Automation stories - Page 5
Talkdesk launches AI-driven tool to enhance knowledge bases
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genai
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features
Talkdesk has launched its Knowledge Creator feature, leveraging generative AI to transform customer service knowledge bases and improve agent support.
Pigment launches AI Analyst Agent to transform business plans
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partner programmes
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genai
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ai
Pigment has unveiled Analyst Agent, its inaugural AI tool, aimed at empowering senior executives to enhance business strategy amid evolving market conditions.
Beyond Key wins national export excellence award in India
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data analytics
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digital transformation
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supply chain & logistics
Beyond Key has clinched the National Export Excellence Award in India, acknowledging its significant contributions to global software exports and innovation.
SET and Google Cloud collaborate on AI-powered system to enhance capital markets
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genai
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automation
The Stock Exchange of Thailand and Google Cloud have launched ATLAS, an AI-powered search tool aimed at enhancing operational efficiency and market access.
Labour government's AI budget sparks efficiency debate
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digital transformation
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data governance
The government's budget plan to integrate AI into public services has ignited debate over its potential to improve efficiency while preserving human empathy.
Lasso launches automated Red Teaming for GenAI security
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data protection
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physical security
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genai
Lasso has unveiled an automated Red Teaming solution aimed at fortifying the security of Generative AI apps by simulating real-world cyber-attacks.
Tech leaders support AI investment in UK Spring Statement
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digital transformation
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martech
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cdp
The UK's recent Spring Statement has sparked enthusiasm among tech leaders, who back the Chancellor's GBP £3.25 billion investment in AI for public service efficiency.
ControlMonkey unveils automated cloud recovery solution
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dr
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cloud services
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downtime
ControlMonkey has launched a pioneering Automated Disaster Recovery solution, the first of its kind to automate the restoration of entire cloud infrastructures.
Australian businesses face acute payroll skills shortage
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it automation
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risk & compliance
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A new report reveals that only 43% of Australian firms employ payroll specialists, prompting a shift towards automated solutions to tackle compliance and efficiency challenges.
Oracle unveils AI Agent Studio for enterprise innovation
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iot
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llms
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Oracle has introduced the AI Agent Studio, enhancing its Fusion Cloud Applications Suite, enabling businesses to create custom AI agents for improved productivity.
Tech leaders back AI & automation for economic growth
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productivity
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servicenow
Technology leaders have praised the Chancellor's Spring Statement, urging for investment in AI and automation to unlock £45 billion in public sector savings.
Why Agentic AI is the next frontier in enterprise innovation
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digital transformation
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cx
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martech
The rise of Agentic AI is revolutionising enterprises, enhancing automation and decision-making, as companies invest GBP £2.56 million on average to harness its benefits.
HCLTech & Western Union reveal transformative partnership
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digital transformation
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fintech
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cx
HCLTech and Western Union have formed a strategic partnership to innovate the financial services sector, enhancing agility with AI-powered solutions.
Contact centres face challenges with AI in customer care
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uc
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it training
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cx
A recent Calabrio report finds that while 98% of contact centres utilise AI, 61% of leaders struggle with balancing efficiency and empathy in customer interactions.
Charter Global appoints Rajesh Indurthi as CTO
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digital transformation
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healthtech
Charter Global has appointed Rajesh Indurthi as Chief Technology Officer, leveraging his 20 years of experience in enterprise architecture to drive innovation.
How automation can reduce human error, improve team morale and reduce security risks
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cybersecurity
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productivity
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software engineering
New research reveals that automation could alleviate burnout among IT teams, reduce human error, and bolster security against rising cyber threats.
UiPath unveils AI-enhanced Test Cloud to boost productivity
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devops
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data analytics
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apm
UiPath has launched Test Cloud, an AI-powered software testing service, promising to significantly enhance tester productivity and cut costs.
Supervised unveils AI platform to transform management roles
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management
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business continuity
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leadership
Supervised has launched its AI-powered platform, enabling managers to directly oversee up to 30 reports, transforming management in enterprise structures.
Exclusive: Pulseway discusses drive for simplicity and efficiency in IT management
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digital transformation
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mdm
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cx
Pulseway is on a mission to simplify IT management, enhancing efficiency and user experience through innovative solutions and customer-centric development.
AI investments struggle to deliver expected productivity boosts
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hcm
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partner programmes
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genai
A recent survey by Gartner indicates that only 37% of teams using traditional AI see productivity boosts, with generative AI trailing at 34%, sparking concerns among CFOs.