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Customer engagement Stories - Page 38

Global Stories

Customer engagement stories

Gallabox raises USD $3.5m to boost AI WhatsApp tools
Software-as-a-Service

Gallabox raises USD $3.5m to boost AI WhatsApp tools

Gallabox has secured USD $3.5 million in seed funding to enhance its AI-driven WhatsApp tools, aiming to transform communication for small and medium enterprises.

By Melania Watson • 3 min read • Thu, 30th Jan 2025
Clay secures USD $40 million, valued at USD $1.25 billion
Customer Experience

Clay secures USD $40 million, valued at USD $1.25 billion

Clay has raised USD $40 million in Series B funding, boosting its valuation to USD $1.25 billion following impressive revenue growth and strategic acquisitions.

By Sean Mitchell • 3 min read • Fri, 24th Jan 2025
Global PWA market set to grow from USD $3.53bn to $21.44bn
Customer Experience

Global PWA market set to grow from USD $3.53bn to $21.44bn

The global progressive web app market is poised to surge dramatically, growing from USD $3.53 billion in 2024 to USD $21.44 billion by 2033.

By Shannon Williams • 3 min read • Thu, 23rd Jan 2025
Oracle launches new AI tools to boost sales productivity
Customer Experience

Oracle launches new AI tools to boost sales productivity

Oracle has unveiled new AI agents within its Fusion Cloud Sales to enhance customer engagement and boost sales team productivity.

By Catherine Knowles • 3 min read • Wed, 22nd Jan 2025
Bringing personalized loyalty strategies to life: From promise to reality
Data Analytics

Bringing personalized loyalty strategies to life: From promise to reality

Forrester's latest report highlights effective strategies for brands to personalise loyalty programmes, showcasing success stories from retailers like Loblaw and Woolworths.

By Sarah Jarvis • 5 min read • Wed, 22nd Jan 2025
Backbase highlights banking trends shaping the industry in 2025
Data Analytics

Backbase highlights banking trends shaping the industry in 2025

Backbase forecasts a USD $1 trillion transformation in banking by 2025, urging traditional banks to innovate or face a 30% market share loss to digital rivals.

By Kaleah Salmon • 3 min read • Tue, 14th Jan 2025
Eight hospitality tech trends transforming pubs in 2025
Surveillance

Eight hospitality tech trends transforming pubs in 2025

As pubs brace for 2025, eight key technology trends are set to revolutionise operations, optimising efficiency and enhancing customer experiences.

By Mitchell Stone • 3 min read • Mon, 13th Jan 2025
Exclusive: How CCH Integrator is revolutionising corporate tax efficiency with AI and strategic partnerships
Customer Experience

Exclusive: How CCH Integrator is revolutionising corporate tax efficiency with AI and strategic partnerships

Wolters Kluwer's Andy Hung is championing innovation through AI and partnerships, aiming to enhance efficiency and client outcomes in tax technology.

By Melania Watson • 5 min read • Mon, 13th Jan 2025
Ingram Micro promotes Sanjib Sahoo to lead global platform
Data Analytics

Ingram Micro promotes Sanjib Sahoo to lead global platform

Ingram Micro has appointed Sanjib Sahoo as President of its Global Platform Group to drive the development of the innovative Xvantage platform.

By Imee Dequito • 3 min read • Thu, 9th Jan 2025
Hypervsn unveils 3D holographic technology
Customer Experience

Hypervsn unveils 3D holographic technology

HYPERVSN is unveiling its cutting-edge 3D holographic technology, featuring life-sized digital avatars and an engaging AI fortune teller.

By Kaleah Salmon • 2 min read • Tue, 7th Jan 2025
Searchspring reports 55% surge in 2024 Black Friday sales
Data Analytics

Searchspring reports 55% surge in 2024 Black Friday sales

Searchspring reports a staggering 11 billion search requests processed in November, with 1.75 million per minute on Black Friday, marking a 55% rise year-on-year.

By Kaleah Salmon • 3 min read • Mon, 30th Dec 2024
AI innovations to transform customer experience by 2025
Customer Experience

AI innovations to transform customer experience by 2025

Matthias Goehler of Zendesk forecasts that by 2025, enterprises will require stringent AI governance amid a 250% surge in shadow AI usage.

By Kaleah Salmon • 5 min read • Mon, 30th Dec 2024

Stories from Other Regions

Customer engagement stories

Marqeta partners with Trading 212 to expand across Europe
Customer Experience

Marqeta partners with Trading 212 to expand across Europe

Marqeta has partnered with Trading 212 to launch a debit card, enabling the app's expansion into 20 new European markets and enhancing customer accessibility.

By Kaleah Salmon • 3 min read • Mon, 27th Jan 2025
Pufferfish & GPA collaborate to enhance visual displays
Customer Experience

Pufferfish & GPA collaborate to enhance visual displays

Pufferfish has partnered with GPA to broaden its global reach, enhancing visual experiences for clients across corporate, cultural, retail, and educational sectors.

By Kaleah Salmon • 2 min read • Mon, 27th Jan 2025
New tool boosts eCommerce personalisation strategies
Customer Experience

New tool boosts eCommerce personalisation strategies

SALESmanago has launched its Recommendation Architect tool, enabling marketers to personalise product suggestions, enhancing engagement and boosting revenue growth.

By Kaleah Salmon • 2 min read • Wed, 22nd Jan 2025
AGL boosts retail transformation with new automation tool
Digital Transformation

AGL boosts retail transformation with new automation tool

AGL begins a retail transformation using the Appian Platform, launching eAGL to automate four million tasks and enhance customer experience.

By Sean Mitchell • 3 min read • Tue, 21st Jan 2025
UK consumers feel undervalued by their favourite brands
Customer Relationship Management

UK consumers feel undervalued by their favourite brands

A SAP Emarsys study reveals that 83% of UK consumers feel undervalued by their preferred brands, signalling a troubling disconnect in brand loyalty.

By Kaleah Salmon • 2 min read • Tue, 14th Jan 2025
Vietnam launches first blockchain loyalty programme
Customer Experience

Vietnam launches first blockchain loyalty programme

SmartOSC and Avalanche are launching Vietnam's first blockchain-based loyalty programme, set to revolutionise customer engagement across the APAC region.

By Shannon Williams • 3 min read • Thu, 9th Jan 2025