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Customer Support Stories - Page 19

Global Stories

Customer Support stories

Aryaka revamps partner programme to boost global channel growth
Firewalls

Aryaka revamps partner programme to boost global channel growth

Aryaka has launched a revamped partner programme to accelerate global channel growth, boosting support and incentives for distributors and resellers worldwide.

By Catherine Knowles • 4 min read • Thu, 16th Oct 2025
Coveo enhances AI for Agentforce with context passthrough tools
Customer Experience

Coveo enhances AI for Agentforce with context passthrough tools

Coveo has enhanced AI support on Agentforce with custom context passthrough tools, boosting response accuracy and accelerating issue resolution for enterprises.

By Jed Nykolle Harme • 3 min read • Thu, 16th Oct 2025
OpenText launches CE 25.4 to boost secure AI readiness & compliance
Document Management

OpenText launches CE 25.4 to boost secure AI readiness & compliance

OpenText has launched Cloud Editions 25.4 to enhance AI readiness, secure data management, and compliance for businesses adopting artificial intelligence.

By Jed Nykolle Harme • 3 min read • Thu, 16th Oct 2025
TeamViewer & Salesforce launch AI-powered IT support integration
Software-as-a-Service

TeamViewer & Salesforce launch AI-powered IT support integration

TeamViewer and Salesforce have unveiled an AI-powered integration for IT support, aiming to streamline remote assistance and boost digital workplace productivity.

By Sean Mitchell • 3 min read • Wed, 15th Oct 2025
Salesforce launches Agentforce 360 to unite humans & AI agents
Customer Relationship Management

Salesforce launches Agentforce 360 to unite humans & AI agents

Salesforce has launched Agentforce 360, a platform that unites human employees and AI agents to boost workplace productivity and customer service.

By Sean Mitchell • 5 min read • Wed, 15th Oct 2025
Zendesk launches AI-powered voice agents & analytics upgrades
Unified Communications

Zendesk launches AI-powered voice agents & analytics upgrades

Zendesk unveils AI-powered Voice Agents and advanced analytics, aiming to boost customer service efficiency and reach USD $200m AI revenue this year.

By Sean Mitchell • 4 min read • Thu, 9th Oct 2025
Most UK mid-sized firms plan finance software switch soon
Data Analytics

Most UK mid-sized firms plan finance software switch soon

A survey reveals 93% of UK and Ireland mid-sized firms plan to switch finance software soon, seeking balance between cost, complexity and functionality.

By Shannon Williams • 4 min read • Thu, 9th Oct 2025
NTT DOCOMO Ventures invests in HappyRobot's AI worker platform
Digital Transformation

NTT DOCOMO Ventures invests in HappyRobot's AI worker platform

NTT DOCOMO Ventures has invested in US firm HappyRobot, whose AI Worker platform automates tasks like calls and emails, boosting enterprise efficiency.

By Jed Nykolle Harme • 3 min read • Thu, 9th Oct 2025
AI-driven platforms drive efficiency & service quality gains
Unified Communications

AI-driven platforms drive efficiency & service quality gains

Organisations using NiCE's AI-driven CXone Mpower platform report faster response times, better service quality, and improved staff efficiency across sectors.

By Sean Mitchell • 4 min read • Tue, 7th Oct 2025
Snowflake debuts Cortex AI to unify data for financial services
Data Analytics

Snowflake debuts Cortex AI to unify data for financial services

Snowflake unveils Cortex AI for Financial Services to unify data ecosystems, enabling secure AI model deployment and integration with top industry platforms.

By Melvin Hipolito • 5 min read • Fri, 3rd Oct 2025
OutSystems launches Agent Workbench for unified enterprise AI
Digital Transformation

OutSystems launches Agent Workbench for unified enterprise AI

OutSystems launches Agent Workbench, a platform enabling enterprises to deploy and manage AI agents, improving workflows and digital experiences across sectors.

By Catherine Knowles • 4 min read • Wed, 1st Oct 2025

Stories from Other Regions

Customer Support stories

Brennan selects NiCE CXone Mpower to drive customer service upgrade
Unified Communications

Brennan selects NiCE CXone Mpower to drive customer service upgrade

Brennan has upgraded its customer service with NiCE CXone Mpower, boosting scalability, AI automation, and efficiency across contact centres in Australia.

By Melania Watson • 4 min read • Mon, 13th Oct 2025
AI in customer service: balancing technology & the human touch
Customer Experience

AI in customer service: balancing technology & the human touch

UK firms embrace AI to support, not replace, customer service agents, blending tech with empathy for better CX and stronger customer loyalty in 2025.

By Shannon Williams • 4 min read • Fri, 10th Oct 2025
UK shoppers demand personalised retail experiences across channels
Customer Experience

UK shoppers demand personalised retail experiences across channels

Over half of UK shoppers find retail communications too generic, with 60% calling them irrelevant, highlighting a need for personalised experiences across channels.

By Shannon Williams • 3 min read • Thu, 2nd Oct 2025
Australian insurers using AI to manage extreme weather claims
Data Analytics

Australian insurers using AI to manage extreme weather claims

Australian insurers face over AUD $1.8bn in weather claims in early 2025 amid rising extreme events, boosting AI use to manage surges and fraud.

By Shannon Williams • 5 min read • Thu, 2nd Oct 2025
Moreton Bay launches free digital tools for 1,000 businesses
Financial Systems

Moreton Bay launches free digital tools for 1,000 businesses

Moreton Bay offers 1,000 local businesses six months of free access to Xero and Constant Contact digital tools with training to boost growth and profits.

By Melania Watson • 3 min read • Wed, 1st Oct 2025
Australian consumer loyalty hinges on trust & service quality
Data Protection

Australian consumer loyalty hinges on trust & service quality

Australian consumer loyalty relies heavily on trust and high-quality service, with 86% likely to abandon brands after poor customer support experiences.

By Kaleah Salmon • 4 min read • Wed, 1st Oct 2025
How to choose the right AI contact centre platform in 2026
Unified Communications

How to choose the right AI contact centre platform in 2026

Choosing an AI-powered contact centre platform in 2026 is vital for businesses aiming to enhance customer experience and support future growth effectively.

By Audrey William from Crayon IQ and Michael Clark from CXTT Consulting • 4 min read • Wed, 1st Oct 2025