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Customer Support Stories - Page 15

Indian Stories

Customer Support stories

AONMeetings to launch low-cost video calls in India
Unified Communications

AONMeetings to launch low-cost video calls in India

AONMeetings to launch browser-based video calls in India within two weeks, with local plans from INR ₹169 a month including webinars.

By Kaleah Salmon • 4 min read • Mon, 22nd Dec 2025

Global Stories

Customer Support stories

Study finds value for money trumps price in eCommerce
Data Analytics

Study finds value for money trumps price in eCommerce

Value for money, not low prices or rapid delivery, is the strongest driver of eCommerce satisfaction, Judge.me's study of reviews finds.

By Catherine Knowles • 4 min read • Thu, 18th Dec 2025
Black Friday returns surge threatens brands' profits
Unified Communications

Black Friday returns surge threatens brands' profits

Record Black Friday online sales risk hollowing out profits as soaring returns, refunds and BNPL queries squeeze retailers' margins.

By Sean Mitchell • 4 min read • Wed, 17th Dec 2025
ServiceNow buys Moveworks to build AI 'front door'
Digital Transformation

ServiceNow buys Moveworks to build AI 'front door'

ServiceNow buys AI assistant specialist Moveworks to create a single conversational 'front door' into automated workflows across the enterprise.

By Sean Mitchell • 4 min read • Wed, 17th Dec 2025
Retailers hit by 'Christmas Returns Hangover' surge
Unified Communications

Retailers hit by 'Christmas Returns Hangover' surge

Retailers brace for a “Christmas Returns Hangover” as eDesk reports a 45% spike in return requests from 26 December, denting profits.

By Sean Mitchell • 4 min read • Wed, 17th Dec 2025
SonicWall rolls out AI chat & tools for self-service
Firewalls

SonicWall rolls out AI chat & tools for self-service

SonicWall launches AI chat, unified search and tutorials to speed self-service support while keeping traditional help channels in place.

By Sean Mitchell • 4 min read • Mon, 15th Dec 2025
Twilio predicts stricter AI customer service rules by 2026
Digital Transformation

Twilio predicts stricter AI customer service rules by 2026

Twilio predicts Asia Pacific customer service will face strict AI transparency rules and mandatory bot disclosures by 2026.

By Shannon Williams • 5 min read • Fri, 12th Dec 2025
AI set for post-transformer shift to memory-led tools
Partner Programmes

AI set for post-transformer shift to memory-led tools

AI firms tip 2026 as the dawn of a post-transformer era, with memory-led, workflow-specific systems overtaking general-purpose models.

By Shannon Williams • 4 min read • Fri, 12th Dec 2025
Snowflake, Anthropic expand USD $200m Claude AI deal
Software-as-a-Service

Snowflake, Anthropic expand USD $200m Claude AI deal

Snowflake and Anthropic deepen Claude tie-up with a USD $200m deal to push compliant AI agents across Snowflake's global data cloud.

By Sean Mitchell • 4 min read • Fri, 12th Dec 2025
UiPath & Talkdesk unite agentic AI for healthcare CX
Unified Communications

UiPath & Talkdesk unite agentic AI for healthcare CX

UiPath and Talkdesk are teaming up to fuse agentic AI, streamlining document-heavy healthcare contact centre workflows and cutting errors.

By Catherine Knowles • 4 min read • Thu, 11th Dec 2025
LogicMonitor, SiS in AI observability push in Singapore
Private Cloud

LogicMonitor, SiS in AI observability push in Singapore

LogicMonitor taps SiS Technologies as Singapore distributor to drive uptake of its AI-first observability platform across Southeast Asia.

By Melvin Hipolito • 4 min read • Wed, 10th Dec 2025
Intel 471 appoints new CRO & CTO amid rapid growth
Software-as-a-Service

Intel 471 appoints new CRO & CTO amid rapid growth

Intel 471 promotes Amy Minyard-Bishop to CRO and Steve Micallef to CTO as it scales cyber threat intelligence amid surging global demand.

By Melvin Hipolito • 4 min read • Wed, 10th Dec 2025

Stories from Other Regions

Customer Support stories

Omada unveils AI identity governance plan & MCP tool
Digital Transformation

Omada unveils AI identity governance plan & MCP tool

Omada sets out plan to govern AI and machine identities across enterprises and debuts an MCP Server to safely plug agents into IGA data.

By Kaleah Salmon • 4 min read • Tue, 23rd Dec 2025
Alteryx names Bill Tabbit-Humphrey as Chief Customer Officer
Software-as-a-Service

Alteryx names Bill Tabbit-Humphrey as Chief Customer Officer

Alteryx appoints veteran customer experience leader Bill Tabbit-Humphrey as Chief Customer Officer to steer post-sale AI analytics strategy.

By Kaleah Salmon • 4 min read • Mon, 22nd Dec 2025
TELUS & kini launch phone plans for Filipino-Canadians
Unified Communications

TELUS & kini launch phone plans for Filipino-Canadians

TELUS and kini mobile launch dual-number prepaid plans letting Filipino-Canadians use Philippine and Canadian lines on one 5G device.

By Jake MacAndrew • 3 min read • Thu, 18th Dec 2025
From metrics to meaning: Rethinking KPIs in contact centres
Unified Communications

From metrics to meaning: Rethinking KPIs in contact centres

Australian contact centres risk drowning in metrics; experts urge a sharper focus on a few vital KPIs to lift service, loyalty and morale.

By Richard Lundgren • 5 min read • Wed, 17th Dec 2025
Q&A: How AI helps CX teams stay resilient through the holiday rush
Unified Communications

Q&A: How AI helps CX teams stay resilient through the holiday rush

AI is transforming Christmas CX from chaotic surge to controlled service, helping teams stay resilient, protect wellbeing and meet soaring demand.

By Simon Hayward • 4 min read • Tue, 16th Dec 2025