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Productivity Stories - Page 52

Global Stories

Productivity stories

8x8 sees AI customer interactions surge across voice, chat
Unified Communications

8x8 sees AI customer interactions surge across voice, chat

8x8 reports triple-digit growth in AI voice and messaging for CX, as contact centres scale automation beyond pilots across channels.

By Shannon Williams • 5 min read • Thu, 5th Feb 2026
Celonis names Ewan Henderson North America GM for AI push
Manufacturing

Celonis names Ewan Henderson North America GM for AI push

Celonis hires veteran software leader Ewan Henderson as North America GM to tighten AI's link to day-to-day operations and measurable ROI.

By Sofiah Nichole Salivio • 4 min read • Thu, 5th Feb 2026
United Rentals rolls out AI data agent with Snowflake
DevOps

United Rentals rolls out AI data agent with Snowflake

United Rentals deploys a Snowflake-powered AI data agent to let frontline staff query governed financial and operational metrics in plain English.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 5th Feb 2026
Chargebase unifies Verifi, Ethoca alerts for merchants
Software-as-a-Service

Chargebase unifies Verifi, Ethoca alerts for merchants

Chargebase launches a unified platform giving merchants instant Verifi and Ethoca alerts, automating workflows to cut chargebacks and costs.

By Mark Tarre • 3 min read • Thu, 5th Feb 2026
Genstore unveils AI agents to run online shops end-to-end
Data Analytics

Genstore unveils AI agents to run online shops end-to-end

Genstore launches AI-driven eCommerce platform promising end-to-end shop automation, after beta users processed USD $2.3 million in sales.

By Mark Tarre • 3 min read • Thu, 5th Feb 2026
YubiKeys promise 265% ROI & 99.99% cut in breach risk
Multi-factor authentication

YubiKeys promise 265% ROI & 99.99% cut in breach risk

YubiKey rollout boosts ROI by 265% and slashes breach exposure 99.99%, Forrester study finds, delivering multi-million USD $ gains.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 5th Feb 2026
Explainer: AI and consulting debate history and impact
Data Protection

Explainer: AI and consulting debate history and impact

Industry voices are divided on whether AI will diminish consulting roles or augment them by shifting the nature of the work.

By Sofiah Nichole Salivio • 5 min read • Thu, 5th Feb 2026
TM Forum adds Deutsche Telekom & T-Mobile US leaders
Unified Communications

TM Forum adds Deutsche Telekom & T-Mobile US leaders

TM Forum adds senior leaders from Deutsche Telekom and T-Mobile US to its board, strengthening its push on AI, automation and network standards.

By Sofiah Nichole Salivio • 4 min read • Wed, 4th Feb 2026
How digital service is transforming global cash cycles
Data Analytics

How digital service is transforming global cash cycles

From AI analytics to remote fixes, digital service is reshaping cash operations, boosting uptime, trust, and sustainability at every stage.

By Stephan Wunderle • 5 min read • Wed, 4th Feb 2026
C-suite leaders deploy AI, but struggle to scale it
Semiconductors

C-suite leaders deploy AI, but struggle to scale it

AI is deployed everywhere but embedded deeply in fewer than half of firms, as leaders warn integration and skills gaps risk a two-year setback.

By Shannon Williams • 4 min read • Wed, 4th Feb 2026
Zendesk names Craig Flower COO to drive AI first shift
Software-as-a-Service

Zendesk names Craig Flower COO to drive AI first shift

Zendesk promotes Craig Flower to chief operating officer, tasking him with accelerating its AI-first customer service and operations strategy.

By Mark Tarre • 3 min read • Wed, 4th Feb 2026

Stories from Other Regions

Productivity stories

Cynomi extends NIS 2 & AI governance tools for MSPs
Data Protection

Cynomi extends NIS 2 & AI governance tools for MSPs

Cynomi expands its governance platform for MSPs with new NIS 2 tools for Croatia and Belgium and broader AI oversight across Europe.

By Mark Tarre • 3 min read • Thu, 5th Feb 2026
SME Bank picks Flagright for AML & watchlist tools
Digital Transformation

SME Bank picks Flagright for AML & watchlist tools

SME Bank turns to Flagright's AI-native platform for real-time AML monitoring and watchlist screening as it scales across northern Europe.

By Sofiah Nichole Salivio • 3 min read • Thu, 5th Feb 2026
Sixthfin launches Closing to streamline UK finance
Data Analytics

Sixthfin launches Closing to streamline UK finance

Sixthfin debuts Closing in the UK, an AI-enabled tool to automate period-end account reconciliation and tighten financial close controls.

By Mark Tarre • 3 min read • Wed, 4th Feb 2026
UK firms lack data to prove AI's green credentials
Disaster Recovery

UK firms lack data to prove AI's green credentials

Most UK IT chiefs hail AI as vital to net-zero, yet over half admit they cannot accurately measure its carbon emissions or green impact.

By Shannon Williams • 4 min read • Wed, 4th Feb 2026
Pax8 backs UK Government AI Skills Boost for workers
Digital Transformation

Pax8 backs UK Government AI Skills Boost for workers

Pax8 joins the UK Government's AI Skills Boost as a Strategic Partner, aiming to help train 10 million workers in practical AI by 2030.

By Joseph Gabriel Lagonsin • 3 min read • Wed, 4th Feb 2026
HAESL taps HCLTech to digitise Hong Kong engine MRO
Digital Transformation

HAESL taps HCLTech to digitise Hong Kong engine MRO

HAESL selects HCLTech to build a new SAP-based digital engine MRO platform in Hong Kong, boosting traceability and real-time visibility.

By Mark Tarre • 3 min read • Wed, 4th Feb 2026
Artificial intelligence express entry underused as fans queue in heat
Data Protection

Artificial intelligence express entry underused as fans queue in heat

AI express lanes at the Australian Open went largely unused, leaving fans queuing for hours in near 40C heat despite record attendance.

By Kaleah Salmon • 4 min read • Wed, 4th Feb 2026