Global Stories

Zoom launches Workforce Engagement Management suite

Zoom announces the availability of its Workforce Engagement Management suite for Contact Center customers, enhancing customer experience solutions.

By Catherine Knowles • 3 min read • Wed, 27th Sep 2023

Customer Experience

Zoom extends customer experience software with latest release

Zoom announces the launch of its Workforce Engagement Management suite, offering solutions to improve customer experience and support teams.

By Catherine Knowles • 3 min read • Fri, 22nd Sep 2023

Unified Communications

Zoom launches generative AI assistant Zoom AI Companion

The new generative AI-powered assistant helps improve collaboration and productivity and is included at no extra cost for paid customers.

By Gaurav Sharma • 5 min read • Thu, 7th Sep 2023

Unified Communications

Zoom introduces new workspace Notes to aid collaboration

Notes for Zoom allows users to collaborate before, during, and after meetings to help drive productivity and alignment.

By Gaurav Sharma • 3 min read • Fri, 1st Sep 2023

Unified Communications

Video: 10 Minute IT Jams - An update from Neat

Neat's Regional Director for APAC, Niko Walraven, discusses how the company is helping customers adapt to changing workplace needs.

By Tom Raynel • 1 min read • Mon, 28th Aug 2023

EduTech

AI listening in - researchers uncover new security threat

A new University study has revealed that artificial intelligence can identify passwords by sound of keys being pressed with more than 90% accuracy.

By Catherine Knowles • 4 min read • Thu, 10th Aug 2023

Hybrid & Remote Work

Remote, flexible work most in-demand non-financial benefit

Flexible work and remote options are the most sought-after non-financial benefits for employees, according to new research from Zoom.

By Shannon Williams • 4 min read • Fri, 16th Jun 2023

Data Privacy

Zoom launches new global data privacy enhancements

Zoom launches robust privacy enhancements and tools for its users, EEA-based data storage and a dedicated European support team.

By Kaleah Salmon • 3 min read • Wed, 7th Jun 2023

Zoom

Zoom appoints Bede Hackney as Head of ANZ

Zoom Video appoints Bede Hackney as Head of Australia and New Zealand, aiming to lead the market, amid increased demand for remote work.

By Imee Dequito • 2 min read • Thu, 1st Jun 2023

Software-as-a-Service

Ribbon Communications launch Ribbon Connect for Zoom

Ribbon Communications Inc. (RBBN) announces a significant extension to its Ribbon Connect for portfolio, Ribbon Connect for Zoom.

By Kaleah Salmon • 3 min read • Fri, 26th May 2023

Cloud Security

Lacework Hires Ex-Twitter CISO as Chief Information Security Officer

Lea Kissner, former Twitter Cyber Chief, joins Lacework as CISO, leading development and implementation of their overall security strategy and programs.

By Imee Dequito • 2 min read • Wed, 17th May 2023

Unified Communications

Zoom Virtual Agent launch promises big things for ANZ businesses

Zoom launches Zoom Contact Center and Zoom Virtual Agent in Australia and New Zealand to improve customer communication at scale.

By Catherine Knowles • 3 min read • Tue, 31st Jan 2023

Data Analytics

Zoom Virtual Agent launched to assist customers and employees

Zoom has officially launched Zoom Virtual Agent, an intelligent conversational AI and chatbot solution designed to transform customer and employee assistance.

By Catherine Knowles • 4 min read • Fri, 27th Jan 2023

Unified Communications

New Zoom virtual agent aims to transform customer support

Zoom Virtual Agent is an intelligent conversational AI and chatbot solution using natural language processing and machine learning to resolve customer queries.

By Gaurav Sharma • 3 min read • Thu, 26th Jan 2023

Virtualisation

Zoom announces new features to make meetings better in 2023

Having announced animal avatars earlier last year, Zoom has added personal avatars, customizable virtual characters that users can use in meetings.

By Gaurav Sharma • 4 min read • Fri, 13th Jan 2023

Unified Communications

Tuesday busiest day for Zoom calls – and other insights

Tuesday is the busiest day of the week for Zoom calls, while January and October see the most action, according to new figures released by Zoom.

By Shannon Williams • 6 min read • Fri, 30th Dec 2022

Unified Communications

What MSPs need to know about work migrations

End users en masse have turned to applications like Microsoft Teams, Zoom, Slack, Google Hangouts and other workplace collaboration tools.

By Tosin Vaithilingam • 4 min read • Thu, 22nd Dec 2022

Stories from Other Regions

Software-as-a-Service

Powerlink selects Ribbon Communication to modernize services

To achieve this modernization, Powerlink is utilizing Ribbon's NPT family of routers to build a robust and protected internal communications network.

By Tom Raynel • 3 min read • Wed, 19th Jul 2023

Unified Communications

Google Cloud appoints Patrick Wee as Country Manager for Malaysia

Patrick Wee has been appointed as the Country Manager of Google Cloud in Malaysia to help local businesses digitally transform with cutting-edge tech.

By Zach Thompson • 2 min read • Tue, 18th Apr 2023

Unified Communications

Singtel launches Zoom's solutions for digital transformation

These services will be available to enterprises with Singtel's Zoom Phone Connector, where phone calls can be enabled from fixed lines to Zoom Meetings.

By Gaurav Sharma • 6 min read • Thu, 19th Jan 2023