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Customer Support Stories - Page 6

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Customer Support stories

Qualtrics boosts CX suite with new AI & automation tools
Unified Communications

Qualtrics boosts CX suite with new AI & automation tools

Qualtrics unveils AI-driven CX upgrades to unify feedback, automate text analysis and deploy agents that resolve customer issues in real time.

By Shannon Williams • 5 min read • Thu, 19th Mar 2026
Qualtrics unveils AI tools to fix customer issues fast
Unified Communications

Qualtrics unveils AI tools to fix customer issues fast

Qualtrics launches AI-powered customer experience tools to unify feedback, automate analysis and fix service issues before they escalate.

By Joseph Gabriel Lagonsin • 5 min read • Thu, 19th Mar 2026
Hexaware unveils Agentverse AI platform for enterprises
Unified Communications

Hexaware unveils Agentverse AI platform for enterprises

Hexaware launches Agentverse, a governed AI agent platform with 600+ prebuilt agents to scale automation across enterprise operations.

By Sean Mitchell • 4 min read • Wed, 18th Mar 2026
OutSystems named G2 Leader for enterprise AI agents
Data Protection

OutSystems named G2 Leader for enterprise AI agents

OutSystems named G2 Spring 2026 Leader for AI Agent Builders as customers push agent-based software beyond pilots into production at scale.

By Sean Mitchell • 4 min read • Wed, 18th Mar 2026
VAST Data unveils Foundation Stacks for NVIDIA AI OS
Hybrid Cloud

VAST Data unveils Foundation Stacks for NVIDIA AI OS

VAST Data unveils Foundation Stacks, turning NVIDIA AI Blueprints into production-ready pipelines on its AI Operating System.

By Joseph Gabriel Lagonsin • 3 min read • Tue, 17th Mar 2026
OpenAI drops ChatGPT checkout to pursue agent vision
Marketing Technologies

OpenAI drops ChatGPT checkout to pursue agent vision

OpenAI abandons in-chat checkout for ChatGPT, pivoting to web‑navigating shopping agents and referral-led partnerships with retailers.

By Sofiah Nichole Salivio • 4 min read • Tue, 17th Mar 2026

Stories from Other Regions

Customer Support stories

P&N Group unifies bank service with Genesys, Salesforce
Customer Relationship Management

P&N Group unifies bank service with Genesys, Salesforce

Australia's P&N Group has adopted Genesys-Salesforce CX Cloud to unify P&N Bank and BCU Bank contact centres and cut admin for staff.

By Joseph Gabriel Lagonsin • 4 min read • Tue, 24th Mar 2026
Parcelhero launches live tracking & faster booking
Digital Transformation

Parcelhero launches live tracking & faster booking

Parcelhero unveils AI-powered live parcel tracking and a faster booking interface in the first phase of its major platform overhaul.

By Sofiah Nichole Salivio • 4 min read • Tue, 24th Mar 2026
Deskpro launches on AWS European Sovereign Cloud in EU
Software-as-a-Service

Deskpro launches on AWS European Sovereign Cloud in EU

Deskpro rolls out its help desk platform on AWS European Sovereign Cloud, targeting EU customers with strict data residency demands.

By Sean Mitchell • 4 min read • Fri, 20th Mar 2026
Menlo unveils browser platform to secure rising AI agents
Firewalls

Menlo unveils browser platform to secure rising AI agents

Menlo launches a browser-based platform to govern human users and AI agents with unified security controls as machine traffic surges.

By Catherine Knowles • 5 min read • Fri, 20th Mar 2026
Telstra leads NBN brand funnel as trust crowns Aussie
Unified Communications

Telstra leads NBN brand funnel as trust crowns Aussie

Telstra tops national NBN brand funnel measures, while Aussie Broadband emerges as the most trusted provider in Conjointly's new tracker.

By Shannon Williams • 3 min read • Thu, 19th Mar 2026
Singaporeans want phone support as firms push digital
Unified Communications

Singaporeans want phone support as firms push digital

Singaporeans still prefer calls for customer support, but firms are shifting budgets to digital self-service and AI, risking a widening gap.

By Kaleah Salmon • 5 min read • Wed, 18th Mar 2026
Goqoro to acquire +Style smart home platform in Japan
Robotics

Goqoro to acquire +Style smart home platform in Japan

Goqoro is acquiring SoftBank's +Style smart home brand in Japan, aiming to fuse AI, IoT and robotics into a unified “Future Living” platform.

By Kaleah Salmon • 3 min read • Wed, 18th Mar 2026
moomoo boosts New Zealand push with hires, premium tier
Fintech

moomoo boosts New Zealand push with hires, premium tier

moomoo steps up its New Zealand expansion with first local hires, a high-net-worth Priority tier and investor workshops in Auckland.

By Karen Joy Bacudo • 4 min read • Wed, 18th Mar 2026
Co-op extends VoCoVo headset rollout to 2,300 stores
Customer Experience

Co-op extends VoCoVo headset rollout to 2,300 stores

Co-op signs five-year VoCoVo deal to roll out upgraded S5 Pro headsets to 2,300 UK stores, boosting safety and service on the shop floor.

By Sofiah Nichole Salivio • 4 min read • Wed, 18th Mar 2026
YouLend opens Berlin hub to drive EU embedded finance
Fintech

YouLend opens Berlin hub to drive EU embedded finance

YouLend opens a Berlin hub as its fastest-growing market powers EU expansion, after reporting FY24/25 revenue of EUR €230 million.

By Karen Joy Bacudo • 3 min read • Tue, 17th Mar 2026
Vection wins AUD $4m in Algho AI deals across Italy
Digital Transformation

Vection wins AUD $4m in Algho AI deals across Italy

Vection lands AUD $4m in new Algho AI contracts across Italy, expanding deployments in rail, healthcare, utilities and hospitality.

By Sean Mitchell • 4 min read • Tue, 17th Mar 2026
LearnUpon boosts APAC growth with AI course platform
Software-as-a-Service

LearnUpon boosts APAC growth with AI course platform

LearnUpon ramps up APAC push with new Sydney HQ and Create+ AI course authoring, targeting faster, scalable learning for regional clients.

By Joseph Gabriel Lagonsin • 3 min read • Tue, 17th Mar 2026