Case management stories
TIBCO Software has announced three key additions to its TIBCO Cloud offering: TIBCO Cloud Discover, TIBCO Cloud Composer, and TIBCO LABS Gallery.
CSS leaders are rapidly investing in emerging customer-focused technologies, according to new research from Gartner.
CrowdStrike has partnered with Rapid7, Google Cloud, ExtraHop, and Siemplify to strengthen its IT security solutions.
Fuelling its momentum as a movement fast gaining traction, Gartner called XDR the number one trend CISOs should understand to strengthen security initiatives.
Gartner outlines six steps for customer service leaders to implement voice of the customer solutions for better CX management.
Digital payments are driving a multibillion-dollar fraud surge worldwide, fueled by the rapid adoption of mobile apps and online channels during the pandemic.
IBM Security introduces new capabilities for Cloud Pak for Security, including a data security solution for hybrid cloud environments.
Terms of the acquisition were not disclosed, however Nintex says it will generate over $200 million in annual recurring revenue after the deal has closed.
Hyland, a global tech firm, discusses its content services solutions and its partnership with AWS in promoting digital transformation.
Many organisations struggle to create an effective threat model, but internal threat intelligence data can provide valuable insights.
Organisations must weigh orchestrating versus automating security operations to enhance effectiveness, as cyber spending outstrips IT outlay by nearly 2:1.
Workday has this week released several new HR offerings designed to assist organisations with optimising their workforces in the post COVID-19 environment.
Strengthening CX drives success: Adobe reveals 40% of CX leaders exceeded 2019 goals, proving investment in customer experience is now essential for businesses.
Investing in Customer Experience (CX) can transform customer data into strategic advantages. Adobe's 2019 report shows 40% of CX leaders exceed business goals.
Vendors added and upgraded, alongside the old reliables in the 2020 Gartner Magic Quadrant for CRM Customer Engagement Center.
The programme will provide structure and support for multiple MSSP and MDR provider business models for its managed service practice.
Endace integrates with Palo Alto Networks to enhance cyber threat investigations, combining their analytics platforms to provide robust security.
Documents released under the OIA reveal degraded intelligence systems at the Department of Internal Affairs, risking data integrity.
Lenovo ThinkPads are now available at incredible prices from Ingram Micro, making them a must-have for businesses. Get yours today!.
Looking to revamp your workspace? Check out the promotions from Ingram Micro and Lenovo. Prize packs worth up to $7200 are up for grabs. Shop now!.