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Tendfor updates Teams customer service with AI tools
Unified Communications

Tendfor updates Teams customer service with AI tools

AI-driven oversight and call handling could help organisations keep customer service consistent as Teams becomes their main workspace.

By Joseph Gabriel Lagonsin • 4 min read • 2 days ago
Microsoft unveils AI agents, models & security tools
DevOps

Microsoft unveils AI agents, models & security tools

Developers and enterprise customers will get more AI controls as Microsoft adds agents, in-house models and security tools across its software stack.

By Sean Mitchell • 5 min read • 3 days ago
Microsoft launches Scout personal agent for 365 work
Data Protection

Microsoft launches Scout personal agent for 365 work

The new tool can schedule meetings, flag delays and act within existing permissions as Microsoft pushes autonomous software into everyday office apps.

By Sean Mitchell • 3 min read • 3 days ago
Sophos & Rubrik launch Microsoft 365 backup service
Data Protection

Sophos & Rubrik launch Microsoft 365 backup service

Sophos customers can now restore Microsoft 365 data after ransomware or account compromise without leaving the Sophos Central console.

By Joseph Gabriel Lagonsin • 3 min read • 4 days ago
Sentra launches AI data readiness platform for enterprises
Software-as-a-Service

Sentra launches AI data readiness platform for enterprises

Gartner warns most AI projects may fail as enterprises struggle to track sensitive data that new tools and agents can access.

By Sofiah Nichole Salivio • 4 min read • 5 days ago
CoreView rolls out Microsoft 365 controls across HALO
Data Protection

CoreView rolls out Microsoft 365 controls across HALO

The charity can now automate account changes and licence tracking across 36 countries, reducing security risks and IT workload.

By Joseph Gabriel Lagonsin • 4 min read • 5 days ago
Zoom launches ZoomMate AI tool for workplace tasks
Customer Relationship Management

Zoom launches ZoomMate AI tool for workplace tasks

The new service links meetings with enterprise systems, letting users trigger workflows and draft documents without switching apps.

By Mark Tarre • 4 min read • 6 days ago
Forcepoint adds Claude oversight for enterprise AI
Data Protection

Forcepoint adds Claude oversight for enterprise AI

Security teams can now track Claude Enterprise chats and file uploads alongside other AI tools, helping firms spot sensitive data exposure.

By Mark Tarre • 4 min read • Last week
EY and Microsoft launch US$1bn global AI program worldwide
Manufacturing

EY and Microsoft launch US$1bn global AI program worldwide

The five-year plan aims to move clients beyond pilot projects and into enterprise-wide AI use, targeting measurable returns across core functions.

By Mark Tarre • 3 min read • Last week
KnowBe4 launches Teams security tool against phishing
Cloud Security

KnowBe4 launches Teams security tool against phishing

Organisations using Microsoft Teams will gain new defences against phishing and impersonation as attackers shift beyond email to trusted chat tools.

By Sean Mitchell • 4 min read • Last week
Barracuda flags stealthy Microsoft 365 attack shift
Multi-factor authentication

Barracuda flags stealthy Microsoft 365 attack shift

Businesses are facing harder-to-spot intrusions as attackers use valid Microsoft 365 logins, fake AI sites and fileless malware to evade detection.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Storm Technology names Conall O'Kane M365 Director
Digital Transformation

Storm Technology names Conall O'Kane M365 Director

The new role puts a seasoned Microsoft specialist in charge of Storm Technology's M365 practice as customers seek tighter governance and compliance.

By Sofiah Nichole Salivio • 3 min read • Last week
Kore.ai launches Artemis AI platform on Microsoft Azure
Data Protection

Kore.ai launches Artemis AI platform on Microsoft Azure

Enterprises under pressure to prove AI returns may gain tighter controls as Kore.ai's Artemis moves from pilots to production on Microsoft Azure.

By Sean Mitchell • 5 min read • Last week
EY, Microsoft launch AI push with USD $1 billion plan
Data Protection

EY, Microsoft launch AI push with USD $1 billion plan

Organisations will get a single team to deploy AI across core functions, as EY and Microsoft commit more than USD $1 billion over five years.

By Joseph Gabriel Lagonsin • 4 min read • Last week

Stories from Other Regions

Microsoft 365 stories

Orca Opti launches free AI governance tool for Australia
Data Protection

Orca Opti launches free AI governance tool for Australia

Regulated employers can now test their AI controls in minutes, as the Brisbane firm targets stricter data rules and workplace leak risks.

By Mark Tarre • 4 min read • 5 days ago
Beesley & Fildes deploys 10ZiG zero clients at branches
Data Protection

Beesley & Fildes deploys 10ZiG zero clients at branches

The switch removes a security and compliance risk for the builders' merchant after its former thin client supplier collapsed.

By Sofiah Nichole Salivio • 4 min read • 6 days ago
Voice as a modern growth lever for MSPs
Unified Communications

Voice as a modern growth lever for MSPs

MSPs risk losing deals and margin unless they bundle Teams-aligned calling, as customers demand simpler vendors and tighter integration.

By Will Morey • 5 min read • Last week