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Customer service stories

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Building the cyber defences needed to ward off attacks
Yesterday
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edutech
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cloud services
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ransomware
A surge in cyberattacks prompts Australia to strengthen their digital defence, aiming to utilise education and a 'human factor' to thwart attacks amid rising hacker innovation.
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Evolve appoints industry veteran Stuart Milroy as Head of Technical Delivery
2 days ago
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project management
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evolve
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telephony
IT industry veteran Stuart Milroy joins Evolve as Head of Technical Delivery, bringing his three decades of experience to refine project management and bolster service delivery.
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Singapore's TDCX named amongst Outsource Accelerator's top 20
Last week
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ai
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customer service
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singapore
Singapore's TDCX has been ranked amongst the top 20 in the global Outsource Accelerator 500, the only Southeast Asian BPO to achieve the recognition.
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M1 launches innovative sonic branding to enhance customer experience
Last week
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cx
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martech
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customer service
M1, Singapore's top telecom provider, debuts innovative sonic branding designed to resonate with their target audience and celebrate Singapore's diverse culture.
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Exclusive: How Devoli is shaking up the Telco industry
Last week
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bi
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big data
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ml
New Zealand-based telco, Devoli, is revolutionising the industry with its software-based automation business, creating unique offerings while fuelling plans for Asia-Pacific expansion.
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Evergreen acquires Digital Origin in UK managed IT services expansion
Last week
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cloud services
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endpoint protection
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edr
In a bid to expand UK presence, IT group Evergreen acquires Milton Keynes-based Digital Origin, marking its second UK market expansion effort after last year's purchase of The Final Step.
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Emerge disrupts New Zealand banking with SME platform
This month
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martech
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commerce systems
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payment gateways
Emerge, a disruptive platform aimed at revolutionising New Zealand's business banking landscape, has launched.
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Tim Clayton joins Gallagher Security as Senior BDM for SA/NT
This month
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customer service
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south australia
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northern territory
Gallagher Security bolsters its South Australia and Northern Territory workforce with the appointment of industry veteran Tim Clayton as the Senior Business Development Manager.
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Data Army & Hightouch team up to transform data solutions
This month
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martech
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omnichannel
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cdp
Data Army has partnered with Hightouch, a global Composable Customer Data Platform, to provide Australian businesses with innovative data solutions.
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UK gamers credit video gaming for honed workplace skills
This month
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payroll systems
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hcm
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customer service
Nearly half of UK gamers see their hobby as a source for professional skill-building, including communication and problem-solving, according to a recent Currys study.
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Zayo Group launches Waves on Demand for fast fibre network activation
Last month
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network management
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cx
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martech
Zayo Group revolutionises the fibre network industry in Europe with the launch of 'Waves on Demand', enabling customers to activate bandwidth within five working days, significantly less than the industry standard of over 30 days.
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Zoom introduces Workplace AI platform & expands AI services
Last month
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digital transformation
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collaboration
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productivity
Zoom announces 'Zoom Workplace', an AI-empowered platform and adds new features to their AI Companion service, aiming to revolutionise digital workspaces.
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Kinetic IT named Australia's Best Managed Company for third year
Last month
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customer service
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canada
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deloitte
Australian tech solutions provider, Kinetic IT, secures title of 'Australia's Best Managed Company' for the third successive year, showcasing unwavering industry performance.
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Aussie consumers want sustainable product returns approach
Last month
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martech
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cx
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recycling
Australian consumers seek greater sustainability in product returns, with nearly half suggesting retailers could enhance their sustainability credentials.
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Research highlights power of human connection in tech sector
Last month
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ai
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automation
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workplace culture
Research reveals the key role of interpersonal relationships for success in the tech industry and challenging notions of AI dominance.
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How voice recognition technology can transform customer experience in Australia
Last month
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cloud services
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cx
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martech
Voice recognition technology is predicted to accelerate Australia's customer experience revolution, offering streamlined, secure, and personalised interactions across industries.
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LogChain appoints Jim Halkyard as CTO in bid to revolutionise supply chains
Last month
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cloud services
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digitalisation
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customer service
Global trade disruptor LogChain appoints industry veteran Jim Halkyard as Chief Technical Officer, signaling a major move towards the digitalisation and revolution of the supply chain industry.
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What does ‘AI-first’ actually mean to business success?
Last month
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big data
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bi
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data analytics
Exploring 'AI-first' in business means prioritising artificial intelligence in the core of product design and operations, fostering unparalleled efficiency, agility and customer satisfaction.
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Australian brokers struggling with customer service
Last month
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cybersecurity
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insurance
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customer service
Australian insurance brokers face more difficulty managing customer service demands than covering natural disasters or cyber attacks.
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UK retail picks up but online experience lets shoppers down
Last month
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social media
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customer service
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inflation
Despite a market recovery, 85% of UK shoppers feel let down by online retailers in terms of pricing and delivery, says a Celigo survey.
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Brother Australia launches innovative Professional Monochrome Laser range
Last month
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workflow automation
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customer service
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productivity
Brother Australia announces its Professional Monochrome Laser range, an innovative and highly durable line of A4 format printers. The new range emphasises enhanced productivity, advanced security features, sustainability and mobile connectivity.
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Australian brands risk $74bn over poor out-of-hours service
Last month
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contact centre
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cx
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martech
Australian businesses could lose $74bn due to poor out-of-hours customer service, according to a study by Qualtrics, citing growing consumer frustration with inadequate after-hours support.
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SBM marketing agency unveils new advanced studios in Melbourne
Last month
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digital marketing
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social media
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collaboration
Full-service marketing agency, SBM, launches its state-of-the-art studios in Moorabbin, Melbourne, to bolster its commitment to enhanced customer service and regional presence.
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ASUS announces winners of 2023 Business Partner Awards
Last month
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asi solutions
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customer service
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asus
ASUS reveals winners of the 2023 ASUS Business Partner Awards, recognising Australian partners for their contributions.