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Customer engagement Stories - Page 25

Global Stories

Customer engagement stories

Adobe names Meredith O'Ryan Director of Enterprise Marketing
Digital Transformation

Adobe names Meredith O'Ryan Director of Enterprise Marketing

Meredith O'Ryan has been named Adobe's Director of Enterprise Marketing for Australia and New Zealand, also overseeing flagship events across Asia Pacific.

By Melvin Hipolito • 3 min read • Wed, 27th Aug 2025
Bigtincan & Showpad to merge, targeting USD $12 billion market
Customer Experience

Bigtincan & Showpad to merge, targeting USD $12 billion market

Bigtincan and Showpad will merge under Vector Capital to target the USD $12bn AI-driven sales enablement market, operating globally under the Showpad brand.

By Melvin Hipolito • 4 min read • Wed, 27th Aug 2025
Twilio launches global RCS messaging to boost trust & engagement
Customer Experience

Twilio launches global RCS messaging to boost trust & engagement

Twilio has launched global RCS messaging, enabling businesses to send branded, interactive messages, boosting engagement and trust across 20 countries.

By Melvin Hipolito • 4 min read • Wed, 27th Aug 2025
Fergus appoints Hugh Walker as Head of Customer Experience
Customer Experience

Fergus appoints Hugh Walker as Head of Customer Experience

Fergus has appointed Hugh Walker as Head of Customer Experience to lead customer teams and enhance its job management software platform globally.

By Melvin Hipolito • 4 min read • Tue, 26th Aug 2025
Seismic, Salesforce expand AI tools to boost B2B sales success
Customer Experience

Seismic, Salesforce expand AI tools to boost B2B sales success

Seismic has integrated its Aura AI with Salesforce's Agentforce to boost B2B sales by offering real-time content and adaptive playbooks within a single platform.

By Jed Nykolle Harme • 4 min read • Sat, 23rd Aug 2025
Generative AI fuels 4,700% rise in retail web traffic, Adobe finds
Customer Experience

Generative AI fuels 4,700% rise in retail web traffic, Adobe finds

Generative AI boosts US retail web traffic by 4,700% year-on-year as shoppers increasingly use AI tools for research and recommendations, Adobe reveals.

By Sean Mitchell • 4 min read • Fri, 22nd Aug 2025
Saviynt appoints Kevin Spurway as Chief Marketing Officer
Customer Experience

Saviynt appoints Kevin Spurway as Chief Marketing Officer

Saviynt appoints Kevin Spurway, with 20+ years in enterprise SaaS marketing, as Chief Marketing Officer to boost growth and market leadership.

By Jed Nykolle Harme • 3 min read • Thu, 21st Aug 2025
Sinch tops Gartner CPaaS report for multinational & video use
Unified Communications

Sinch tops Gartner CPaaS report for multinational & video use

Sinch leads Gartner's 2025 CPaaS report, ranking top for multinational organisations and video use cases, reflecting its global communication strengths.

By Melvin Hipolito • 3 min read • Wed, 20th Aug 2025
Ververica powers real-time odds & fraud defence for betting firms
Private Cloud

Ververica powers real-time odds & fraud defence for betting firms

Ververica's Unified Streaming Data Platform enables global betting firms to deliver live odds with sub-second latency, boosting fraud defence and user personalisation.

By Melvin Hipolito • 3 min read • Wed, 20th Aug 2025
Xero & Constant Contact launch free tool for smarter marketing
Customer Experience

Xero & Constant Contact launch free tool for smarter marketing

Xero and Constant Contact have launched a free integration linking customer data to automate marketing, helping small businesses boost engagement and efficiency.

By Melvin Hipolito • 4 min read • Tue, 19th Aug 2025
Nick Kempt appointed to lead customer success across APJ at Riverbed
Digital Transformation

Nick Kempt appointed to lead customer success across APJ at Riverbed

Nick Kempt has been appointed Director of Customer Success and Professional Services for Riverbed in the Asia Pacific and Japan region, leading AI-driven customer strategies.

By Melvin Hipolito • 3 min read • Tue, 19th Aug 2025
Why a confidence-inspiring contact centre is one of your organisation's greatest assets
Unified Communications

Why a confidence-inspiring contact centre is one of your organisation's greatest assets

A responsive, seamless contact centre is vital for Australian firms to rebuild customer trust amid rising cyber threats, says Kore.ai's Paul Rilstone.

By Michael Clark from CXTT Consulting and Paul Rilstone from Kore.ai • 4 min read • Fri, 15th Aug 2025

Stories from Other Regions

Customer engagement stories

Most UK SMEs lack formal marketing plans & lose core focus
Customer Experience

Most UK SMEs lack formal marketing plans & lose core focus

A study reveals most UK SMEs lack formal marketing plans, with only 31.4% having a strategy, risking loss of focus on core marketing fundamentals.

By Shannon Williams • 3 min read • Sat, 23rd Aug 2025
eDesk expands US operations to boost AI-driven support for eCommerce
Customer Experience

eDesk expands US operations to boost AI-driven support for eCommerce

eDesk expands its US operations to support growing eCommerce brands with AI-driven helpdesk solutions, managing millions of customer queries each month.

By Shannon Williams • 3 min read • Sat, 23rd Aug 2025
Keyloop taps Kortical to boost dealer finance renewals with AI
Data Analytics

Keyloop taps Kortical to boost dealer finance renewals with AI

Keyloop partners with Kortical to embed AI in its software, boosting UK automotive dealers' finance renewal rates by an average 7.1% in early trials.

By Jed Nykolle Harme • 4 min read • Thu, 21st Aug 2025
Virtualplatform unveils white-label app for ISPs & partners
Customer Experience

Virtualplatform unveils white-label app for ISPs & partners

Virtualplatform has launched a white-label mobile app enabling ISPs and partners to manage customer lifecycles with branded, mobile-first service and billing tools.

By Jed Nykolle Harme • 3 min read • Wed, 20th Aug 2025
How Retailers Can Prepare for Peak Season Success
Customer Experience

How Retailers Can Prepare for Peak Season Success

Retailers worldwide are embracing AI-driven personalization and immersive tech to boost holiday sales and reduce returns this peak season, says new survey.

By Wanda Cadigan • 3 min read • Wed, 20th Aug 2025
8x8 & MNET partner to enhance secure banking customer service
Unified Communications

8x8 & MNET partner to enhance secure banking customer service

8x8 and MNET partner to enhance secure, real-time banking customer service by integrating CoreAccess+ with 8x8's CX platform for faster, safer authentication.

By Catherine Knowles • 3 min read • Fri, 15th Aug 2025