UK public sector services
Data Protection

ICS.AI introduces GPT-5 upgrades for UK public sector services

ICS.AI has upgraded its SMART: AI platform with GPT-5 to boost automation and support across UK public sector services, enhancing efficiency and compliance.

By Kaleah Salmon • 3 min read • Thu, 14th Aug 2025
Steve Cooke marks 20 years at Gallagher Security in NZ role
Security Operations Centres

Steve Cooke marks 20 years at Gallagher Security in NZ role

Steve Cooke celebrates 20 years at Gallagher Security, marking 40 years in security with a strong impact across New Zealand and the Pacific.

By Melvin Hipolito • 3 min read • Thu, 14th Aug 2025
Aussies fed up with customer service bots, survey finds
Customer Experience

Aussies fed up with customer service bots, survey finds

More than half of Australians are frustrated with customer service bots and may stop buying from brands that fail to resolve their issues quickly and effectively.

By Jed Nykolle Harme • 4 min read • Thu, 14th Aug 2025
Why AI is key to match shifting customer expectations in Retail sector
Digital Transformation

Why AI is key to match shifting customer expectations in Retail sector

Australian retailers must harness AI and emotional intelligence to meet fast-changing Gen Z and millennial expectations for seamless, personalised shopping.

By Maurice Zicman • 5 min read • Wed, 13th Aug 2025
Marqeta acquires TransactPay to boost UK & EU payment services
Fintech

Marqeta acquires TransactPay to boost UK & EU payment services

Marqeta has acquired UK-based TransactPay to enhance card programme services, expanding its reach across the UK and European Union markets.

By Kaleah Salmon • 3 min read • Mon, 11th Aug 2025
Why your platform engineering strategy needs a communications upgrade
Digital Transformation

Why your platform engineering strategy needs a communications upgrade

Nearly half of digital projects fail to meet goals, often due to poor communication; upgrading platform engineering messaging boosts adoption and impact.

By Bryan Ross • 5 min read • Fri, 8th Aug 2025
Older Australians drive retail with demand for personal touch
Customer Experience

Older Australians drive retail with demand for personal touch

Older Australians, buoyed by financial security, drive retail growth with a preference for personalised service, quieter stores, and tech support in Australia.

By Melvin Hipolito • 3 min read • Thu, 7th Aug 2025
Portnox elevates Alison Dixon, launches Technical Account team
Customer Experience

Portnox elevates Alison Dixon, launches Technical Account team

Portnox appoints Alison Dixon as Chief Customer Officer and launches a Technical Account team to enhance proactive customer support and partnerships.

By Jed Nykolle Harme • 3 min read • Wed, 6th Aug 2025
Exclusive: Optus' Jesse Arundell on what Expert AI means for frontline staff
Customer Experience

Exclusive: Optus' Jesse Arundell on what Expert AI means for frontline staff

Optus has launched Expert AI, an AI platform that assists frontline staff in real time to improve customer service and resolve queries faster.

By Melania Watson • 3 min read • Wed, 30th Jul 2025
Optus launches Expert AI to boost frontline customer service
Customer Experience

Optus launches Expert AI to boost frontline customer service

Optus has introduced Expert AI, powered by Google Cloud, to assist frontline staff and enhance customer service with real-time insights and faster resolution.

By Melania Watson • 3 min read • Wed, 30th Jul 2025