Global Stories

Paysecure and Yaspa partner to link open banking platforms

Paysecure and Yaspa team up to add open banking, fraud controls and account-to-account payments to merchants' checkout flows.

By Shannon Williams • 3 min read • Last month

Digital Transformation

AI can inspire travel, but it still can't book it. That's about to change

AI is moving travel from inspiration to transaction, but live inventory, accuracy and booking infrastructure still stand between chat and checkout.

By Mike Putman • 11 min read • Last month

Data Analytics

Personetics & Atomic partner on in-app deposit switching

Personetics and Atomic team up to let banks prompt deposit and bill switching inside apps, aiming to cut friction and boost primary relationships.

By Catherine Knowles • 3 min read • Last month

Data Protection

Login problems drive consumers away from digital services

Thales report finds weak login and sign-up flows are pushing users away, as trust in AI, data handling and digital services remains low.

By Catherine Knowles • 4 min read • Last month

Data Analytics

AskNicely launches Ask NiceAI for service businesses

AskNicely unveils Ask NiceAI to help managers at multi-site service businesses turn scattered customer feedback into faster, data-backed action.

By Catherine Knowles • 4 min read • Last month

Digital Transformation

Cover Genius names chief revenue officer & marketing head

Cover Genius expands leadership team with Jennifer Aubert Parker as Chief Revenue Officer and Nidhi Daga as Global Senior Vice President, Marketing.

By Mark Tarre • 3 min read • Thu, 26th Mar 2026

Gaming

APAC cybercrime rises 12% as synthetic fraud surges

APAC cybercrime climbs as synthetic identity fraud accelerates, with desktop-browser attacks, login pressure and bot activity fuelling losses.

By Mark Tarre • 4 min read • Thu, 26th Mar 2026

Digital Transformation

Klaviyo unveils AI Composer for marketing campaigns

Klaviyo has launched Composer, an AI tool that drafts data-driven marketing campaigns from plain-language prompts, now in private beta.

By Mark Tarre • 4 min read • Wed, 25th Mar 2026

Data Analytics

Points, personalisation and innovation: How industry leaders are redefining loyalty

AI is turning loyalty members into “segments of one”, as Asia Pacific leaders shift from flashy tech to invisible, always-relevant rewards.

By Eagle Eye • 4 min read • Tue, 24th Mar 2026

Stories from Other Regions

Customer Experience

Luxury eCommerce growth slows as AI reshapes shopping

Luxury eCommerce growth slows to 1.8% as AI-driven shopping, price transparency and marketplace sales reshape brands' online control.

By Joseph Gabriel Lagonsin • 3 min read • Last month

Customer Experience

Australian marketers split over AI visibility ownership

Australian marketers split over who should own AI visibility, as 84% of leaders report fragmented responsibility and rising reputational risk.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Gaming

IDnow & Trustfull partner on continuous fraud checks

IDnow and Trustfull team up to add continuous fraud checks beyond onboarding, using behavioural and device signals to spot risk throughout customer journeys.

By Sean Mitchell • 3 min read • Tue, 31st Mar 2026

Data Protection

BizCover launches business insurance quotes inside ChatGPT

BizCover brings SME insurance quoting into ChatGPT as Australia's small-business cover market tests a new AI-driven distribution channel.

By Sofiah Nichole Salivio • 3 min read • Tue, 31st Mar 2026

Customer Experience

Australians split shopping across retailers to chase value

Households under cost pressure are spreading purchases across multiple outlets, while promotions, online research and store visits shape buying decisions.

By Mark Tarre • 4 min read • Mon, 30th Mar 2026

Digital Transformation

Rugs Direct launches WhatsApp returns service in UK

Rugs Direct and stampfree.ai unveil WhatsApp returns in UK retail pilot, as research shows shoppers want messaging apps for post-purchase tasks.

By Sean Mitchell • 4 min read • Thu, 26th Mar 2026

Digital Transformation

UK shoppers will pay more for seamless retail experience

UK shoppers willing to pay more for seamless cross-channel retail, with younger consumers leading demand for friction-free journeys and consistent payments.

By Shannon Williams • 4 min read • Thu, 26th Mar 2026