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Global Stories

$534m lost in 2016 as credit card fraudsters ditched the plastic & moved online
Semiconductors

$534m lost in 2016 as credit card fraudsters ditched the plastic & moved online

Physical credit card fraud is on the decline as online fraud takes its place, according to new statistics from the Australian Payments Network.

By Sara Barker • 3 min read • Mon, 7th Aug 2017
Why you need to respond to customer feedback – especially online
Customer Relationship Management

Why you need to respond to customer feedback – especially online

Online shoppers have high expectations for how promptly online retailers should reply to questions and complaints.

By Kai Ping Lew • 2 min read • Wed, 7th Jun 2017
Trade Me partners with Afterpay to offer 'buy now, pay later' service
Marketing Technologies

Trade Me partners with Afterpay to offer 'buy now, pay later' service

The partnership will let Trade Me sellers offer interest-free deferred payments to buyers, via Afterpay later in 2017.

By Kai Ping Lew • 2 min read • Tue, 30th May 2017
Online shopping? Four tips for staying secure
Malware

Online shopping? Four tips for staying secure

Have you remembered Mother's Day? If not, better get on the net and buy something! Here's some tips for staying secure while online shopping.

By Ashton Young • 3 min read • Fri, 12th May 2017
Interest-free fixed-term payments option launches in New Zealand
Marketing Technologies

Interest-free fixed-term payments option launches in New Zealand

PartPay revolutionises NZ shopping, offering interest-free instalments at checkout, boosting retailer sales and customer choice.

By Kai Ping Lew • 2 min read • Tue, 9th May 2017
Millisecond delays can hurt conversion rates on online transactions – Akamai report
Customer Relationship Management

Millisecond delays can hurt conversion rates on online transactions – Akamai report

Millisecond lags hit e-sales, says Akamai. Even tiny delays in load times significantly dent online conversion rates.

By Kai Ping Lew • 2 min read • Mon, 24th Apr 2017
How retailers can use tech to their advantage
Supply Chain

How retailers can use tech to their advantage

Retailers in New Zealand need to equip their staff with mobile devices to meet changing consumer habits, says Wavelink.

By Shannon Williams • 4 min read • Tue, 31st Jan 2017
Last-minute online Xmas shopping poses security risks
Cybersecurity

Last-minute online Xmas shopping poses security risks

Consumers risking their security by accepting discounts for passwords, warns Centrify survey. Card not present fraud jumped 21% last year.

By Shannon Williams • 4 min read • Tue, 29th Nov 2016
Use your 'common-sense' online this holiday season, researcher says
Malware

Use your 'common-sense' online this holiday season, researcher says

Beware of online cybersecurity scams this Christmas as fake retail apps appear on app stores, warns cybersecurity expert.

By Sam Worthington • 3 min read • Tue, 22nd Nov 2016
Shoppers warned of increased cyber risk as online shopping takes over
Virtual Private Networks

Shoppers warned of increased cyber risk as online shopping takes over

More than half of UK consumers now do the majority of their shopping online, but hackers are also taking advantage.

By Shannon Williams • 4 min read • Mon, 14th Nov 2016
Could Mastercard's innovation pipeline be the answer to cyber security?
Marketing Technologies

Could Mastercard's innovation pipeline be the answer to cyber security?

Kiwis urged to think about online security as Connect Smart Week begins, with 66% of New Zealanders regularly shopping online.

By Shannon Williams • 3 min read • Wed, 12th Oct 2016

Stories from Other Regions

Farro Fresh letting Kiwis get groceries delivered to refrigerated lockers
Online shopping

Farro Fresh letting Kiwis get groceries delivered to refrigerated lockers

The lockers can be accessed by shoppers 24 hours a day using a digital code sent on completion of an online order.

By Kai Ping Lew • 2 min read • Wed, 3rd May 2017
'Digital locker' initiative brings in new chapter of online shopping
Digital Transformation

'Digital locker' initiative brings in new chapter of online shopping

New 'digital locker' service by Farro Fresh modernises the Kiwi online grocery haul, offering 24/7 chilled pickup.

By Ashton Young • 2 min read • Wed, 3rd May 2017
New Zealand's 'love affair' with online shopping at Xmas a cyber security concern
Online shopping

New Zealand's 'love affair' with online shopping at Xmas a cyber security concern

New Zealanders plan to do 40% of Christmas shopping online, despite concerns over cyber security, says Norton by Symantec.

By Sam Worthington • 2 min read • Tue, 13th Dec 2016
Tips to ensure your website is not bait this online shopping season
Online shopping

Tips to ensure your website is not bait this online shopping season

Australians will spend around $7 billion online in the lead-up to Christmas. With this much money on the line, security is essential.

By Simon Ractliffe • 3 min read • Tue, 22nd Nov 2016
Report finds Kiwis love online shopping, but won't settle for shoddy deals
Commerce Commission

Report finds Kiwis love online shopping, but won't settle for shoddy deals

The 2016 Consumer Issues Report shows that the number of online sales in New Zealand is increasing – but also subject to plenty of complaints.

By Sara Barker • 2 min read • Mon, 3rd Oct 2016
Facebook wooing SMBs with new shop and services sections
Facebook

Facebook wooing SMBs with new shop and services sections

Social media giant Facebook is continuing its efforts to get inside small businesses with the roll out of two new sections on its Pages feature.

By Shannon Williams • 2 min read • Mon, 8th Aug 2016
Warehouse, Noel Leeming online sales soar
Noel Leeming

Warehouse, Noel Leeming online sales soar

The Warehouse Group is reports online sales ahead of domestic levels, with Noel Leeming growing online sales faster than the rest of NZ market.

By Shannon Williams • 3 min read • Thu, 17th Mar 2016