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Video: 10 Minute IT Jams — Who is Sitecore?
Data Analytics

Video: 10 Minute IT Jams — Who is Sitecore?

Sitecore is a digital experience management company that provides web content management, and multichannel marketing automation software.

By Nick Forrester • 4 min read • Tue, 16th Nov 2021
How open ecosystem, card-linked loyalty programs are changing Australian retail
Customer Relationship Management

How open ecosystem, card-linked loyalty programs are changing Australian retail

As we transition away from cookie-based advertising, confusion around last-click attribution will dissolve in favour of card-linked platforms.

By Cary Lockwood • 3 min read • Wed, 29th Sep 2021
NICE releases an AI-powered self-service platform
Customer Relationship Management

NICE releases an AI-powered self-service platform

NICE launches AI-powered self-service platform CXone Expert to improve customer experience and reduce frustration.

By Ryan Morris-Reade • 2 min read • Fri, 23rd Apr 2021
Video: 10 Minute IT Jams - Who is Enghouse Interactive?
Customer Relationship Management

Video: 10 Minute IT Jams - Who is Enghouse Interactive?

Enghouse Interactive aims to be a leading provider of contact centre tech. We spoke to their APAC MD to find out more.

By Sara Barker • 5 min read • Wed, 24th Mar 2021
Optus partners with Google Cloud to improve customer support capabilities
Customer Relationship Management

Optus partners with Google Cloud to improve customer support capabilities

The move allows Optus to provide its customers with more personalised experiences and bolster its customised solution offerings, according to the company.

By Staff Writer • 3 min read • Sat, 23rd Jan 2021
Adobe launches customer journey solution for ANZ businesses
Customer Relationship Management

Adobe launches customer journey solution for ANZ businesses

Adobe's Journey Orchestration is now available in Australia and New Zealand, allowing businesses to deliver personalised interactions in real-time.

By Catherine Knowles • 3 min read • Wed, 15th Jul 2020
The one thing successful startups have in common? Quality CX
Customer Relationship Management

The one thing successful startups have in common? Quality CX

New research from Zendesk has revealed that startups which prioritised CX from their inception consistently outperform their peers.

By Staff Writer • 3 min read • Tue, 14th Jul 2020
Trustworthy and reliable: why making data privacy a priority leads to stronger customer relationships
Customer Relationship Management

Trustworthy and reliable: why making data privacy a priority leads to stronger customer relationships

Data privacy is more than just a moral obligation, it also affects customers' experience and a company's bottom line.

By Ashley Diffey • 4 min read • Wed, 8th Apr 2020
Boomi highlights four customers leading in digital transformation
Unified Communications

Boomi highlights four customers leading in digital transformation

Boomi has revealed the winners of its annual customer awards, celebrating transformative projects on the Boomi Platform.

By Catherine Knowles • 4 min read • Wed, 5th Feb 2020
Five ways to make customer experience transformation easier
Customer Relationship Management

Five ways to make customer experience transformation easier

Too often, organisations are excited about the potential for CX transformation and embark on projects without developing a strategic approach, Intergen finds.

By Adam Ford • 3 min read • Mon, 25th Nov 2019
Forrester: Pegasystems a Leader in real-time interaction management
Customer Relationship Management

Forrester: Pegasystems a Leader in real-time interaction management

Forrester analysed the 12 most significant RTIM providers against 33 key criteria and gave Pega top scores in current offering and strategy categories.

By Ben Moore • 2 min read • Thu, 7th Mar 2019
Four ways social media management software is transforming CX
Customer Relationship Management

Four ways social media management software is transforming CX

Gartner's 2017 Customer Experience in Marketing Survey indicated that 67% of companies feel they compete mostly or completely on the basis of CX.

By Ben Mulligan • 5 min read • Fri, 1st Jun 2018
Desktop conversion still king in ANZ despite increasing smartphone traffic - Adobe
EduTech

Desktop conversion still king in ANZ despite increasing smartphone traffic - Adobe

Despite a surge in smartphone traffic, consumers in Australia and New Zealand still predominantly make purchases via desktop, Adobe's new report reveals.

By Kai Ping Lew • 3 min read • Wed, 28th Jun 2017

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