Customer Satisfaction stories - Page 7

Dematic is hosting a Virtual Showcase event for supply chain leaders to discuss logistics automation's benefits, featuring insights from major industry figures.

As Black Friday 2024 approaches, Australian retailers must adopt automation to efficiently manage an expected spend of AUD $6.7 billion during the event.

Insight has been recognised as an AWS Premier Tier Services Partner, showcasing its technical expertise and commitment to customer satisfaction.

DoiT launches Cloud Build, a service aimed at helping businesses seamlessly transition to AWS with expert guidance, amid increasing cloud adoption.

Lumen partners with Qualtrics to boost customer and employee experiences using real-time insights and AI, reporting a 17-point surge in their Net Promoter Score.

Customer experience drives sustainable financial growth, risking AUD $87 billion if ignored. Digital banks leverage automation for seamless service.

Rob Waite discusses Wasabi's growth strategy, robust cloud security, and customer success, highlighting its straightforward pricing model and expanding brand presence.

A new commercetools report reveals 90% of businesses that migrated to new eCommerce platforms saw revenue boosts, with 30% noting increases of 30% or more.

LearnUpon achieves certified integration as a HubSpot App Partner, becoming one of the first LMS platforms to join the prestigious program, enhancing customer training automation.

Shippit launches Shippit International, a cutting-edge cross-border shipping service to help Australian retailers tackle rising costs and boost their global presence.

Certinia joins Salesforce's Agentforce Partner Network to boost customer support with AI agents, enhancing efficiency and driving operational growth through advanced AI innovations.

Microsoft and Firstsource Solutions partner to deploy Azure OpenAI Service, aiming to boost digital transformation with generative AI solutions for global clients.

A new CommBox survey highlights UK's generational rift in customer service preferences, with Gen Z favouring digital channels while older consumers still prefer phone calls.

As businesses navigate complex projects and high stakes, a Business Analyst's role is vital in aligning goals and solutions, ensuring project success.

Generative AI revolutionises how businesses document processes, improving efficiency and employee training, heralding a new era of organisational advancement.

The Property Council of Australia and MSCI report a -3.7% return for commercial real estate in 2023/24. Yet, Mandoe Media's AI Magic Create is helping businesses achieve notable sales boosts through effective digital signage.

amaysim disrupts the NBN market with new plans offering speeds up to 240Mbps, aiming to provide more affordable and reliable home internet options.

Talkdesk reveals AI Rewriter and AI Translator to enhance customer service, promising personalised, efficient interactions and cutting AHT by up to 30%.

Yellow.ai has unveiled its VoiceX platform, enhancing voice interactions with LLM-based technology to boost customer engagement and reduce operational costs.

New research by CommBox reveals UK Gen Z shoppers prefer digital channels like WhatsApp for customer service, while older generations stick to phone calls.