Productivity stories - Page 13

AI can significantly enhance contact centre performance by providing real-time guidance, sentiment analysis, task automation, and interaction summaries, leading to improved customer service and agent satisfaction.

A PMI report reveals early adopters of Generative AI in project management are seeing major gains in productivity and problem-solving, outpacing peers.

Australian businesses are ramping up AI spending by 67% this year, driven by BSI’s findings that highlight the need for investment, training, and ethical standards to stay competitive globally.

Modern CFOs now collaborate closely with HR and IT teams, driving strategy and organisational growth while facing economic pressures and talent challenges.

Integrating AI with ERP systems is set to transform Australian manufacturing by enhancing efficiency, reducing costs, and driving long-term growth, potentially adding up to AUD $315 billion to the economy by 2028.

Advantech's ROCK-301 embedded computer, spotlighted at Taiwan Expo India 2024, showcases IoT innovation and robust industrial performance, cementing the firm's industry leadership.

CallTower collaborates with Tollring to enhance Microsoft Teams with Analytics 365, promising improved call data insights, team performance, and customer engagement.

At least 30% of generative AI (GenAI) projects will be abandoned after proof of concept by the end of 2025, due to poor data quality, inadequate risk controls.

Leon Paul, a leading British fencing gear maker, revolutionised its warehouse operations with Forterro’s Orderwise ERP, slashing annual wastage by GBP £150,000.

Pulsant has revamped its Croydon data centre, the first in a series of nationwide refurbishments, enhancing client experience and on-site efficiency.

Bigbasket launches BB Matrix, a SaaS-based supply chain platform aimed at providing end-to-end visibility and real-time updates, amidst a surge in global SCM software demand.

New research from International Workplace Group shows 91% of CEOs now use hybrid work models, boosting productivity, retention, and employee engagement.

New research by Docusign and Deloitte exposes the Agreement Trap, causing a global loss of SGD$2.4 trillion annually due to outdated agreement management systems.

Salesforce and Workday team up to offer an AI-powered employee service agent, leveraging unified HR and CRM data to enhance productivity and simplify routine tasks.

Oracle unveils new user experience features in Oracle Fusion Cloud HCM, including Activity Centres tailored for specific roles, aiming to boost productivity and organisational growth.

New research by Docusign and Deloitte reveals that poor agreement management causes a global economic loss of nearly AUD $2.7 trillion annually.

LG Electronics bolsters its smart factory solutions, integrating AI and digital transformation to enhance efficiency and expand its client base beyond the LG Group. PRI anticipates KRW 200 billion in orders.

DeepL unveils an advanced language model for superior translations and editing, setting new industry standards and offering businesses unmatched efficiency.

Financial services institutions plan to raise IT modernisation spending by 33% in 2024 despite concerns about meeting the data demands of generative AI.

Cloud ERP systems promise not just cost savings and efficiency, but also improve employee morale, customer service, and adaptability, offering unexpected benefits beyond traditional ROI measures.