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Customer Support Stories - Page 12

Indian Stories

Customer Support stories

Akai unveils Digital Wash top-load washing machines in India
Smart Home

Akai unveils Digital Wash top-load washing machines in India

Akai launches Digital Wash top-load washing machines in India, targeting value-conscious homes with new tech and extended motor warranties.

By Kaleah Salmon • 3 min read • Fri, 30th Jan 2026

Global Stories

Customer Support stories

Genspark expands AI call agent globally with Twilio
Customer Experience

Genspark expands AI call agent globally with Twilio

Genspark rolls out its AI call agent to over 40 countries using Twilio voice tech, handling bookings, support and multilingual calls at scale.

By Mark Tarre • 3 min read • Tue, 3rd Feb 2026
20i launches Twentie AI assistant for unlimited hosting help
DevOps

20i launches Twentie AI assistant for unlimited hosting help

20i unveils Twentie, an AI assistant embedded in its hosting platform, offering account-aware support, reports and analytics with unlimited use.

By Sofiah Nichole Salivio • 3 min read • Fri, 30th Jan 2026
TELUS study finds Canadians and Americans demand safer AI
Data Protection

TELUS study finds Canadians and Americans demand safer AI

TELUS survey finds most Canadians and Americans use AI but overwhelmingly want stricter regulation, safety checks and clearer explanations.

By Sofiah Nichole Salivio • 4 min read • Fri, 30th Jan 2026
Pearson warns AI gains hinge on urgent workforce reskilling
Digital Transformation

Pearson warns AI gains hinge on urgent workforce reskilling

Pearson says US could gain up to USD $6.6 trillion from AI by 2034, but only if employers urgently invest in reskilling and task-level redesign.

By Sofiah Nichole Salivio • 4 min read • Thu, 29th Jan 2026
Security fears keep half of agentic AI stuck in pilots
Unified Communications

Security fears keep half of agentic AI stuck in pilots

Security and governance fears keep half of agentic AI stuck in pilots, even as leaders raise budgets and pursue tightly supervised use cases.

By Shannon Williams • 4 min read • Wed, 28th Jan 2026
Databricks reports surge in enterprise AI agent use
Digital Transformation

Databricks reports surge in enterprise AI agent use

Databricks reports a 327% jump in enterprise use of multi-agent AI, as firms move beyond chatbots to real-time, governed production systems.

By Melania Watson • 3 min read • Wed, 28th Jan 2026
Delivery Hero cuts rider escalations with Twilio voice
Unified Communications

Delivery Hero cuts rider escalations with Twilio voice

Delivery Hero uses Twilio automated voice calls to cut rider contact by 25%, slash escalations over 60% and lift last-mile answer rates.

By Melania Watson • 4 min read • Wed, 28th Jan 2026
CommBox unveils Era AI Voice to transform call centres
Unified Communications

CommBox unveils Era AI Voice to transform call centres

CommBox launches Era AI Voice, promising to automate most routine call centre conversations while keeping tight enterprise controls.

By Sofiah Nichole Salivio • 3 min read • Wed, 28th Jan 2026
EcoOnline names David Orstad Chief Customer Officer
Customer Experience

EcoOnline names David Orstad Chief Customer Officer

EcoOnline appoints David Orstad Chief Customer Officer to lead global customer functions and launch new managed services offering.

By Sofiah Nichole Salivio • 3 min read • Mon, 26th Jan 2026
10ZiG opens Germany hub to drive EMEA thin client growth
Partner Programmes

10ZiG opens Germany hub to drive EMEA thin client growth

10ZiG opens a new Bremen hub and appoints two regional leaders to boost EMEA thin client sales, support and channel growth.

By Shannon Williams • 4 min read • Fri, 23rd Jan 2026
8x8 extends Secure Pay for global digital payments
Unified Communications

8x8 extends Secure Pay for global digital payments

8x8 expands Secure Pay globally, unifying compliant digital payments and AI-led outreach across its customer experience platform.

By Shannon Williams • 4 min read • Fri, 23rd Jan 2026

Stories from Other Regions

Customer Support stories

EE opens Lakeside store with AI safety appointments
Gaming

EE opens Lakeside store with AI safety appointments

EE has opened a new Lakeside Experience store, piloting 'Stay Safe with AI' sessions amid a GBP £3 million UK retail investment plan.

By Sofiah Nichole Salivio • 4 min read • Thu, 29th Jan 2026
Voicescape buys Enterprise RPA to boost housing tech
Digital Transformation

Voicescape buys Enterprise RPA to boost housing tech

Voicescape acquires Enterprise RPA to fuse AI tenant engagement with housing automation, targeting stretched landlords and local authorities.

By Karen Joy Bacudo • 3 min read • Thu, 29th Jan 2026
Calabrio unveils unified view for human & AI agents
Customer Relationship Management

Calabrio unveils unified view for human & AI agents

Calabrio launches Omni Agent Intelligence, giving contact centres a single, cross-platform view of performance for human and AI agents.

By Mark Tarre • 4 min read • Thu, 29th Jan 2026
Jelou raises USD $10m to scale WhatsApp AI across US
Data Protection

Jelou raises USD $10m to scale WhatsApp AI across US

Jelou lands USD $10m Series A to scale its WhatsApp-based transactional AI platform Brain across the US and wider Americas market.

By Sofiah Nichole Salivio • 4 min read • Tue, 27th Jan 2026
GoTo boosts automotive platform with AI & Tekion link
Unified Communications

GoTo boosts automotive platform with AI & Tekion link

GoTo adds AI Receptionist, deeper Tekion links and real-time reporting to its automotive platform to cut missed calls and speed service.

By Shannon Williams • 4 min read • Fri, 23rd Jan 2026