Customer service stories
Alcatel-Lucent Enterprise unveils new AI chatbot ALIE
Today
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genai
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alcatel-lucent enterprise
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customer service
Alcatel-Lucent Enterprise has unveiled ALIE, a generative AI chatbot designed to boost efficiency for channel partners and employees, significantly reducing support calls by 50%.
ServiceNow appoints new VP to boost Asia operations
Yesterday
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cx
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ai
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servicenow
ServiceNow has appointed Melissa Ries as Group Vice President for Asia & Korea and Yen Yen Tan to its Global Advisory Council to boost operations in the region.
Prvidr opens new office in Townsville for tech expansion
Yesterday
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saas
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edutech
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higher education
Prvidr has opened a new office in Townsville to better serve its expanding clientele across Queensland, boosting technology job opportunities in the region.
CDNs are central to enhancing the delivery of AI-augmented customer experiences
Last week
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edge computing
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genai
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llms
As generative AI reshapes customer interactions, experts urge reliance on edge infrastructure and CDNs to ensure seamless, low-latency user experiences.
Talkdesk launches AI-driven tool to enhance knowledge bases
Last week
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genai
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ai
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features
Talkdesk has launched its Knowledge Creator feature, leveraging generative AI to transform customer service knowledge bases and improve agent support.
Alibaba Cloud unveils Qwen2.5-Omni-7B multimodal AI model
Last week
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smartphones
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ai
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software development
Alibaba Cloud has unveiled the Qwen2.5-Omni-7B, a new multimodal AI model capable of processing various media types in real time, aimed at enhancing edge devices.
Singaporeans spend 40m hours on hold, report reveals
Last week
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uc
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ai
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government
Singaporeans have spent a staggering 40 million hours on hold for customer service, as revealed by a ServiceNow report highlighting ongoing service challenges.
Contact centres face challenges with AI in customer care
Last week
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uc
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it training
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cx
A recent Calabrio report finds that while 98% of contact centres utilise AI, 61% of leaders struggle with balancing efficiency and empathy in customer interactions.
Lenovo unveils AI solution with NVIDIA to boost efficiency
Last week
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ai
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ai agents
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lenovo
Lenovo has launched the Hybrid AI Advantage with NVIDIA, aiming to enhance enterprise productivity and streamline AI integration across various business operations.
N-able expands partnership with Rewst for optimised IT tasks
Last month
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data protection
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paas
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iaas
N-able has expanded its Technology Alliance Program, teaming up with Rewst to automate tasks and enhance operational efficiency for IT providers.
Myriad360 earns spot on 2025 Tech Elite 250 list by CRN
Last month
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firewalls
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breach prevention
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ai
Myriad360 has made it onto CRN's 2025 Tech Elite 250 list, recognising its outstanding technical expertise and customer impact in IT solutions.
Nib partners with AWS to enhance AI-driven services
Last month
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digital transformation
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hyperscale
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genai
nib Group has appointed Amazon Web Services as its cloud provider for generative AI, enhancing operations and customer service through AI innovations.
Abel Labels boosts digital printing with new UV inkjet press
Last month
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customer service
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jet technologies
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inkjet press
Jet Technologies has bolstered Abel Labels in Tasmania with a Screen Truepress L350UV inkjet press, enhancing digital printing and efficiency.
AliExpress celebrates 15 years with UK market focus
Last month
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supply chain & logistics
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customer service
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online shopping
AliExpress marks its 15th anniversary this month by reinforcing its commitment to the UK market with improved logistics and customer service, celebrating with a major sale.
AI expected to revolutionise Singapore financial services
Last month
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cx
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martech
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personalisation
A new Salesforce report reveals 60% of Singaporean consumers expect greater AI integration in financial services, with millennials leading the optimism.
NICE unveils CXone Mpower Orchestrator for service AI
Last month
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uc
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cx
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martech
NICE has launched CXone Mpower Orchestrator, claiming it as the first solution for complete end-to-end automation in customer service via a single AI platform.
Kore.ai unveils agent platform for scalable enterprise AI
Last month
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ai agents
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ai models
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cloud services
Kore.ai has launched its Agent Platform, a cutting-edge infrastructure aimed at enabling businesses to develop and manage autonomous AI applications at scale.
Singapore Airlines partners with Salesforce for AI service
Last month
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cx
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martech
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personalisation
Singapore Airlines has teamed up with Salesforce to enhance customer service with AI, integrating various technologies to improve service efficiency and personalisation.
Jio & SpaceX partner to launch Starlink in India
Last month
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uc
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spacetech
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telco
Jio has partnered with SpaceX to introduce Starlink's broadband services in India, aiming to enhance internet access across the nation.
Gloucester tops UK cities for reliable broadband, Belfast lags
Last month
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uc
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hybrid & remote work
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telco
A new study by Broadband Genie reveals Gloucester leads the UK in reliable broadband, while Belfast struggles with over 51% of users facing outages.