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Indian Stories

FICO launches advanced analytics platform for banking in India
Customer Experience

FICO launches advanced analytics platform for banking in India

Global analytics leader, FICO, is now offering its advanced cloud-based platform to the Indian banking sector.

By Tom Raynel • 3 min read • Wed, 6th Dec 2023

Global Stories

Twilio's data report shows AI & quality data key for success
Data Analytics

Twilio's data report shows AI & quality data key for success

Twilio's latest data report highlights the crucial role high-quality data and AI integration play in enterprise growth, spurred by a booming trend of data-centric operations.

By Tom Raynel • 3 min read • Wed, 21st Feb 2024
Amplitude announces enhancements to its Digital Analytics Platform
Data Analytics

Amplitude announces enhancements to its Digital Analytics Platform

Amplitude is enhancing its Digital Analytics Platform to better capture customer behaviour insights, introducing features like Session Replay and the Visual tag editor.

By Tom Raynel • 3 min read • Fri, 16th Feb 2024
Amplitude expands Digital Analytics Platform to optimise UX
Data Analytics

Amplitude expands Digital Analytics Platform to optimise UX

Digital analytics firm, Amplitude, is set to expand its platform to aid corporate comprehension of user behaviours and enable customised customer experiences.

By Shannon Williams • 3 min read • Wed, 14th Feb 2024
Secure Parking transforms with cutting-edge tech
Customer Relationship Management

Secure Parking transforms with cutting-edge tech

Secure Parking's Voyager Program revolutionises the parking experience by leveraging cutting-edge tech, including AI, for an efficient, user-friendly system.

By Steve Young • 6 min read • Thu, 1st Feb 2024
New Relic launches Pathpoint to bolster business observability
Customer Experience

New Relic launches Pathpoint to bolster business observability

New Relic introduces Pathpoint, an innovative tool for business observability, merging IT data with commercial results for improved customer experiences.

By Sean Mitchell • 3 min read • Thu, 25th Jan 2024
Zitcha partners with Axonet to penetrate US convenience store market
Customer Experience

Zitcha partners with Axonet to penetrate US convenience store market

Australian media platform Zitcha has formed a strategic partnership with Axonet to enter the USD $44 billion US C-store media network, offering a new platform for efficient, measurable advertising.

By Kaleah Salmon • 3 min read • Mon, 22nd Jan 2024
Barracuda Networks announces Nell ODonnell & Kim Mota as new executives
Network Infrastructure

Barracuda Networks announces Nell ODonnell & Kim Mota as new executives

Barracuda Networks bolsters executive team with Nell ODonnell as Chief Legal Officer and Kim Mota as Chief Human Resources Officer, reflecting expansion plans.

By Imee Dequito • 2 min read • Fri, 19th Jan 2024
CyberArk names Eduarda Camacho as new Chief Operating Officer
Software-as-a-Service

CyberArk names Eduarda Camacho as new Chief Operating Officer

Australian identity security firm, CyberArk, appoints industry veteran Eduarda Camacho as its new COO, bringing 25+ years of leadership in SaaS and enterprise software.

By Sean Mitchell • 2 min read • Thu, 18th Jan 2024
Claroty appoints industry veteran as first Chief Customer Officer
Customer Experience

Claroty appoints industry veteran as first Chief Customer Officer

Cyber-physical systems protection firm, Claroty, appoints industry veteran Shira Bar Yosef as its first ever Chief Customer Officer, aiming to enrich customer experience.

By Sean Mitchell • 3 min read • Thu, 18th Jan 2024
Victoria's Secret partners with Google Cloud to boost retail with AI
Public Cloud

Victoria's Secret partners with Google Cloud to boost retail with AI

Victoria's Secret and Co. has announced a multi-year strategic partnership with Google Cloud, utilising AI technologies to enhance its online customer experience and accelerate core business functions.

By Catherine Knowles • 3 min read • Tue, 16th Jan 2024
Ecosystm & Verint Playbook highlights wider scope needed for CX strategies
Unified Communications

Ecosystm & Verint Playbook highlights wider scope needed for CX strategies

New Ecosystm and Verint Playbook suggests businesses need to broaden their CX strategies beyond generic telephony-based systems.

By Sean Mitchell • 2 min read • Tue, 12th Dec 2023
Provenir & Trustfull team up for global risk decisioning enhancement
Customer Experience

Provenir & Trustfull team up for global risk decisioning enhancement

Trustfull has partnered with Provenir, broadening access to data sources via the Provenir Data Marketplace to enhance the efficiency of global risk decisions.

By Shannon Williams • 3 min read • Wed, 29th Nov 2023

Stories from Other Regions

Mangopay & Mobile.de partnership to boost online car purchases
Customer Experience

Mangopay & Mobile.de partnership to boost online car purchases

Mangopay partners with Germany's largest car marketplace, Mobile.de, offering safer, user-friendly experiences amid soaring online car sales set to reach $722 billion by 2030.

By Tom Raynel • 2 min read • Mon, 19th Feb 2024
Zally bolsters leadership team ahead of anticipated Beta launch
Customer Experience

Zally bolsters leadership team ahead of anticipated Beta launch

Manchester's Zally boosts leadership team with ex-Barclays' Paul Wilshaw and former MiQ CTO, Prabhu Prakash Ganesh, as it gears up for beta launch and ambitious drive into continuous authentication.

By Sean Mitchell • 3 min read • Tue, 23rd Jan 2024
Case Study: How Sportsbet revolutionised fraud prevention with Accertify
Customer Experience

Case Study: How Sportsbet revolutionised fraud prevention with Accertify

Sportsbet reduced fraud loss by over 80% and decreased chargebacks over 82% by collaborating with Accertify, revolutionising fraud prevention in the online wagering industry.

By Sean Mitchell • 3 min read • Fri, 15th Dec 2023
Medallia links with PwC UK to uplift customer experience across Britain
Customer Experience

Medallia links with PwC UK to uplift customer experience across Britain

Medallia forms strategic alliance with PwC UK, intending to enhance customer experience and navigate declining satisfaction rates in the UK market.

By Imee Dequito • 2 min read • Fri, 17th Nov 2023