Digital Engagement stories - Page 2

Half of consumers have increased their digital engagement with businesses during the pandemic, with video chat preference surging 300%, says Vonage research.

Pandemic spikes digital service reliance; brands warned—flawless app experience now crucial for consumer loyalty.

92% of execs stress engagement, yet only 66% see 'highly engaged' staff, finds Harvard study on workforce loyalty.

Employee engagement equals better productivity, loyalty, and customer satisfaction – and it’s critical to an organisation’s success.

Australia's small businesses are excelling in digital engagement, with 55% reaching high or advanced levels, up from 39% in 2017, Deloitte reports.

Retailers in Australia must focus on delivering exceptional customer experiences in order to succeed in the competitive market.

Digital technologies and growing customer expectations mean service leaders must get the digital experience right, according to Gartner.

The Australian government is urged to invest in Citizen Engagement Platforms to close the digital gap, improve public trust, and streamline services.

Australian software insights company Skyfii has scored a five-year contract with a Brazilian shopping centre group.

Collecting feedback from employees at every stage of their interaction with the business can show the employee experience.

Virtual Reality: Innovative or isolative? Debating if technological convenience may erode societal value in face-to-face interactions.

Qlik's Sharryn Napier says companies need to promote data literacy in the workplace to keep up with technology.

Digital performance has been cited by SAP research as being the dealmaker or dealbreaker to an organisation's digital performance.

Investing in employee engagement is crucial for success, says survey by Qualtrics. Regular pulse surveys are key.

With 14.3 million people currently employed in ANZ, unnecessary admin tasks creates a potential $61bn opportunity cost annually to organisations.

Australian small businesses are missing their chance to use technology to grow their businesses according to a new survey.

Synchrony Global and WalkMe have partnered up with the aim of improving employee engagement by simplifying enterprise applications.

The Connected Learning Advisory has announced it will run a one-day professional support workshop for teachers around New Zealand this April.

Genesys has released new research that indicates its omnichannel engagement solution delivers big financial returns to customers.

Nearly half of customers will switch to a competitor within a day of receiving poor customer service, according to new research.