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Customer engagement Stories - Page 37

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Customer engagement stories

Sitecore unveils over 250 AI-driven platform enhancements
DevOps

Sitecore unveils over 250 AI-driven platform enhancements

Sitecore has unveiled over 250 enhancements to its digital experience platform, empowering marketers with AI capabilities for personalised content creation.

By Kaleah Salmon • 3 min read • Thu, 20th Feb 2025
Nishant Arora named SVP of marketing at Netcore Cloud
Software-as-a-Service

Nishant Arora named SVP of marketing at Netcore Cloud

Netcore Cloud has appointed Nishant Arora as Senior Vice President of Marketing to bolster its global strategies and enhance demand generation efforts.

By Moritz Florian • 2 min read • Wed, 19th Feb 2025
Vorwerk launches Thermomix TM7 in Australia & New Zealand
Customer Experience

Vorwerk launches Thermomix TM7 in Australia & New Zealand

Vorwerk has unveiled the Thermomix TM7, a cutting-edge kitchen appliance featuring AI support and voice control, priced at AUD $2,649 and NZD $2,849.

By Sean Mitchell • 2 min read • Wed, 19th Feb 2025
Focus on human behaviour critical in 2025 security trends
Customer Experience

Focus on human behaviour critical in 2025 security trends

Gallagher Security's new report reveals that overlooking human behaviour in security solutions risks inefficiencies and missed technological potential.

By Melania Watson • 2 min read • Wed, 19th Feb 2025
SolarWinds honours top EMEA partners with 2025 awards
Digital Transformation

SolarWinds honours top EMEA partners with 2025 awards

SolarWinds has honoured its top EMEA partners with the 2025 Partner Awards, acknowledging those in the region driving innovation and growth.

By Melania Watson • 2 min read • Wed, 19th Feb 2025
How purpose-built AI transforms CX strategies
Unified Communications

How purpose-built AI transforms CX strategies

Advanced AI technology is revolutionising customer experience strategies, enabling organisations to tailor services and boost efficiency in competitive markets.

By Rod Lester • 3 min read • Mon, 17th Feb 2025
Qsic secures USD $25m to expand AI audio platform and enter new markets
Customer Experience

Qsic secures USD $25m to expand AI audio platform and enter new markets

Qsic has raised USD $25 million in Series B funding to enhance its AI-driven audio platform, aiming to expand its retail operations and boost its market presence.

By Catherine Knowles • 3 min read • Fri, 14th Feb 2025
Cloudinary launches 3D platform to boost eCommerce sales
Customer Experience

Cloudinary launches 3D platform to boost eCommerce sales

Cloudinary has launched Cloudinary 3D, a new platform designed to help eCommerce brands enhance product presentation through immersive 3D and AR experiences.

By Catherine Knowles • 3 min read • Fri, 14th Feb 2025
Claroty wins 2025 Best in KLAS for Healthcare IoT security
Customer Experience

Claroty wins 2025 Best in KLAS for Healthcare IoT security

Claroty has been named Best in KLAS for Healthcare IoT Security for its xDome solution, achieving top performance for the fifth consecutive year.

By Melania Watson • 4 min read • Mon, 10th Feb 2025
Unlocking the power of speech to humanise AI-driven customer experiences
Customer Experience

Unlocking the power of speech to humanise AI-driven customer experiences

Recent advancements in conversational AI are transforming customer experiences, as brands embrace AI to foster deeper relationships and enhance engagement.

By Christopher Connolly • 5 min read • Mon, 10th Feb 2025
Braze strengthens ANZ presence with data centre, HQ launch
Digital Transformation

Braze strengthens ANZ presence with data centre, HQ launch

Braze has unveiled plans for new strategic investments in Australia and New Zealand, including a data centre in Sydney and a local headquarters, enhancing its regional presence.

By Melania Watson • 3 min read • Fri, 7th Feb 2025
Zoho unveils advanced AI agents to boost productivity
Customer Experience

Zoho unveils advanced AI agents to boost productivity

Zoho has unveiled its AI advancements with Zia Agents, Agent Studio, and Agent Marketplace, aiming to improve the availability and creation of digital agents for businesses.

By Sean Mitchell • 3 min read • Wed, 5th Feb 2025
Nextiva survey reveals CX's growing importance for revenue
Customer Experience

Nextiva survey reveals CX's growing importance for revenue

A recent survey reveals a pivotal shift in customer experience's significance, with 96% of CX leaders reporting corporate recognition as a revenue driver.

By Shannon Williams • 3 min read • Fri, 31st Jan 2025

Stories from Other Regions

Customer engagement stories

Networks down but trust up: How to communicate when outages hit
Customer Experience

Networks down but trust up: How to communicate when outages hit

When network outages occur, effective communication becomes crucial; organisations must act swiftly to reassure customers and preserve trust.

By Mark Devlin • 6 min read • Tue, 18th Feb 2025
UK CEOs remain optimistic despite global challenges
Digital Transformation

UK CEOs remain optimistic despite global challenges

UK business confidence rises, with 82% of CEOs optimistic about the year ahead despite challenges, according to a new survey by EY-Parthenon.

By Shannon Williams • 3 min read • Thu, 13th Feb 2025
Mark O'Donnell joins Discovery for SAP tech expansion
Customer Experience

Mark O'Donnell joins Discovery for SAP tech expansion

Discovery Consulting has appointed Mark O'Donnell to lead its expansion into SAP technology, enhancing its Qualtrics employee experience offerings.

By Melania Watson • 2 min read • Thu, 13th Feb 2025
69% of UK consumers lack loyalty to CP brands, study finds
Customer Experience

69% of UK consumers lack loyalty to CP brands, study finds

New research reveals that 69% of UK consumers feel no loyalty to any brand, posing significant challenges for consumer product companies in retaining customers.

By Sean Mitchell • 2 min read • Fri, 7th Feb 2025
Hard talk with the CFO: The foundations of true digital finance transformation
Digital Transformation

Hard talk with the CFO: The foundations of true digital finance transformation

As businesses strive for digital finance transformation, many fail to see the expected benefits, highlighting the need for clear goals and effective planning.

By Dan French • 4 min read • Fri, 31st Jan 2025