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Case management Stories - Page 11

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Case management stories

Salesforce Service Cloud goes next-gen with mobile apps & learning platform
Customer Relationship Management

Salesforce Service Cloud goes next-gen with mobile apps & learning platform

Salesforce is taking the next generation of its Service Cloud to customers this week, adding more customisation and an interactive learning platform.

By Sara Barker • 3 min read • Mon, 31st Jul 2017
Robotics: Turning simple chats into dynamic engagements
Robotics

Robotics: Turning simple chats into dynamic engagements

20% of consumers prefer chat-based customer service, while 80% still want a live human typing on the other end.

By Julia Gabel • 3 min read • Wed, 26th Apr 2017
Siemplify releases first purpose-built platform for MSSPs
Managed Security Services Provider

Siemplify releases first purpose-built platform for MSSPs

​Siemplify today announced the extension of its ThreatNexus platform to the managed security service provider (MSSP) market.

By Ashton Young • 2 min read • Tue, 14th Feb 2017
The eight product lines that make up Salesforce
Customer Relationship Management

The eight product lines that make up Salesforce

Discover the eight diverse 'Clouds' powering Salesforce's rise as a titan in cloud-based enterprise solutions since 1999.

By Sean Mitchell • 3 min read • Tue, 4th Oct 2016
How Salesforce got into the artificial intelligence business
Data Analytics

How Salesforce got into the artificial intelligence business

Being born in the cloud is not only a help to its developers, but also it's an attitude. It's that attitude that the company has plenty of.

By Sean Mitchell • 3 min read • Mon, 19th Sep 2016
How automated systems are maximising ROI on workforce management
IT Automation

How automated systems are maximising ROI on workforce management

The workforce represents a huge opportunity for executives looking to manage this expense more tightly, and automated systems provide the solution.

By Ashton Young • 2 min read • Wed, 17th Aug 2016
Oracle: Don't forget about HR when it comes to digital transformation
Human Capital Management

Oracle: Don't forget about HR when it comes to digital transformation

Oracle has added new Human Capital Management (HCM) cloud solutions to its portfolio with the intention of further driving HR transformation.

By Catherine Knowles • 3 min read • Tue, 12th Apr 2016
Endpoint data protection: A buyer's checklist
Storage

Endpoint data protection: A buyer's checklist

Endpoint data is often one of the most forgotten aspects of an enterprise data protection strategy, yet it is among the most valuable to a company.

By Staff Writer • 7 min read • Mon, 29th Feb 2016
ECM vendor looks to expand in APAC, signs up Aussie reseller
Enterprise Content Management

ECM vendor looks to expand in APAC, signs up Aussie reseller

Hyland has partnered with Fusion Information Management to expand its presence in Australia with OnBase ECM solutions.

By Catherine Knowles • 2 min read • Thu, 25th Feb 2016
Thai govt selects NZ security to tackle corruption
Government

Thai govt selects NZ security to tackle corruption

Wynyard Group partners with Thailand's anti-corruption commission to tackle internal corruption in government.

By Shannon Williams • 2 min read • Tue, 26th Jan 2016
Wynyard inks $27 million deal with national security bureau
Cybersecurity

Wynyard inks $27 million deal with national security bureau

The Auckland-based company will provide its security solutions to help the bureau solve high consequence crime, security and big data problems.

By Shannon Williams • 2 min read • Mon, 11th Jan 2016
Hyland OnBase gains extra Kiwi presence with Techtonics
Enterprise Content Management

Hyland OnBase gains extra Kiwi presence with Techtonics

Enterprise content management vendor Hyland has expanded its Kiwi presence, partnering with Techtonics, who will provide sales and services.

By Heather Wright • 1 min read • Thu, 26th Nov 2015
Gartner recognises ANZ's Resolve as 'visionary'
Resolve Technology

Gartner recognises ANZ's Resolve as 'visionary'

Resolve's CloudBase product, Eccentex's Dynamic Case Management Framework 2.0, has been recognised as a Visionary in Gartner's Magic Quadrant report.

By Catherine Knowles • 2 min read • Thu, 9th Apr 2015
Kiwi crime fighting software selected by European justice agency
Cybersecurity

Kiwi crime fighting software selected by European justice agency

Wynyard Group secures significant agreement with European justice agency for Investigative Case Management solution.

By Shannon Williams • 2 min read • Wed, 17th Dec 2014

Stories from Other Regions

Case management stories

Queensland's Connected Care Program prospers with Simient partnership
Partner Programmes

Queensland's Connected Care Program prospers with Simient partnership

Leveraging Microsoft Dynamics CRM, they have established a single consolidated information system to ensure access to clinical real time information.

By Ashton Young • 3 min read • Mon, 10th Apr 2017
MuleSoft IT platform to power NSW Department's ChildStory project
MuleSoft

MuleSoft IT platform to power NSW Department's ChildStory project

The NSW Department of Family & Community Services has chosen MuleSoft's Anypoint Platform to support statewide delivery of the ChildStory IT platform.

By Sara Barker • 2 min read • Thu, 16th Jun 2016
ServiceNow and automation: Changing the way businesses run
Platform-as-a-Service

ServiceNow and automation: Changing the way businesses run

KPMG brings US cloud expert to New Zealand to share knowledge on ServiceNow, a platform revolutionising workflows worldwide.

By Catherine Knowles • 2 min read • Wed, 22nd Jul 2015
Wynyard tech supports NZ's first sex offender register
Wynyard Group

Wynyard tech supports NZ's first sex offender register

Wynyard technology will be used to support New Zealand's first sex offender register, the Child Protection Offender Register.

By Staff Writer • 2 min read • Fri, 22nd Aug 2014