Customer Satisfaction stories - Page 6

TeamViewer has launched Session Insights, an AI-driven feature aimed at enhancing IT teams' efficiency, amid rising global demand for practical AI solutions.

FUJIFILM Australia marks 20 years as part of the FUJIFILM Group, celebrating significant advancements in imaging and technology at Sydney Opera House.

ServiceNow has unveiled new partnerships with NVIDIA, Siemens, Pearson, and Snowflake to enhance AI capabilities and improve productivity across industries.

Infovista has launched the Synergy programme to enhance partnerships with Value Added Resellers, focusing on collaboration and next-gen telecom solutions.

Exclusive Networks has introduced XPS, a new invoicing service to help channel partners in EMEA manage cash flow and offer flexible payment options.

Splunk's latest report reveals that organisations in Australia and New Zealand lead global observability spending, investing AUD $3.4 million annually.

Twilio's 2024 report reveals that 68% of Australians may stop engaging with brands they distrust, emphasising the need for secure, identifiable communication.

Oracle has unveiled new AI-enhanced features for its Fusion Cloud services, aimed at improving customer experiences and boosting service efficiency.

UiPath has integrated Anthropic's Claude AI into its products, enhancing automation capabilities across various sectors, including healthcare.

EnerMech has appointed Chetan Bhat as Global CIO to lead its digital strategy, drawing on over 20 years of IT leadership experience.

In Australia, real-time mobile solutions are transforming safety and efficiency for field workers in the energy sector, which faces a serious operational risk challenge.

Adyen has partnered with Aigens to boost operational efficiency in the food and beverage sector in Hong Kong and Singapore through enhanced payment solutions.

Salesforce partners with RLC Residences to enhance customer experience in the Philippines through digital transformation using AI and unified data solutions.

Zendesk has unveiled a suite of AI-driven tools designed to improve omnichannel customer support, enhancing collaboration between human and AI agents.

Fintech firm Uni has integrated Snowflake's AI Data Cloud to enhance data management, enabling rapid decision-making and improving customer experiences.

Pronto Software is set for significant growth, driven by AI innovations and a strong commitment to customer satisfaction, says CEO Chad Gates.

Zendesk has unveiled a range of AI innovations aimed at enhancing customer service, including an AI Agent Builder requiring minimal training for users.

Deutsche Telekom IT is enhancing customer experience through Dynatrace analytics, significantly improving its OneApp and OneShop services for over 2 million users.

TDCX Malaysia has won the Frost & Sullivan Company of the Year award for the second time, recognising its excellence in growth and innovation.

Zendesk has unveiled a range of AI-powered tools to enhance customer service, including a voice solution in partnership with Poly.ai for improved interactions.