Customer engagement stories - Page 8

As Black Friday looms, retailers face the dual challenge of IT resilience and consumer trust in AI, with only 10% of UK shoppers keen to use AI tools.

Retail loyalty programmes are evolving through data science and AI, with Eagle Eye's report suggesting hyperpersonalisation may soon be the norm.

Strand has seen a 37% rise in online revenue thanks to its partnership with Pattern, which has leveraged AI to enhance digital marketing strategies.

Microsoft has launched a new Innovation Hub in North Sydney to aid Australian firms in leveraging AI and other technologies for competitive advantage.

GroupBy and Topsort have formed a strategic partnership to enhance retailers' sponsored product displays, aiming to boost revenue and streamline eCommerce operations.

SHOPLINE has successfully implemented its enterprise solution for Everything5Pounds, enhancing the UK retailer's digital capabilities and sales potential.

Coles Group has forged a five-year partnership with Microsoft to enhance its digital presence and customer engagement through advanced AI and cloud technologies.

AUSIEX has integrated the NICE CXone platform to boost customer engagement and operational efficiency, enhancing its services in the financial sector.

As the festive season nears, 80% of UK consumers plan to support new small businesses, highlighting opportunities for SMEs to captivate holiday shoppers.

Vertical Leap urges brands to adapt to a shifting digital landscape as Google's market share falls to 91.02%, highlighting new challenges and opportunities.

A Zoho Survey reveals over half of consumers believe AI personalisation in retail has no impact, highlighting a crucial need for improved engagement.

Research by Daemon reveals that 58% of consumers would share their email for a 25% discount, indicating a generational divide in data sharing willingness.

Emma Partlow from Transreport has been named a finalist in the 2024 Shaw Trust Disability Power 100 for her impactful work in accessible travel.

Babeltext's multilingual chat platform revolutionises business communication, translating messages across 135 languages into English for seamless customer engagement.

Searchspring has introduced Dynamic Custom Profiles, enhancing ecommerce personalisation with real-time, shopper-specific recommendations for retailers.

New research reveals UK shoppers who use brand apps are 20% more likely to exhibit true loyalty, driven by rewards and personalised experiences.

Arrow Electronics has enhanced its ArrowSphere AI platform, enabling channel partners to transform cloud business strategies with customised AI assistants.

Auckland-based Solution Dynamics has unveiled GenComm AI, a multilingual communication solution promising up to 80% savings over traditional methods.

Sinch has surpassed 1 billion Rich Communication Services messages delivered globally in 2024, heralding a new era in business messaging.

Finfare Connect and ZBD have partnered to enable ZBD users to earn Bitcoin rewards through everyday transactions by linking payment accounts via the ZBD app.