Global Stories

Aussie online shoppers face fraud risks amid festive sales

As the festive season approaches, PayPal reveals 91% of Australians plan to shop online, but warns of rising fraud risks costing over AUD $500,000 last year.

By Shannon Williams • 3 min read • Thu, 28th Nov 2024

Cybersecurity

Black Friday boosts internet traffic in NZ & Australia

As Black Friday approaches, internet traffic in New Zealand surged by 9% while Australia anticipates a 2.7% rise in spending this year.

By Kaleah Salmon • 2 min read • Tue, 26th Nov 2024

Phishing

Shoppers warned of cyber risks during holiday deals

As the holiday shopping season approach, shoppers face rising cyber threats, with experts urging secure payment methods to protect sensitive data.

By Shannon Williams • 3 min read • Tue, 26th Nov 2024

Malware

Cybercriminals target shoppers with 38 million phishing scams

Cybercriminals launched over 38 million phishing attacks in 2024, with a 25% rise in threats targeting online retailers amid Black Friday sales.

By Kaleah Salmon • 3 min read • Mon, 25th Nov 2024

Customer Experience

HiTRUST focuses on balancing security with user experience

HiTRUST highlights the need for a balance between online security and user experience in digital payments, as businesses face increasing pressures in this sector.

By Sean Mitchell • 3 min read • Fri, 22nd Nov 2024

Marketing Technologies

Exploring the role & impact of bots in eCommerce

In a new article, Shira Itzhaki from Forter examines the dual role of bots in eCommerce, highlighting the challenge of distinguishing harmful from helpful bots.

By Imee Dequito • 3 min read • Fri, 22nd Nov 2024

Unified Communications

United Cellars wins at Asia eCommerce Awards 2024 for innovative CX

United Cellars has been honoured at the Asia eCommerce Awards 2024 for leveraging technology to enhance customer experiences with SmartOSC's support.

By Catherine Knowles • 3 min read • Fri, 22nd Nov 2024

Supply Chain

UK shoppers plan record Black Friday spend, survey reveals

With inflation rising, 54% of British consumers plan to take advantage of Black Friday and Cyber Monday for their average Christmas budget of GBP £352.

By Sean Mitchell • 3 min read • Thu, 21st Nov 2024

Marketing Technologies

Australian shoppers value seamless online & in-store experiences

A new report reveals that 89% of Australian shoppers prioritise seamless online and in-store experiences, highlighting a significant trend in consumer behaviour.

By Sean Mitchell • 3 min read • Thu, 21st Nov 2024

EduTech

Australians favour personalised gifts for festive season

A recent VistaPrint study reveals that 81% of Australians experience stress in gift selection, with 70% favouring personalised gifts this holiday season.

By Sean Mitchell • 3 min read • Tue, 19th Nov 2024

Crypto

Top global consumer trends for 2025: report insights

Euromonitor International's latest report reveals five key consumer trends for 2025, highlighting shifts in spending and sustainability amid evolving habits.

By Shannon Williams • 3 min read • Fri, 15th Nov 2024

Stories from Other Regions

Online shopping

Black Friday deals: Segway-Ninebot slashes prices on e-scooters

Segway-Ninebot is offering substantial Black Friday discounts on eKickScooter models, with the MAX G2 reduced by AUD $700 to AUD $999.

By Sean Mitchell • 2 min read • Wed, 27th Nov 2024

Phishing

Shoppers warned of AI scams as Black Friday nears

As Black Friday nears, experts warn consumers of sophisticated AI-driven scams, urging caution as losses from fraud continue to escalate.

By Imee Dequito • 4 min read • Fri, 22nd Nov 2024

Customer Experience

High payment security fears lead UK customers to abandon carts

Nearly half of UK shoppers abandon online purchases over payment security fears, according to new research ahead of the Black Friday shopping event.

By Shannon Williams • 2 min read • Fri, 22nd Nov 2024

Crypto

Nearly 10 million Brits to use BNPL schemes this Christmas

Nearly 10 million UK consumers are projected to embrace Buy Now, Pay Later schemes this Christmas, reflecting a significant shift in shopping behaviours.

By Sean Mitchell • 3 min read • Thu, 21st Nov 2024

Crypto

Ecommpay advises on optimising festive checkout processes

Ecommpay is urging eCommerce merchants to enhance checkout processes ahead of the festive season, with conversion rates averaging just 58%.

By Melania Watson • 3 min read • Tue, 19th Nov 2024

eCommerce

SHEIN's digital market share, app strength make the case for IPO

As SHEIN mulls a potential IPO in London, its digital dominance and robust app engagement position the fast-fashion brand strongly amid criticism.

By Inès Durand • 5 min read • Fri, 15th Nov 2024

Customer Experience

UK shoppers struggle with tech issues on Black Friday deals

New research by HONOR reveals UK shoppers face technology challenges during Black Friday, with 1 in 3 experiencing device freezes while bargain hunting.

By Catherine Knowles • 3 min read • Fri, 15th Nov 2024