Customer Satisfaction stories - Page 5

Mitel has launched its AI-powered customer experience platform, Mitel CX, to help organisations enhance engagement and meet rising consumer expectations.

HeadBox has unveiled its innovative AI-driven tool, HeadBox 3D Studio, which aims to revolutionise the Australian events industry by enabling personalised 3D tours.

Customer Science Group has launched an AI Accelerator Program, aiming to help contact centres effectively implement AI and enhance customer experiences.

Complaints to Australian telecoms have plummeted to record lows, averaging just 2.7 per 10,000 services, signalling improved customer satisfaction.

New Relic has unveiled a one-step observability feature for Kubernetes, enhancing monitoring and incident resolution with AI-supported insights.

For the third consecutive year, Workday has been named a Leader in the 2024 Gartner Magic Quadrant for Cloud ERP for Service-Centric Enterprises.

RingCentral has partnered with Verint to integrate advanced workforce management and customer experience solutions, enhancing the RingCX platform for its users.

SOTI's research reveals that by 2025, Australian eCommerce will be shaped by demands for quicker service, stringent data protection, and enhanced transparency.

Westcon-Comstor has expanded its partnership with Weblib to distribute intelligent Wi-Fi solutions across the EMEA region, enhancing collaboration and growth.

WatchGuard Technologies has secured TrustRadius's Buyer’s Choice and Top Rated Awards, highlighting its top-rated cybersecurity products among users.

Business Systems has teamed up with Teneo.ai to revolutionise the contact centre landscape with an AI-driven voice automation solution boasting over 95% accuracy.

FedEx's recent survey reveals strong optimism in the Asia Pacific for holiday sales, with 70% of SMEs predicting sales growth, driven by e-commerce.

A UK study by Ecommpay and IMRG shows e-commerce checkout inefficiencies are hindering conversions, revealing an average conversion rate of just 58%.

Salesforce has unveiled Agentforce, a groundbreaking AI platform enabling businesses to deploy autonomous agents for enhanced efficiency and customer satisfaction.

Loop has unveiled Offset, a pre-purchase returns solution aimed at helping Australian retailers manage return logistics as the holiday season approaches.

AWS's Chief Technologist for Australia and New Zealand, Rada Stanic, discusses advancements in generative AI and its transformative potential for businesses.

Nearly half of consumers find AI chatbots helpful for customer service, with 48% noting improved experiences, a new study reveals.

Linnworks has unveiled a new integration with Loop to enhance returns management, improving efficiency and customer satisfaction for ecommerce retailers.

Swoop has reported a 15% rise in recurring revenues for Q1 FY25 and reaffirmed its bid for Vonex Limited amid ongoing growth in Australia.

Avalara has won a 2025 Buyer’s Choice Award from TrustRadius for its tax compliance software, praised for its customer satisfaction and automation features.