Customer engagement stories - Page 9
n3 Hub introduces CDP-as-a-Service for enhanced marketing campaigns
Fri, 27th Oct 2023
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cx
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data analytics
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martech
n3 Hub launches CDP-as-a-Service, allowing marketing agencies to utilise its customer data platform for clients.
NTT report: Hybrid working boosts bottom line for Aussie, Kiwi businesses
Tue, 24th Oct 2023
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cx
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martech
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hcm
NTT Ltd's 2023 Global Employee Experience Trends Report shows 84% of ANZ businesses say hybrid working has boosted their bottom line.
CrowdStrike first to surpass USD $1 billion in software sales on AWS Marketplace
Tue, 24th Oct 2023
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cx
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public cloud
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martech
Cybersecurity provider CrowdStrike surpasses USD $1 billion in sales on AWS Marketplace, a first for a cloud-based ISV.
Tonik Bank and MoEngage bring digital banking to unbanked Filipinos
Mon, 23rd Oct 2023
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martech
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cx
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financial literacy
Tonik Bank collaborates with MoEngage, driving digital banking access for unbanked Filipinos and aiming to revolutionise financial services.
Imply appoints Pranav Parekh as Chief Customer Officer
Wed, 18th Oct 2023
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cx
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martech
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partner programmes
Imply has appointed Pranav Parekh as its new Chief Customer Officer to enhance customer experience and reinforce its position in data analytics.
Inbuilding coverage technology reshapes retail customer experience
Mon, 16th Oct 2023
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data analytics
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cx
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martech
Inbuilding coverage technology is transforming retail customer experiences by enhancing connectivity, personalisation and payments convenience.
AWS unites with Immutable to integrate game studios into Web3
Fri, 13th Oct 2023
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hyperscale
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gaming
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public cloud
Amazon Web Services teams up with Web3 gaming firm, Immutable, for seamless integration of game studios into Web3.
Clear-Com appoints Paul Morini as Southeast Regional Sales Manager
Fri, 13th Oct 2023
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cx
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martech
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smart home
Clear-Com appoints new sales manager for Southeast US region, focusing on customer engagement and driving sales activities.
Global payments launches revolutionary omnichannel solution
Wed, 11th Oct 2023
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cx
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martech
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commerce systems
Global Payments Oceania debuts an omnichannel solution to enhance customer-business interaction across Australia.
Adobe claims CX revolution with new Experience Mgr for Enterprises
Wed, 11th Oct 2023
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data analytics
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cx
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martech
Adobe releases Adobe Experience Manager for Enterprises, enabling businesses to easily create and edit web content using popular word processing tools.
The importance of conversational AI in contact centres
Tue, 10th Oct 2023
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uc
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digital transformation
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cx
8x8 publishes report highlighting the growing adoption and value of conversational AI in the contact centre industry.
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Nintex appoints Mini Peiris as new Chief Marketing Officer
Wed, 4th Oct 2023
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martech
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cx
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it automation
Mini Peiris joins Nintex to steer global marketing strategy, aiming to solidify the company's industry-leading position.
Oracle tops Digital Customer Engagement rankings, says Guidehouse Insights
Thu, 21st Sep 2023
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cx
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martech
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partner programmes
Oracle Energy and Water has been named the top provider in digital customer engagement and experience analytics by Guidehouse Insights.
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Sectigo Strengthens Channels with Key Executive Hires
Mon, 18th Sep 2023
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data analytics
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cx
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martech
Sectigo appoints Jairo Fraile as VP of Sales and Rob Charlebois as VP of Growth, strengthening their leadership team.
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XPO: The Mars Agency appoints Gavin McColl as eCommerce Director
Thu, 14th Sep 2023
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cx
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data analytics
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martech
XPO: The Mars Agency appoints Gavin McColl as eCommerce Director, strengthening their digital commerce capabilities.
What this drinks retailer did to boost customer conversion to almost 100%
Mon, 14th Aug 2023
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martech
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cx
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partner programmes
Shorty's Liquor, Australia's top drinks retailer, upgraded its marketing with Dotdigital to boost customer engagement and measure deliverability.
Twilio to deliver new customer-aware generative AI
Mon, 7th Aug 2023
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cx
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martech
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ai
Twilio, the customer engagement platform, will enable companies to create personalised, customer-aware experiences powered by OpenAI.
Amazon Connect Ready to optimise the contact centre experience
Fri, 4th Aug 2023
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data analytics
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uc
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hyperscale
Amazon Connect Ready Partner solutions support seamless customer engagement across multiple channels, improve employee productivity and provide data analytics.
AWS, Twilio expand partnership, focus on AI capabilities
Thu, 27th Jul 2023
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hyperscale
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public cloud
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cx
The extension of the longstanding partnership will place artificial intelligence capabilities at the fingertips of Twilio customers.
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Yahoo appoints Tressie Lieberman as Chief Marketing Officer
Fri, 21st Jul 2023
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cx
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martech
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yahoo
Yahoo appoints Tressie Lieberman as new CMO, set to drive global marketing strategies, brand positioning, and customer engagement.