Customer engagement stories - Page 13
Freshworks named in fourth Magic Quadrant this year
Wed, 14th Oct 2020
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crm
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cx
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martech
Most recently, the company was named a Niche Player in the Magic Quadrant for IT Service Management Tools for its Freshservice solution.
On October 28, go from CX starter to champion with Zendesk
Tue, 13th Oct 2020
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crm
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cx
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martech
Discover the secrets to exceptional customer service with leading software company Zendesk in an exclusive online event on 28 October.
Firms that use social as a 'megaphone' miss out on transformation - Hootsuite
Wed, 23rd Sep 2020
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crm
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cx
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martech
Organisations often limit social to the marketing department, but instead it should be connected into the ‘lifeblood and workflow’.
Unity4 and Daisee partner to automate CX quality management
Mon, 31st Aug 2020
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uc
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crm
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cx
Offers 100% customer interaction coverage even in a work from home environment and provides an automated report on a programmable scorecard.
What’s new in the CRM CEC Magic Quadrant
Tue, 16th Jun 2020
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crm
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data analytics
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cx
Vendors added and upgraded, alongside the old reliables in the 2020 Gartner Magic Quadrant for CRM Customer Engagement Center.
OpenText named overall leader in Aspire CCM Leaderboard
Mon, 8th Jun 2020
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cx
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martech
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multi-cloud
As well as customer communications management, it is a leader in communications composition, business automation and omni-channel orchestration.
NICE inContact expands access workforce engagement solution
Tue, 21st Apr 2020
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crm
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uc
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data analytics
NICE inContact is offering its CXone@home solution for free for 60 days, providing workforce engagement and optimisation capabilities for remote workers.
How companies can use emerging CX technologies to improve customer retention
Mon, 20th Apr 2020
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uc
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crm
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cx
Aussie firms adopt new CX tech amidst economic strain, seeking to prevent customer loss and enhance engagement.
Google Cloud launches COVID-19 rapid response programme
Thu, 9th Apr 2020
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uc
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crm
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hyperscale
Google Cloud has launched a Rapid Response Virtual Agent tool to help organisations manage a surge in customer queries amid COVID-19.
Massive discrepancy found between business vs. customer outlooks on CX
Fri, 28th Feb 2020
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crm
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cx
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martech
A severe disparity arises between ANZ businesses' self-perception and customers' views on customer experience, as NTT Ltd.’s report reveals.
Understanding customer diversity key to omnichannel experience
Thu, 5th Dec 2019
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uc
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crm
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cx
Millennials and Generation Z are transforming the customer experience, and businesses can only grow sustainability if they deliver what customers expect.
InVision appoints first APAC MD following rapid regional growth
Tue, 2nd Jul 2019
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cx
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martech
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crm
InVision appoints Tom Richardson as its first Asia-Pacific Managing Director as it expands rapidly in the region.
How digital print can keep retail spaces ‘instagrammable’
Mon, 1st Jul 2019
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cx
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martech
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managed print services
Digital print services can give retail spaces the flashy edge needed for an attractive décor to provide an engaging customer experience.
How robotics can improve customer experience
Mon, 1st Jul 2019
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robots
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crm
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cx
Although robotics has been gaining traction in the business world for some time, there are many misconceptions around its capability.
Personalised advertising continues to flourish
Thu, 27th Jun 2019
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cx
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martech
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digital marketing
Retargeting and personalised advertising campaigns can yield between five and ten times the success rates of regular online advertising campaigns.
ABBYY launches new tool to streamline customer onboarding
Fri, 21st Jun 2019
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martech
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cx
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ai
ABBYY has introduced Mobile Web Capture, an AI-enabled mobile technology that aids the onboarding process for new customers.
Trust and personalisation key to winning customer experience
Thu, 13th Jun 2019
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crm
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data analytics
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cx
Personalised services, innovation, and data security are key factors in customer experience, according to a study by Verizon Enterprise Solutions.
10 ways disties can stay relevant in the age of Amazon
Wed, 29th May 2019
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uc
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digital transformation
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cx
Australian distributors have nothing to fear in the Amazon economy - they simply need to understand the value they can offer and put modern tools.
Kiwi software company aims to improve global customer experience
Tue, 21st May 2019
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crm
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data analytics
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cx
Kiwi software firm Plexure reports a 44% revenue growth in FY19, reaching USD $16.9m, and achieves a cash flow positive year. McDonald's invests for expansion.
AI continues to widen CX success gap
Wed, 1st May 2019
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uc
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crm
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cx
Survey of global customer engagement leaders finds businesses not actively investing in AI are falling behind.