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Customer Support Stories - Page 11

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Customer Support stories

Newo raises USD $25m to scale AI reception platform
Software-as-a-Service

Newo raises USD $25m to scale AI reception platform

Newo raises USD $25m to grow AI voice agents that answer calls for small businesses, after revenue doubled late 2025 amid rising demand.

By Sean Mitchell • 4 min read • Fri, 13th Feb 2026
Oracle NetSuite unveils AI tools & integration push
Software-as-a-Service

Oracle NetSuite unveils AI tools & integration push

Oracle NetSuite launches AI tools and a low-code integration platform to automate finance, planning and customer workflows across its suite.

By Shannon Williams • 4 min read • Thu, 12th Feb 2026
NetSuite unveils AI finance tools & low-code integration
Digital Transformation

NetSuite unveils AI finance tools & low-code integration

NetSuite debuts AI finance tools and a low-code integration platform to streamline closes, pricing, reporting and cross-app workflows.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 12th Feb 2026
Expereo enhances expereoOne with digital case tool
Network Infrastructure

Expereo enhances expereoOne with digital case tool

Expereo adds shared Digital Case Management to expereoOne, giving enterprises a single, transparent case timeline across global networks.

By Sofiah Nichole Salivio • 3 min read • Wed, 11th Feb 2026
Tesa marks 45 years in Singapore with new lab push
Cartech

Tesa marks 45 years in Singapore with new lab push

Tesa marks 45 years in Singapore with a new A*STAR lab, boosting Asia-Pacific innovation and sustainable adhesive manufacturing.

By Mark Tarre • 4 min read • Tue, 10th Feb 2026
Airwallex unveils AI assistant to streamline finance tasks
Software-as-a-Service

Airwallex unveils AI assistant to streamline finance tasks

Airwallex launches an AI assistant in its web app, promising to simplify onboarding and day-to-day finance tasks for multi-currency businesses.

By Melania Watson • 4 min read • Mon, 9th Feb 2026
Agentic AI upends SaaS models & sparks valuation shock
Software-as-a-Service

Agentic AI upends SaaS models & sparks valuation shock

Agentic AI is shredding seat-based SaaS models, sparking a wave of 'zombie' vendors, valuation shocks and leaner, AI-native rivals.

By Sofiah Nichole Salivio • 4 min read • Mon, 9th Feb 2026
Anthropic plugins accelerate the shift to AI agents
Software-as-a-Service

Anthropic plugins accelerate the shift to AI agents

Anthropic adds Claude plugins to Cowork, fuelling investor fears that agent-style AI could undermine traditional seat-based software.

By Karen Joy Bacudo • 5 min read • Fri, 6th Feb 2026
Melissa boosts global phone data with real time checks
Unified Communications

Melissa boosts global phone data with real time checks

Melissa's global phone verification delivers real-time accuracy, fraud protection and compliance, turning unreliable phone data into growth.

By Bobby Joseph • 4 min read • Thu, 5th Feb 2026
8x8 sees AI customer interactions surge across voice, chat
Unified Communications

8x8 sees AI customer interactions surge across voice, chat

8x8 reports triple-digit growth in AI voice and messaging for CX, as contact centres scale automation beyond pilots across channels.

By Shannon Williams • 5 min read • Thu, 5th Feb 2026
Zendesk names Craig Flower COO to drive AI first shift
Software-as-a-Service

Zendesk names Craig Flower COO to drive AI first shift

Zendesk promotes Craig Flower to chief operating officer, tasking him with accelerating its AI-first customer service and operations strategy.

By Mark Tarre • 3 min read • Wed, 4th Feb 2026

Stories from Other Regions

Customer Support stories

Shoppers ditch baskets over delivery fees & friction
Digital Transformation

Shoppers ditch baskets over delivery fees & friction

Shoppers shun online baskets over high delivery fees and clunky checkouts as retailers plough cash into loyalty schemes and shiny AI tools.

By Mark Tarre • 4 min read • Thu, 12th Feb 2026
Exclusive: Rohini Sharma on monday.com's AI shift
Software-as-a-Service

Exclusive: Rohini Sharma on monday.com's AI shift

Australian organisations are moving past AI hype, demanding tools that simplify daily work, scale across teams and prove practical value.

By Melania Watson • 6 min read • Thu, 12th Feb 2026
Exacta Group reshapes leadership to drive AI growth
DataCentre infrastructure

Exacta Group reshapes leadership to drive AI growth

Exacta Group rejigs leadership, naming new unit heads and a CEO as it targets AI-driven growth and aims for GBP £28 million in revenue.

By Sofiah Nichole Salivio • 4 min read • Thu, 12th Feb 2026
AA launches AI apprenticeship with Multiverse in UK
Digital Transformation

AA launches AI apprenticeship with Multiverse in UK

AA teams with Multiverse on an AI apprenticeship to upskill staff in everyday roles, aiming to boost planning, efficiency and customer service.

By Sofiah Nichole Salivio • 4 min read • Tue, 10th Feb 2026
IMP Software named UK education industry leader 2025
Software-as-a-Service

IMP Software named UK education industry leader 2025

IMP Software has been named The Assignment Report's UK education company of 2025 after rapid growth supplying finance tools to MATs.

By Mark Tarre • 4 min read • Fri, 6th Feb 2026
Wagepoint rebrands & ramps up remote hiring in Canada
Digital Transformation

Wagepoint rebrands & ramps up remote hiring in Canada

Payroll software firm Wagepoint unveils a refreshed brand and plans to hire over 45 remote staff across Canada as it targets fresh growth.

By Joseph Gabriel Lagonsin • 3 min read • Fri, 6th Feb 2026
David Owasi on turning missed calls into an AI business
Software-as-a-Service

David Owasi on turning missed calls into an AI business

After losing his job, David Owasi grew OutreachGenius into an AI call-handler for trades - and now has his sights set on space technology.

By Jake MacAndrew • 4 min read • Thu, 5th Feb 2026