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Global Stories

Zurich names Shukla to lead digital push in Asia Pacific
Software-as-a-Service

Zurich names Shukla to lead digital push in Asia Pacific

Zurich appoints former Carsome executive Shukla to steer Asia Pacific digital and embedded insurance growth as Zurich Edge tops 100 partners.

By Karen Joy Bacudo • 4 min read • Last month
Thryv launches AI lead tool for ANZ small businesses
Customer Relationship Management

Thryv launches AI lead tool for ANZ small businesses

Thryv has rolled out Thryv AI Lead Flow in Australia and New Zealand, aiming to help small businesses capture enquiries, score prospects and automate follow-up.

By Sean Mitchell • 4 min read • Last month
Infobip launches AgentOS platform, targets agentic AI shift
Unified Communications

Infobip launches AgentOS platform, targets agentic AI shift

Infobip marks 20 years with AgentOS launch as it pushes into agentic AI, aiming to unify customer data and let AI agents act across channels.

By Sean Mitchell • 3 min read • Last month
Exclusive: Celonis global banking head says AI rollout hinges on process intelligence
Data Analytics

Exclusive: Celonis global banking head says AI rollout hinges on process intelligence

Banks are slowing AI rollouts as they prioritise process visibility, with Celonis arguing execution depends on understanding how work flows today.

By Jake MacAndrew • 4 min read • Last month
Minor Hotels unveils global AI platform with Google
Unified Communications

Minor Hotels unveils global AI platform with Google

Minor Hotels teams up with Google, Salesforce, OneTrust and Deloitte on an AI-led data platform to sharpen guest service across 640 properties.

By Mark Tarre • 5 min read • Last month
Thryv urges small businesses to boost AI search visibility
Digital Transformation

Thryv urges small businesses to boost AI search visibility

Thryv says Australian and New Zealand small businesses need tidy websites, consistent listings and fresh reviews to win AI-driven recommendations.

By Shannon Williams • 5 min read • Last month
Megantic warns retailers on AI search risk in APAC
Customer Experience

Megantic warns retailers on AI search risk in APAC

Megantic and Shopify APAC warn Australian retailers to overhaul product data and site structure as AI shopping tools reshape discovery.

By Sofiah Nichole Salivio • 4 min read • Last month
Gainsight adds MCP support for AI retention workflows
Customer Relationship Management

Gainsight adds MCP support for AI retention workflows

Gainsight adds MCP support to let customer success teams build AI agents that use live account data to automate retention and renewal work.

By Sofiah Nichole Salivio • 4 min read • Last month
AI expert reveals the 'New Currency' in AI discovery for eCommerce brands
Digital Transformation

AI expert reveals the 'New Currency' in AI discovery for eCommerce brands

AI discovery is levelling eCommerce, with mid-sized Shopify brands gaining an edge over bigger rivals by making products clearer to generative engines.

By Sangeeta Mudnal • 4 min read • Last month

Stories from Other Regions

UK marketers lead global shift to GEO in AI search
Digital Transformation

UK marketers lead global shift to GEO in AI search

UK marketers race ahead of global peers in generative engine optimisation, with most already investing to boost visibility in AI-generated answers.

By Sofiah Nichole Salivio • 3 min read • Last month
Manchester tech event spotlights AI, cyber & trust
Virtualisation

Manchester tech event spotlights AI, cyber & trust

Manchester tech conference to probe AI governance, cyber defence and deepfake hiring as business leaders weigh trust, risk and customer experience.

By Sean Mitchell • 4 min read • Last month
The growing gap between businesses that use tech well and those that don't
Customer Relationship Management

The growing gap between businesses that use tech well and those that don't

Businesses that integrate systems, act on data and move quickly are pulling ahead, while those relying on manual processes risk falling further behind.

By Lovan • 6 min read • Last month
Why some brands seem “everywhere” online (and others don't exist)
Customer Experience

Why some brands seem “everywhere” online (and others don't exist)

Brands that dominate search and social share a deliberate strategy, while quieter rivals often lack the consistency, authority and distribution to be seen.

By Lovan • 6 min read • Last month
SiteMinder expands hotel platform for AI booking channels
Digital Transformation

SiteMinder expands hotel platform for AI booking channels

SiteMinder widens hotel distribution to AI booking tools as Demand Plus and Channels Plus link live rates to ChatGPT, Claude and partners.

By Joseph Gabriel Lagonsin • 5 min read • Last month
Atis app launch adds loyalty and direct ordering channel
Digital Transformation

Atis app launch adds loyalty and direct ordering channel

atis to launch first customer app in May as London salad chain boosts digital ordering, loyalty rewards and direct customer data control.

By Sean Mitchell • 4 min read • Last month
Frasers AI assistant lifts online sales conversion by 25%
DevOps

Frasers AI assistant lifts online sales conversion by 25%

Frasers launches Ask Frasers AI shopping assistant as early results show up to 25% higher online conversion, in a push to sharpen digital sales.

By Sofiah Nichole Salivio • 3 min read • Last month
ServiceNow study flags empathy gap in customer service
Digital Transformation

ServiceNow study flags empathy gap in customer service

ServiceNow research finds customers want faster, more empathetic support, but fragmented systems and mismatched AI priorities are frustrating service teams.

By Sofiah Nichole Salivio • 4 min read • Last month
ServiceNow warns of Ireland's 284 million-hour service gap
Customer Relationship Management

ServiceNow warns of Ireland's 284 million-hour service gap

ServiceNow research says Irish customers lose 284 million hours a year to poor support, as fragmented systems and weak empathy blunt AI gains.

By Sean Mitchell • 4 min read • Last month