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Customer Support Stories - Page 5

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Customer Support stories

Acclaim names UK boss as it expands into US market
Virtualisation

Acclaim names UK boss as it expands into US market

Backed by USD $34 million, the voice-AI firm is targeting regulated US and European customers as it bolsters its leadership team.

By Catherine Knowles • 4 min read • Last month
Akamai warns of rising API attacks across APAC as AI spreads
Firewalls

Akamai warns of rising API attacks across APAC as AI spreads

Rising AI use is exposing businesses to a sharp increase in API abuse, with Akamai flagging 65 billion attacks across Asia-Pacific in 2025.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 1st Apr 2026
Zyxel tops techconsult firewall rankings, wins VPN acclaim
Firewalls

Zyxel tops techconsult firewall rankings, wins VPN acclaim

Users rated Zyxel highest for firewall ease of use and supplier support, giving the Taiwan-based vendor extra visibility in security buying decisions.

By Shannon Williams • 4 min read • Tue, 31st Mar 2026
Eltropy adds AI tools for credit union banking tasks
Unified Communications

Eltropy adds AI tools for credit union banking tasks

Credit unions could cut call-centre traffic as Eltropy’s AI now verifies members and handles routine account tasks in one conversation.

By Joseph Gabriel Lagonsin • 4 min read • Sat, 28th Mar 2026
SAP Concur & Amex GBT expand Complete travel platform
Data Analytics

SAP Concur & Amex GBT expand Complete travel platform

Travellers and finance teams should see fewer manual steps as the firms link booking, support and expenses more closely across Complete.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 27th Mar 2026
Revenium launches AI Outcomes for workflow ROI tracking
AIOps

Revenium launches AI Outcomes for workflow ROI tracking

Businesses can now link AI spending to revenue or approvals as Revenium adds workflow-level return on investment tracking to its platform.

By Sofiah Nichole Salivio • 3 min read • Fri, 27th Mar 2026
Klaviyo unveils AI Composer for marketing campaigns
Digital Transformation

Klaviyo unveils AI Composer for marketing campaigns

Klaviyo has launched Composer, an AI tool that drafts data-driven marketing campaigns from plain-language prompts, now in private beta.

By Mark Tarre • 4 min read • Wed, 25th Mar 2026
Galtea raises USD $3.2m to test AI agents reliably
Software-as-a-Service

Galtea raises USD $3.2m to test AI agents reliably

Barcelona startup Galtea raises USD $3.2 million to scale its AI agent testing platform and launch a self-service product for developers.

By Karen Joy Bacudo • 4 min read • Wed, 25th Mar 2026
Rimini Street wins three Stevie Awards for support
Digital Transformation

Rimini Street wins three Stevie Awards for support

Rimini Street clinches triple Stevie Awards for AI-powered support and stellar service, as judges hail GBP £10B client savings impact.

By Joseph Gabriel Lagonsin • 3 min read • Wed, 25th Mar 2026
Splashtop & SysAid partner to streamline remote support
Data Protection

Splashtop & SysAid partner to streamline remote support

SysAid bakes Splashtop remote support into its service desk, letting IT teams launch secure sessions directly from AI-driven tickets.

By Joseph Gabriel Lagonsin • 3 min read • Wed, 25th Mar 2026
UK consumers trust banks over AI for financial advice
Digital Transformation

UK consumers trust banks over AI for financial advice

UK consumers still favour banks over AI for financial advice, with over a third saying they do not trust artificial intelligence in banking.

By Sofiah Nichole Salivio • 4 min read • Wed, 25th Mar 2026
Upwind finds prompt detection can run under millisecond
Firewalls

Upwind finds prompt detection can run under millisecond

Upwind unveils sub-millisecond prompt threat detection for LLMs, claiming 95% precision using Nvidia models to secure live AI workloads.

By Sean Mitchell • 4 min read • Tue, 24th Mar 2026

Stories from Other Regions

Customer Support stories

Cox Business launches AI contact centre with RingCentral
Customer Relationship Management

Cox Business launches AI contact centre with RingCentral

Businesses gain an AI-enabled contact centre with omnichannel support, as Cox Business broadens its portfolio beyond traditional telecoms services.

By Catherine Knowles • 3 min read • Last month
Canals launches AI platform for wholesale distributors
Digital Transformation

Canals launches AI platform for wholesale distributors

The new system is aimed at cutting manual work for wholesalers by speeding invoice matching, order tracking and customer replies.

By Catherine Knowles • 4 min read • Last month
Parcelhero adds Royal Mail services to booking platform
Digital Transformation

Parcelhero adds Royal Mail services to booking platform

Customers can now compare tracked UK and overseas postage options more easily, after Parcelhero added Royal Mail services to its platform.

By Mark Tarre • 3 min read • Wed, 1st Apr 2026
HPE updates Complete Care with AI tools for hybrid IT
Hybrid Cloud

HPE updates Complete Care with AI tools for hybrid IT

The revamp aims to ease hybrid IT headaches for Singapore and Southeast Asian firms as AI projects strain ageing systems and fragmented support.

By Mark Tarre • 4 min read • Mon, 30th Mar 2026
SAP finds UK brands overestimate customer experience
Customer Relationship Management

SAP finds UK brands overestimate customer experience

SAP warns UK brands drastically overrate their customer experience as consumers report disjointed, impersonal service despite AI investment.

By Sofiah Nichole Salivio • 4 min read • Wed, 25th Mar 2026
iD Mobile app tops 2 million users as self-service grows
Digital Transformation

iD Mobile app tops 2 million users as self-service grows

iD Mobile's self-service app has surged past two million registered users as more of its 2.5 million subscribers switch to digital support.

By Kaleah Salmon • 3 min read • Tue, 24th Mar 2026