Customer service stories - Page 26

Kaseya revamps customer success programme, announces Alex Cuevas as CCO; plans major investments in customer support.

Small businesses expected to double their use of mobile apps, says Clutch survey. 15% already have one and 18% plan to develop one in 2015.

Vend takes a look at the top trends that are impacting retailers in 2015, and investigates how they can capitalise on them to be successful.

Identity and access management isn’t just about security; instead organisations are looking to IAM to help transform customer engagement.

Skinny Mobile has received a number of accolades from the 2015 Canstar Blue Awards, achieving five stars in a range of categories.

Of businesses using the internet, just under one-quarter used a fibre-optic connection for ultra-fast broadband in 2014.

In order to protect against the increasing number of IT security threats that threaten modern businesses, it is important to have the right expertise.

The digital customer engagement revolution is here, and is forcing organisations to adapt their customer service strategies, or die.

Genesys has launched a new set of cloud offerings in order to expand into the Australian mid-market and strengthen its presence in New Zealand.

It is expected up to 100 permanent roles, across management, back office functions and operations, will be impacted by the end of March 2015.

Zendesk Embeddables, released today, is a suite of features in order to increase customer support and engagement on mobile and web platforms.

24/7 Hosting NZ, a supposedly budget-friendly web hosting company in New Zealand, has left angry customers unable to contact them for up to a month.

Greenfingers needed a robust call-centre solution that enabled its staff around the country to provide a great customer service experience.

Transaction Services Group (TSG) has acquired UK-based direct debit billing provider Harlands Group, expanding its international operations.

F5 Networks opens new Support Centre in Auckland to expand technical support operations and provide premier customer service in Asia Pacific.

Telecom's name change to Spark dubbed a risky move by PR experts, sparking debate over the loss of brand equity and customer service.

ROCPAC International relocates to Mangere, partnering with Supply Chain Solutions to bolster service delivery and operational efficiency near Auckland Airport.

Synnex's bold £505m buyout of IBM's customer arm reshapes the CRM BPO landscape, making Concentrix a top industry contender.

Electronics retailer enjoys an earnings increase of 11% and expects more of the same through the remainder of this year and the next.

DB Breweries taps SAP expertise to mobilise its organisation of more than 500, improving service to customers as a result.