Customer Satisfaction stories - Page 4

MTF reported a strong performance for the 2024 fiscal year, with finance receivables hitting USD $1.1 billion, reflecting ongoing demand for its lending products.

Optus and NICE have launched a new contact centre system at Great Southern Bank, cutting customer wait times to just 30 seconds for 80% of calls.

Fastter has partnered with Gratifii to launch 'Member's Mobile' plans, aimed at delivering savings to 23 million users across Australia.

A new study reveals that generative AI is enhancing productivity in Australian and New Zealand workplaces, with many saving over two hours daily.

Appian announced its 2024 Asia-Pacific and Japan Partner Awards, celebrating partners for their notable customer engagement and innovation across the region.

Maxicare has significantly improved customer experience and operational efficiency in its contact centres by implementing NICE Workforce Management.

Black Friday's rise in the UK has reshaped retail, with early seasonal spikes in orders urging businesses to perfect inventory and delivery strategies.

MTF, a key lender in New Zealand, unveils a new brand identity and logo to strengthen community ties and reflect its loan expansion, reaching NZD $1.1 billion.

Babeltext's multilingual chat platform revolutionises business communication, translating messages across 135 languages into English for seamless customer engagement.

United Cellars has been honoured at the Asia eCommerce Awards 2024 for leveraging technology to enhance customer experiences with SmartOSC's support.

As 2025 nears, AI advancements and a focus on employee well-being are set to significantly reshape the customer experience landscape, says Call Design.

Acxiom's latest report reveals key customer experience trends for 2025, highlighting the essential blend of human engagement and AI technology.

Searchspring has introduced Dynamic Custom Profiles, enhancing ecommerce personalisation with real-time, shopper-specific recommendations for retailers.

Dublin's Johnston Retail Services has launched the AgeAI app in Ireland, aimed at preventing underage vape sales through precise facial age estimation.

A new Zendesk report highlights the crucial role of personalised AI in enhancing customer loyalty for UK firms amid evolving consumer expectations.

Adyen has launched Tap to Pay on iPhone in New Zealand, enabling retailers like Lorna Jane to accept secure contactless payments without extra hardware.

GoCardless has teamed up with Rent The Roo to enhance payment experiences, eliminating dishonour fees and improving payment success rates for customers.

New Relic's latest report reveals that investing in observability solutions can deliver a fourfold return for retail businesses by enhancing customer interactions.

EastWest Bank has teamed up with MoEngage to enhance its digital banking experience with tailored engagement solutions for clients across various sectors.

TeamViewer is rolling out AI features within Microsoft Teams, aiming to improve IT support services with quicker and smarter solutions.