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Customer engagement stories

Adobe completes Semrush deal to boost AI search tools
Digital Transformation

Adobe completes Semrush deal to boost AI search tools

The acquisition gives marketers new tools to track brand visibility as AI-led discovery reshapes how shoppers find products online.

By Sean Mitchell • 5 min read • This month
TD Insurance launches first AI chatbot for clients
Unified Communications

TD Insurance launches first AI chatbot for clients

The tool aims to cut routine enquiries and help Canadians compare cover without logging in, as TD expands AI across its businesses.

By Joseph Gabriel Lagonsin • 4 min read • This month
Infobip & TGR Haas launch AI fan companion RaceMate
Customer Relationship Management

Infobip & TGR Haas launch AI fan companion RaceMate

Fans of TGR Haas can now get live race data and quizzes in chat as Formula One teams race to deepen digital loyalty.

By Sean Mitchell • 3 min read • This month
RingCentral adds RCS, AI & Teams tools for business
Unified Communications

RingCentral adds RCS, AI & Teams tools for business

Businesses will be able to verify texts and calls more easily as RingCentral expands RCS, AI and Microsoft Teams support across key markets.

By Sean Mitchell • 5 min read • This month
Salesforce launches Agentforce Operations for back office
Software-as-a-Service

Salesforce launches Agentforce Operations for back office

Businesses could cut back-office cycle times by up to 70% as Salesforce expands Agentforce into finance, supply chain and compliance.

By Catherine Knowles • 4 min read • This month
Tech Mahindra acquires Avant to boost payments platforms
Digital Transformation

Tech Mahindra acquires Avant to boost payments platforms

The deal gives Tech Mahindra a stronger foothold in North American banking as institutions spend more on payments and wealth system upgrades.

By Catherine Knowles • 4 min read • This month
Cata raises USD $5.3 million to expand branded apps
Software-as-a-Service

Cata raises USD $5.3 million to expand branded apps

Restaurants and retailers are seeking more control over customer data as the Singapore startup readies its first overseas push into Germany.

By Mark Tarre • 4 min read • Last month
Backbase named Forrester leader & customer favourite
Software-as-a-Service

Backbase named Forrester leader & customer favourite

Banks seeking to cut fragmentation may see Backbase's Forrester nod as validation that its AI-native platform can unify front-office work.

By Shannon Williams • 4 min read • Last month
Retailers slow expansion as economic pressures bite
Digital Transformation

Retailers slow expansion as economic pressures bite

Fewer than one in six retail executives are chasing strong growth as inflation, trade disruption and geopolitical instability squeeze margins.

By Sofiah Nichole Salivio • 4 min read • Last month

Stories from Other Regions

Customer engagement stories

FICO urges UK lenders to use AI in collections for payments
Customer Experience

FICO urges UK lenders to use AI in collections for payments

Rising missed card payments are straining UK collections teams, as FICO says AI could help lenders manage cases more efficiently and fairly.

By Sofiah Nichole Salivio • 4 min read • This month
Your solar system has an app Now - and it knows more than you think
Data Analytics

Your solar system has an app Now - and it knows more than you think

For millions of households, the software can now trim bills, shift battery use around tariffs and spot faults before they cause outages.

By Lovan • 8 min read • This month
Constructor wins retail company of year for second time
Customer Experience

Constructor wins retail company of year for second time

Judges cited measurable gains in shopper activity and sales as Constructor won a second straight Retail Company of the Year award.

By Joseph Gabriel Lagonsin • 3 min read • This month
Millennials trust AI more than Gen Z, survey finds
Customer Experience

Millennials trust AI more than Gen Z, survey finds

Australians are using AI heavily, but most still want clear labelling and sourcing before they trust its search and shopping advice.

By Sofiah Nichole Salivio • 4 min read • This month
Paytronix launches Rewards Hub for loyalty customers
DevOps

Paytronix launches Rewards Hub for loyalty customers

Existing loyalty customers can now change reward rules in hours, as the revamped platform adds self-service tools and live performance data.

By Karen Joy Bacudo • 4 min read • This month
BT urges analogue landline users to switch to digital
Customer Experience

BT urges analogue landline users to switch to digital

Thousands of households could lose familiar phone service if they ignore BT’s notices before the UK’s analogue landline switch-off in 2027.

By Sofiah Nichole Salivio • 4 min read • Last month
6 digital marketing tools founders use to scale smarter
Data Analytics

6 digital marketing tools founders use to scale smarter

Small businesses can stretch tight budgets further as email, design and analytics platforms help them attract customers and cut manual work.

By Darian Kovacs • 10 min read • Last month
Turning practical AI use cases into measurable impact
Unified Communications

Turning practical AI use cases into measurable impact

Contact centres are using AI to cut admin, explain demand spikes and help agents, with savings and faster resolutions already visible.

By Richard Hall • 4 min read • Last month
Absa boosts fraud prevention & collections with WhatsApp
Fintech

Absa boosts fraud prevention & collections with WhatsApp

Fraud checks and collections improved after Absa switched to WhatsApp messages, lifting self-solve cases and payments from distressed borrowers.

By Sofiah Nichole Salivio • 3 min read • Last month