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Customer engagement Stories - Page 28

Global Stories

Customer engagement stories

Celonis names Dilipkumar Khandelwal to lead customer success
Digital Transformation

Celonis names Dilipkumar Khandelwal to lead customer success

Celonis has appointed Dilipkumar Khandelwal as Chief Customer Officer and India Advisory Board Chairman to boost global AI-driven customer success.

By Jed Nykolle Harme • 3 min read • Wed, 16th Jul 2025
AI Appreciation Day: What it means for the future of customer engagement
Customer Relationship Management

AI Appreciation Day: What it means for the future of customer engagement

AI innovations are transforming customer engagement by unifying fragmented data and enabling real-time personalisation for enhanced experiences.

By Staff Writer • 7 min read • Mon, 14th Jul 2025
Black Pearl Group to acquire B2B Rocket in AI sales deal
Customer Experience

Black Pearl Group to acquire B2B Rocket in AI sales deal

Black Pearl Group will acquire US AI sales firm B2B Rocket, combining platforms to boost automation and drive growth with a USD $2.1m revenue earn-out deal.

By Melvin Hipolito • 3 min read • Mon, 14th Jul 2025
Appian recognised for AI innovation on 2025 AIFinTech100 list
Digital Transformation

Appian recognised for AI innovation on 2025 AIFinTech100 list

Appian has been named on FinTech Global's 2025 AIFinTech100 list for pioneering AI-driven solutions that transform banking, compliance and financial services workflows.

By Melania Watson • 3 min read • Wed, 9th Jul 2025
Asia Pacific smart retail market to hit USD $198.16B by 2034
Data Analytics

Asia Pacific smart retail market to hit USD $198.16B by 2034

The Asia Pacific smart retail market is set to soar to USD $198.16 billion by 2034, driven by AI, IoT, and rising digital adoption across the region.

By Jed Nykolle Harme • 4 min read • Mon, 7th Jul 2025
Talon.One raises $135 million to boost AI loyalty platform
Data Analytics

Talon.One raises $135 million to boost AI loyalty platform

Talon.One has raised $135 million to advance its AI-powered loyalty platform, serving over 270 global brands including H&M and Adidas.

By Catherine Knowles • 3 min read • Fri, 4th Jul 2025
Amperity named leader in IDC MarketScape 2025 for retail CDPs
Data Analytics

Amperity named leader in IDC MarketScape 2025 for retail CDPs

Amperity has been named a leader in the IDC MarketScape 2025 for retail customer data platforms, praised for AI-driven tools and data unification.

By Melvin Hipolito • 4 min read • Fri, 4th Jul 2025
NiCE honours EMEA & APAC firms for AI-driven CX excellence
Unified Communications

NiCE honours EMEA & APAC firms for AI-driven CX excellence

NiCE celebrates EMEA and APAC firms for AI-driven customer experience excellence at its 2025 International CX Excellence Awards, spotlighting innovation and impact.

By Melania Watson • 3 min read • Fri, 4th Jul 2025
Manhattan Active Omni adds advanced AI to boost retail services
Unified Communications

Manhattan Active Omni adds advanced AI to boost retail services

Manhattan Associates enhances its Active Omni platform with AI to speed up customer service and support Tap to Pay via iPhone in stores across retail settings.

By Sean Mitchell • 3 min read • Thu, 3rd Jul 2025

Stories from Other Regions

Customer engagement stories

Australian shoppers embrace more touchpoints for online discovery
Customer Experience

Australian shoppers embrace more touchpoints for online discovery

Australian shoppers use an average of 4.8 touchpoints for product discovery, blending online search, social media, and influencer input amid easing cost pressures.

By Melvin Hipolito • 4 min read • Wed, 16th Jul 2025
Experian & Stryd boost broker insights with open banking data
Fintech

Experian & Stryd boost broker insights with open banking data

Experian and Stryd have teamed up to offer Australian mortgage brokers enhanced client insights using open banking data and product pricing.

By Kaleah Salmon • 3 min read • Fri, 11th Jul 2025
Southern Co-op to launch digital loyalty app with Lobyco
Digital Transformation

Southern Co-op to launch digital loyalty app with Lobyco

Southern Co-op partners with Lobyco to launch a digital loyalty app featuring games, challenges and personalised rewards across 300 UK stores.

By Kaleah Salmon • 4 min read • Thu, 10th Jul 2025
Scaling smart: why scheduling should be at the heart of your growth strategy
Data Analytics

Scaling smart: why scheduling should be at the heart of your growth strategy

UK service SMEs scaling up must embrace automated scheduling to boost efficiency, reduce errors and enhance customer experience for sustainable growth.

By Rut Steinsen • 4 min read • Thu, 10th Jul 2025
Exclusive: How Prudential is using AI for faster, smarter content creation
Digital Transformation

Exclusive: How Prudential is using AI for faster, smarter content creation

Prudential harnesses AI to speed up content creation by 70%, blending modern tech with brand ethics to engage customers more effectively.

By Melania Watson • 5 min read • Wed, 9th Jul 2025
BNP Paribas renews UK FinTech incubator with AI focus
Unified Communications

BNP Paribas renews UK FinTech incubator with AI focus

BNP Paribas Personal Finance renews UK FinTech Innovation Lab for third year, focusing on Generative AI to enhance customer communication and engagement.

By Catherine Knowles • 3 min read • Tue, 8th Jul 2025
BI WORLDWIDE launches global channel solution to boost partner motivation
Customer Experience

BI WORLDWIDE launches global channel solution to boost partner motivation

BI WORLDWIDE unveils BIW Channel Solutions, a global initiative using behavioural science and tech to enhance partner motivation in indirect sales channels.

By Catherine Knowles • 3 min read • Fri, 4th Jul 2025
Targa Telematics unifies global sites for enhanced brand identity
Digital Transformation

Targa Telematics unifies global sites for enhanced brand identity

Targa Telematics has unified its global digital presence under one platform, enhancing brand identity after integrating Viasat across multiple countries.

By Kaleah Salmon • 3 min read • Fri, 4th Jul 2025
Moneythor launches AI suite to boost bank personalisation
Data Analytics

Moneythor launches AI suite to boost bank personalisation

Singapore's Moneythor launches AI Suite to help banks deliver personalised, proactive banking experiences and boost customer engagement globally.

By Catherine Knowles • 4 min read • Thu, 3rd Jul 2025